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MobileUnlocks

3.5

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MobileUnlocks Reviews Summary

MobileUnlocks has a rating of 3.5 stars from 2,635 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, old phone and sim card. MobileUnlocks ranks 2nd among Unlocked Phones sites.

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8,297 reviews

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GB
1 review
0 helpful votes
Follow J Z.
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The unlocking service from MobileUnlocks was first class, very quick and efficient, easy to follow instructions and I highly recommend their service to any customers.

Date of experience: May 14, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello J Beales,

Thank you for your fantastic feedback! We're thrilled to hear that your experience with MobileUnlocks was top-notch. It's wonderful to know that the instructions were clear and the service met your needs efficiently.

Should you need assistance in the future or have friends and family looking to unlock their devices, we'd be more than happy to help. Thanks again for your recommendation and for choosing us for your iPhone X's unlocking process.

Wishing you all the best with your now unlocked iPhone!

Warm regards,
Charlotte

GB
1 review
0 helpful votes
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Fast and simple
May 14, 2024

Fantastic service just 10 mins and it was dun no messing around ten out of ten

Date of experience: May 14, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Dear Nigel,

Thank you for taking the time to leave us a wonderful review! We're thrilled to hear that your phone was successfully unlocked in just 10 minutes. It's great to know our service was able to meet your expectations without any hassle. We appreciate the shoutout from your friend and are glad we could assist you with your Samsung Galaxy A20e. If you ever need our services again or have any questions, don't hesitate to reach out.

Enjoy your newly unlocked device!

Warm regards,

Charlotte

GB
1 review
0 helpful votes
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Worst purchase ever
May 14, 2024

Where do I start. Went on the Mobileunlocks website because a phone I was given I couldn't use my sim for some reason. I was charged £11.99 for an Eligibility check. It stated that the phone was locked to Vodafone UK. Later on I found out that this wasn't the case. Mobileunlocks then asked for a further payment of £48 for unlocking the phone. After various messages and emails I finally got certain codes that never worked. Again I sent messages with no response. Frustrated, I went to Armafone who within seconds said the phone was not locked to Vodafone and I should contact Mobileunlocks for a full refund because of false information. I contacted them and to this day have not had a response and would like to know the next steps to get my money back. DONT USE THIS COMPANY,ITS A SCAM

Date of experience: May 14, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Anthony,

I'm really sorry to hear about the experience you've had. It's important for us to address your concerns and ensure that you are completely satisfied with the service.

Firstly, I'd like to clarify that you have indeed paid £11.99 for an Eligibility Check and £48 for the Standard Unlock for your Galaxy S21 FE 5G. This process is outlined clearly on our checkout page before any purchase is made. Now that your order status is "Unlock Complete", it suggests that the necessary codes have been provided to you.

If the codes did not work and you believe there's been an error in the network that your phone is locked to, it is certainly something that we need to look into as per our refund policy, particularly under 'Incorrect Unlocking Code' and 'Criteria Mismatch' sections, provided we cannot get the code to work after working with our technician.

Regarding your discovery that the phone may not be locked to Vodafone UK as initially indicated, this indeed sounds like a scenario that would fall under our refund policy criteria. I’d like to extend the invitation to get in touch with us directly so we can look into your case with the priority it requires.

Please respond back to this message with the best way our support team can reach you, or alternatively, you can contact us via our support channels. Our aim is to sort this out promptly and to your satisfaction.

Warm regards,
Charlotte

California
1 review
0 helpful votes
Follow Marissa T.
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Really easy and speedy service.
May 15, 2024

Not only was I able to unlock the phone easily and speedily, it also identified which company it was locked to, meaning an all round great service completed in a matter of minutes.

Date of experience: May 13, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Dear Marissa Tomkins,

Thank you for taking the time to leave us a review. We're thrilled to hear that your phone was unlocked easily and swiftly, and that our service was able to determine the network company your iPhone 7 was locked to.

It's always fantastic to hear that our customers are happy with the speed and quality of our unlocking services. We always aim to provide a great experience, and we're pleased that we could meet your expectations in a matter of minutes.

If you have any further needs or questions, we're here to help.

Warm regards,
Charlotte

Mexico
1 review
0 helpful votes
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Facil y rapido
May 14, 2024

Al inicio pense que era una pagina y no pensaba que me lo fueran a desbloquear pero es una buena opcion y se tarda un poco pero segura

Date of experience: May 13, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hola Víctor, gracias por tomarte el tiempo de dejar una reseña. Nos complace saber que reconoció la seguridad y confiabilidad de nuestro servicio de desbloqueo a pesar de que el proceso lleva un poco de tiempo. Dado que su Samsung Galaxy A71 5G de AT&T USA se desbloqueó exitosamente, debería poder usarlo ahora con diferentes proveedores. En caso de que tenga algún problema con el uso de los códigos de desbloqueo "NCK=9742503627908593 MCK=4709524964841863" que se proporcionaron, asegúrese de seguir las instrucciones e ingresar los códigos correctamente. Si su teléfono no le solicita un código de desbloqueo, según nuestros términos, un servicio de desbloqueo remoto de USB podría resolver esta situación. Este es un servicio adicional diseñado para circunstancias tan específicas. Creemos en brindar un servicio de calidad y estamos aquí para ayudarlo hasta completar su desbloqueo. Si necesita más ayuda o tiene alguna pregunta adicional, no dude en contactarnos. Saludos cordiales, Carlota

Nigeria
1 review
0 helpful votes
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The best!
May 13, 2024

It was so easy. So smooth and fast
I didn't expect this type of service

Date of experience: May 13, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Victoria,

Thank you so much for your positive feedback! We're delighted to hear that the unlocking process for your iPhone 14 Pro Max was smooth and fast. It's always rewarding to know that our efforts are appreciated. If you ever need our services in the future or have friends who could benefit from them, we'll be here to assist with the same level of quality you've experienced. Thank you for choosing us on the recommendation of a friend—your satisfaction is our highest priority!

Best regards,
Charlotte

Canada
1 review
0 helpful votes
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Quick and painless!
May 13, 2024

My daughter is forever losing things, including her cell phone. An acquaintance offered an older iPhone model and we didn't realize it needed to be unlocked. I didn't want to bother them with going through the trouble of unlocking given their generous offer, so this website allowed me to easily unlock the phone online, without any hassle.

Date of experience: May 13, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Sarah,

We're so happy to hear that you found our service helpful in setting up your daughter's iPhone! Our aim is to make phone unlocking as seamless and hassle-free as possible for busy individuals like yourself. If there's anything else you need help with regarding your phone's service, please don't hesitate to reach out.

Warm regards,
Charlotte

GB
1 review
0 helpful votes
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Fast and it worked
May 13, 2024

So the site was easy to use. Fast emails to let you know the progress. Clear instructions. Will use app again.
One slight thing that I think could be done is it did have an extra hidden cost. We were told it was 11.99 then you had to pay a further 26.00. But definitely worth it.

Date of experience: May 13, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Mrs. Jones,

Thank you for taking the time to share your feedback on your recent experience with us. I'm thrilled to hear that you found our site user-friendly and our communication timely – we strive for nothing less.

I understand your concern regarding the costs, and I appreciate your honesty in mentioning the "hidden cost." Please allow me to clarify; the initial payment of £11.99 covers the Eligibility Check to ensure your Samsung Galaxy S10 can be unlocked from the EE UK network. The subsequent £26 fee is for the Standard Unlocking Service itself. We endeavor always to be transparent about the process and costs involved, which are outlined on the checkout page before any purchase is made.

Your Samsung Galaxy S10 should now be fully unlocked with the codes provided, and we hope that this brings added convenience to your mobile use. If the phone does not prompt for an unlocking code with a non-EE SIM card, the next step would be to use our Remote USB Unlock service.

We are here to support you every step of the way, and while a refund is not available for the unlocking code since there was no error with the code supplied, we do offer different solutions to ensure a positive outcome for our customers.

Should you need further guidance or support, feel free to get in touch. Thank you for choosing us for your mobile unlocking needs, and we hope to serve you again in the future.

Best regards,
Charlotte

Mexico
1 review
0 helpful votes
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Un agradecimiento
May 13, 2024

Tenía un año queriendo desbloquear mi teléfono pero no podía, hasta que entré a un video y vi esta página web y dije hay que arriesgarnos, y el que no se arriesga no gana, y solo tardo unos minutos o horas, pero de la noche a la mañana me dio la notificación de que ya estaba desbloqueado mi teléfono y dicho y echo, si estaba y ya ahora uso mi teléfono sin problema.

Date of experience: May 13, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hola Yucelmi, ¡Estamos encantados de saber que tu iPhone 13 ya se ha desbloqueado correctamente y que puedes usarlo sin ningún problema! Es fantástico saber que el proceso le resultó fácil y que su decisión de elegirnos valió la pena. Gracias por tomarse el tiempo de compartir su experiencia positiva y por confiar en nuestro servicio después de ver las reseñas. Nuestro objetivo es brindar un servicio de calidad y es gratificante saber que cumplimos con sus expectativas. Recuerde, si necesita más ayuda o tiene alguna pregunta sobre las funciones de desbloqueo de su teléfono, estamos aquí para ayudarlo. ¡Disfruta de la libertad con tu iPhone recién desbloqueado! Saludos cordiales, Carlota

Ireland
1 review
0 helpful votes
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Good experience, took a while but I just let them get on with it. Nice of course to have an unlocked phone.
Like many, my eagerness to get it unlocked after paying the first bit, blinded me to the second part of the payment, which, if we look, is actually explained clearly.
Overall, a smooth easy process.

Date of experience: May 13, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hi Kingsley Fleming,

Thank you for taking the time to leave a review. We're pleased to hear that your experience with us was smooth and that your Samsung Galaxy S9 is now unlocked. It means a lot to us that you appreciated the clear communication of our payment process on our checkout page, even though the excitement might have made it a bit easier to overlook the second part of the payment.

Enjoy the freedom of using your phone across different networks, and if you have any further questions or need assistance in the future, we're here to help.

Best regards,
Charlotte

Australia
1 review
0 helpful votes
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Excellent
May 13, 2024

Great service, it was fast and efficient. Would highly recommend this company.

Date of experience: May 13, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Carmel,

Thank you so much for your positive feedback and recommendation! It's wonderful to hear you had a fast and efficient service experience with us. We're thrilled that you chose our company based on our great reviews and that we met your expectations. If you need any more assistance in the future or have friends looking to unlock their phones, we're here to help.

Best regards,
Charlotte

DO
1 review
0 helpful votes
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Very good
May 13, 2024

Muy bueno ayuda al cliente y soporte, atentos, voy a tratar de hacerlo mañana Dios mediante si no, luego me contacto con ustedes muchas gracias!

Date of experience: May 12, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hola Ended Urbaez, ¡Gracias por tus amables palabras y realmente apreciamos tu paciencia y comprensión! Nos alegra saber que nuestro servicio de atención al cliente le resultó útil. Siempre que esté listo para continuar, estaremos aquí para ayudarle. Si necesita ayuda con algo o si tiene alguna pregunta, no dude en comunicarse. Saludos cordiales y mucha suerte para desbloquear con éxito tu Motorola G14 mañana. Recuerda, ¡estamos a solo un mensaje de distancia si nos necesitas! Mis mejores deseos, Carlota.

GB
1 review
0 helpful votes
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Pleased with speed of unlock as mobile for a friend whose wife has died but can use her phone on his contract sim to another network. However bill was £26 higher than anticipated with a secondary fee.

Date of experience: May 12, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Dear Thomas,

Thank you for sharing your feedback, and we offer our sincerest condolences for your friend's loss. We understand the importance of the mobile phone in this sensitive situation and are glad to hear that the unlocking process was completed swiftly.

Regarding the charges, we always strive to be transparent about our fee structure. The initial £11.99 cost was for the eligibility check, and the subsequent £26 was for the unlocking service itself, as outlined on the checkout page prior to purchase. These two steps are essential in our process to ensure that your phone can be unlocked and made ready for use on another network.

We hope the phone serves as a valuable link for your friend, allowing them to connect with others using a phone with sentimental value. If there’s anything more we can assist with, or if you have additional concerns, please don't hesitate to reach out.

Warmest regards,
Charlotte

GB
1 review
0 helpful votes
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I wanted a phone unlocked quickly and that's what I got.

Date of experience: May 12, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Mrs. Hill,

Thank you for taking the time to leave a review. We're thrilled to hear that we were able to meet your expectations for a quick unlock of your Huawei Y6 (2019)! Your satisfaction is our priority, and it's great to know we delivered the service you needed promptly.

If there's anything more we can do to assist you, please feel free to reach out. Enjoy the newfound freedom with your unlocked device!

Warm regards,
Charlotte

Australia
1 review
0 helpful votes
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Unlocked phone
May 12, 2024

It was fast and easy highly recommend this company

Date of experience: May 12, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Caitlyn,

Thank you for choosing our services and taking the time to leave a positive review! We're thrilled to hear that you found the unlocking process fast and easy. Should you have any more phone issues or if there's anything else we can assist you with, please don't hesitate to reach out. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Best regards,
Charlotte

Connecticut
1 review
0 helpful votes
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Easy to use
May 12, 2024

My phone was locked to a Japan company. It took a few days to unlock, but the process was very straightforward. Thank you!

Date of experience: May 12, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Jason,

We're thrilled to hear that the unlocking process for your iPhone 8 was straightforward and successful! If you happen to have any questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business and are here to help make your mobile experience as seamless as possible.

Best regards,
Charlotte

Romania
1 review
0 helpful votes
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Mobile unlocks
May 12, 2024

At first i was very skeptical about this service. But then, I was surprised with the professionalism and speed with which my was unlocked.
I recommend it! :)

Date of experience: May 12, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Dear Andreea Rece,

Thank you for taking the time to leave us a review. We're thrilled to hear about your positive experience with our unlocking service! Your recommendation means a lot to us, and we're happy that we could assist you swiftly and professionally. If you need any further assistance or have any more questions in the future, please don't hesitate to reach out.

Best regards,
Charlotte

California
1 review
0 helpful votes
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Unlocked 14 Plus
May 12, 2024

Tried to unlock my 14 plus and worked immediately. My phone was showing sim lock and after this service immediately said no sim restrictions

Date of experience: May 12, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Taha,

Thank you for sharing your positive experience with us! We're thrilled to hear that your iPhone 14 Plus was successfully unlocked and is now free from SIM restrictions. It's great that you can now enjoy the full functionality of your phone with the carrier of your choice.

We appreciate you choosing MobileUnlocks based on our good reviews, and it's fantastic to know that you're happy with the quality of our service. Should you need any further assistance or have any more devices to unlock in the future, we're here to help.

Enjoy your newly unlocked iPhone, and thank you again for your support!

Best regards,
Charlotte

GB
1 review
0 helpful votes
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Unblock
May 12, 2024

Used the service to unblock my wife's phone
A bit sceptical at first when first payment was made then asked for another payment alarm bells rang but I did it and every was explained to me after I asked about payments
Didn't take long to do easy to understand
Would use again

Date of experience: May 12, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello D Grimes,

We're glad to hear that you were satisfied with the service and found the process easy to understand. It's not uncommon to be cautious when additional payments are involved, but as you've experienced, we strive to be transparent and provide all cost details on the checkout page before purchase. Your wife's phone required an Eligibility Check (£11.99), followed by the Standard Unlock payment (£26), both of which are standard steps in our unlocking process.

If you need any further assistance or have any more questions, feel free to reach out. We appreciate your trust in us and we're here to help anytime you need our services again.

Best regards,
Charlotte

Mexico
1 review
0 helpful votes
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De lo mejor
May 12, 2024

No esperaba que realmente se realizara el desbloqueo, tardó unos días pero funcionó, gracias!

Date of experience: May 11, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hola Gerardo, ¡Estamos encantados de saber que el desbloqueo de tu HONOR ALI-NX3 fue exitoso! Gracias por depositar su confianza en nosotros por la recomendación y los comentarios positivos de nuestras reseñas. Siempre nos esforzamos por brindar un servicio de calidad a nuestros clientes. Si necesita más ayuda o tiene más dispositivos para desbloquear, estamos aquí para ayudarlo. ¡Disfruta de la libertad con tu teléfono recién desbloqueado! Saludos cordiales, Carlota