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1.5

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MLB Reviews Summary

MLB has a rating of 1.5 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MLB most frequently mention customer service and last year. MLB ranks 49th among Baseball sites.

service
40
value
42
shipping
18
returns
21
quality
33

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Ohio
1 review
2 helpful votes
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At the end of the baseball season 2013, i ordered the end of the season games and world series. Complaint#1: they blackout games in the team's area such as Detroit/Cleveland so you can't get your hometown team. Complaint#2: they have some clauses that continue to bill you for next season ($129.99) even though they have no authorization to do so. I did make a formal complaint and to their credit, they will be sending a refund. However, BEWARE: mlb.com is not in business for the baseball fan if you are living in the broadcast area and if you only want the service for a limited time.

Date of experience: February 19, 2014
California
16 reviews
55 helpful votes
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I look at this site more for video clips, stats, standings, and scores for baseball. I haven't used it for buying tickets. I don't know if they are reputable for actual purchases.

Date of experience: May 9, 2013
New York
114 reviews
844 helpful votes
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With baseball season fast approaching, I had to do a LOVE YOU review for MLB.COM!

This is Major League Baseball's Official website, and has everything a baseball fan could possibly want. It just ain't baseball season without MLB.COM.

Stats, scores, shopping, MLB news, links to all the team sites, videos, it's all here. This is my homepage from April to October on my main computer.

Date of experience: March 4, 2010
Wisconsin
1 review
2 helpful votes
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A big ripoff company!
February 9, 2010

A big ripoff company! Do not deal with them as they will not work with you even after they made the mistake. Made over 20 calls and no one returns my calls. I will be reporting them to the BBB.
D Meyers
*******@tds.net

Date of experience: February 8, 2010