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The track pad wasn't as reactive as before. Arvin was professional, honest, patient, and a straight shooter. He ran some tests and inspections to figure out the track pad's screw needed some re-adjustment. He also recommended to change the battery within 3-6 months time frame, but did not pressure to purchase a new battery.The hcqs's screen is original I was in-and-out of the door within half-an-hour! Highly recommend and will return for all future repairs!