MightyApeReviews 5

Review – Order #T72XU6LQ

Extremely disappointing experience with Mighty Ape Marketplace.

I purchased a Dell Precision 3630 clearly advertised as including an NVIDIA RTX 2080 Super graphics card. The computer supplied did not contain the advertised graphics card. The seller later acknowledged that the listing was incorrect.

Despite this being a straightforward "not as described" issue, Mighty Ape has not provided a prompt or decisive resolution. Instead, I have been repeatedly directed to their internal marketplace process while they "investigate with the seller." Communication has been slow and resolution efforts have lacked urgency.

More concerning, the seller issued return labels containing inaccurate customs declarations — one declaring the item as a "gift", and another declaring the value as $1. These declarations did not reflect the true nature or value of the goods.

Using such documentation could have exposed me to risk if questioned by customs authorities, and may have resulted in the shipment being held or delayed for an extended period. I declined to use these labels for that reason.

Purchasing through a major NZ retailer's marketplace should provide oversight, accountability, and consumer protection. In this case, responsibility has effectively been pushed back onto the third-party seller while I have been left to escalate the matter myself.

Buyers should be aware that marketplace transactions may involve significant delay and complication if the product supplied does not match the description.

1star for the return policy unlike any others tech company that i used to purchase. Normally they would accept items return to them in 7-14 days with full refund. This is the first time in my online shopping that they refunded my refund into my mightyape account, forcing me to purchase overpriced items in their shop. DO NOT RECOMMENDED. Seriously, you should go look somewhere else for the items you're looking for, there are plenty of stores out there with cheaper price and better policy.

Please DO NOT buy from this place. Because they have the worst products ever. I bought a motherboard, CPU & the ram. First took more than 2 weeks to come then the mother board came faulty no beep no posts nothing. Sent it back. Again they sent without any information. I do not know if they checked it. Got 2 computer places to check. They all said this had happened to another customer. I sent it back now they are saying the pins are damaged. Firstly it never worked from day one. There is no number to contact them. And they don; t give any solutions. No customer service. I just have wasted $450. I should have spent another $50 and bought from a reliable place that knows who customers are.