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I have had my Microsoft account for over 20 years. It was hacked, and despite me contacting Microsoft Support every few days, I received almost no communication or meaningful help. Instead of offering me a chance to prove my identity or recover my data, Microsoft decided to permanently suspend my account. This means I have lost decades of emails, files, and my digital history. I was given no way to back up my data, no option to appeal, and no explanation beyond "we can't help you." I am disgusted at how Microsoft treats long-time customers. To punish victims of hacking by erasing their accounts — without even allowing them to prove ownership — is outrageous. I will never trust Microsoft with my data again, and I strongly warn others to think carefully before relying on them for email, OneDrive, or any other critical services.
We have a ticket open with them for almost a year, they broke the functionality and don't know how to fix it. Can you believe this company is making tons of money with this kind of service?
MICROSOFT WORST TO DEAL WITH
THEY IGNORE CUSTOMERS AND IMMEDIATELY CHARGE TO FIX FAULTS WITHOUT INVESTIGATION...
Microsoft is the worst company to deal with when you need support, they do not care except to take your money. The customer support is the most pathetic and unprofessional i have ever experienced. They pulled a figure of $300 to fix hardware issues but then told me it would most likely be more. Some ANDRES person or CHATBOT kept ignoring my questions and my emails to then close my case. Is this a scam? Even though these device issues are well documented by Microsoft they still expect me to pay. Don't get me started on Harvey Norman, where I purchased the device. They are just as pathetic and greedy. I will be doing my best to avoid both companies and i highly recommend you do too. Shameful, dishonest, and Un Australian.
MICROSOFT ARE DODGY AND DISUSTING TO DEAL WITH
THEY IGNORE CUSTOMERS WITH FAULTY GOODS STILL IN WARRANTY
THEY IMMEDIATELY CHARGE TO FIX FAULTS WITHOUT INVESTIGATION...
Microsoft is the worst company to deal with when you need support, they do not care except to take your money. The customer support is the most pathetic and unprofessional i have ever experienced. They pulled a figure of $300 to fix hardware issues on Xbox but then told me it would most likely be more. Some ANDRES person or CHATBOT kept ignoring my questions and my emails to then close my case. Is this a scam? Even though these issues with the Xbox are well documented and well known by Microsoft they still they expect me to pay. Don't get me started on Harvey Norman, where I purchased the Xbox. They are just as pathetic, Greedy and dodgy. I will be doing my best to avoid both companies. Shameful, dishonest and unAustralian.
Microsoft
Why does your company seem to care so little about its customers?
To try get my access to MS Teams Essentials I restored so far, I have had the following business "support" experience:
After I finally filed a case, I was told it would be 3-5 business days to correct the issue. This is after several hours of trying to get through the maze of self -help information and then on hold and transfers for 8 hrs 46 minutes. I have been trying to get a resolution.
No ability to do screen sharing.
No courtesy "check-in" from agents even on holds up to 1 hr 20 minutes and longer.
No information offered about expected hold times.
Departments extremely siloed in the information they have. Each department seems to have their own obscure information needs to track down a simple purchase and solve a simple access issue.
5 dropped transfers in a row to a different department.
Multiple hangups from MS immediately after connecting after very long hold times.
No call backs when calls were dropped by MS.
Call line filled with static.
No ability to reach out directly to the department I am supposed to be working with. "You just have to wait for them to reach out".
Multiple cases of "On hold" and MS phone automatically disconnected after 93 minutes and longer on occasions.
Had to reenter information I just entered.
Failure to record notes when requested. Agents could not pull up notes from previous conversations.
Too many transfers across departments and then you go to the back of long, long hold times again.
I was given a "hotline" to a supposed direct number. Very long hold times, multiple transfers, dropped calls on this so-called "hotline".
Why does it take two transfers to pull up information about progress on my case? Are there no databases? So far, 38 minutes just to ask about status of the case, not even get a result. This is on "business support" after I have filed a case, on the supposed "hotline". Just got hung up on again. No call back. 1 hr 16:27 and on hold and disconnected again when trying to get transferred. No call back as promised. Another 45 minutes to connect and the agent can give me noi information about my case, nor any way to call the group working on the issue.
Will not give a direct number to the department I am dealing with even though I have a case number. This forces me to go back to the start again and ties their people up in transfers yet again.
How can hold times be "longer than normal" when that is the response each time, on multiple dates, different times of day and different issues?
Why does MS have such an appalling rating on review sites over multiple years? Why do the issues remain unfixed? Note also the common issues, themes, and the unusually strong language used by reviewers indicating the incredibly high rate of frustration anger and feeling incredibly disrespected as a customer.
Please do not raise my expectations any more with false promises that (paraphrasing) we will be able to help you now, or insincere apologies for "inconvenience" after 7 hours of my time and all the above incidents. These patterns have occurred on multiple occasions when I have tried to get support on different issues.
Tried to send this information to Microsoft Feedback Hub but I get an error message stating the address is invalid. Their other suggestion is to call the main support line which is one of the biggest problems. Tried to send the information via Support but got more errors and was I could not us e that location.
Maybe you have backlog issues but this doesn't explain all the other issues and lack of professional courtesies.
I encountered a couple of people who seemed like they cared and wanted to help but MS just does not support them with the tools, systems or cross training. My guess is they will not last long in the current culture.
IN CONTRAST…
I contacted Apple on the same day as I am writing this. I had a choice of phone call or chat within two minutes. No transfers. The customer service agent solved 3 issues in 12 minutes. Guess which company gets my business in the future and who I steer my clients towards?
I tried to investigate an unknown charge to check it was not fraud. It took me more than 50 minutes to navigate to support. 90 minutes to work the issue. I was then told the issue needed to be addressed by the business side rather than consumer. No direct transfer possible. Agent told me I would not have to go through additional steps. There are 6... then create a ticket.
MS is way too siloed and doesn't offer support staff the tools to support a siloed organization. It is a maze to navigate their systems and then multiple offline tools. Almost any other company would be able to tell me what a charge was for and whether it was fraudulent in minutes, not in a total of 3 hours 10 minutes. MS can transfer data from our calls overseas for data mining purposes but they cannot share information or calls between consumer and business billing departments?
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You are heavily censored when making comments on news articles. They treat commentators like they are third-world citizens. They definitely don't respect the First Amendment. Makes you wonder if it's not being ran by third-party citizens whose country heavily censors people. They will lock you out of your email with no explanation, except to say you violated some unknown rule, which they will not tell you about. The only way they will allow you to regain access to your account, is if you provide them your cell phone number, which is nothing more than a sneaky way to mine data out of users to sell to the highest bidder. Pure greed is all. Feedback is a total waste of time. They will not respond. They need to be boycotted until they change their practices.
I am writing to express my extreme disappointment with the OneNote product and its recurring data loss issues. As a long-time user of Microsoft products, I have always held your company in high regard, but my recent experiences with OneNote have left me feeling frustrated and betrayed.
It is disheartening to know that OneNote has a history of data loss problems. Despite this, Microsoft continues to allow users to input sensitive and important information into the application, only to have it disappear without warning. This is a significant flaw that has caused immense inconvenience and stress to countless users.
I have personally experienced the frustration of losing valuable notes, documents, and research due to OneNote's data loss issues. This has had a negative impact on my productivity and has eroded my trust in the product. It is unacceptable that a company of Microsoft's caliber would allow such a fundamental problem to persist for so long.
I urge Microsoft to take immediate action to address the data loss issues in OneNote. This could involve investing in more robust data backup and recovery systems, improving the application's stability, or providing users with clear and effective tools to prevent data loss.
I hope that Microsoft will take my concerns seriously and work to restore my faith in OneNote.
Microsoft is too big and rich for its own good. It sells you its products like Windows, Office and Microsoft 365 subscriptions at tens and even hundreds of dollars per year but does not give you any support. Most support requests are closed without any support being given and without your prior consent. In some cases the support requests are routed to Microsoft employees in third-world countries whose technical knowledge is non-existent and who speak English with such thick accents that they cannot be understood and you cannot communicate with them except by e-mail. E-mail messages are either ignored or Microsoft employees delete them without reading them. Contacting the BBB or the Washington State AG does not do any good as all they do is forward Microsoft's reply to you, and that reply is a haughty refusal to mend their ways. In short, Microsoft is scamming its customers, taking their money but not giving them vital product support.
I have had a Microsoft 365 subscription for several years. The price is high and the support is dismal. They close many support cases unilaterally, without your prior knowledge or consent. They assign other cases to third-world support reps whose technical knowhow is abysmal and whose English is not understandable. It is no use contacting the local BBB or the Washington State AG because they depend on Microsoft's taxes for their subsistence. Therefore there is no regulation and Microsoft does what it pleases. Microsoft is too big and too filthy rich for its own good. Like the old Ma Bell (AT&T_ it will need to be broken up into several smaller companies.
Im a 69 year old grandpa and my little grandkid said that my computer got hacked and it started playing very weird noises and music and It started saying WAP and other absolutely diabolical statements and when it started playing I almost died of a heart attack and exploded because of the unchristian music. Later that day I contacted Microsoft support and they said that I had to pay all of my savings and give them my social security number but then the bank called me and now I'm in jail for tax fraud because a big bulky indian man commited tax fraud with my band account.
Purchasing software from Microsoft presents a mixed bag of experiences. On the plus side, their product range is extensive, covering a wide range of productivity and entertainment solutions. Additionally, their website is user-friendly, making it easy to browse and order items. However, the downside is the inconsistency in delivery times. While some orders arrive promptly, others face unexpected delays without clear communication. Furthermore, the difficulty in reaching customer service for assistance adds to the frustration. In summary, while Microsoft offers convenience and a diverse product range, improvements in delivery reliability and customer service responsiveness are necessary for a more seamless shopping experience.
Have been tied in to the microsoft ecosystem since being a kid. Basically everything works, as long as it is up to date. Otherwise it really doesn't seem to sync if you are not up to date. MS Excel rules my life.
I purchased Microsoft 365 personal for my home computer.
I have tried every way I can to get myself set up into the system on my laptop and it will not let me access anything because it says my email address is being used by someone else. That's someone else is me. The email address they have in the system for my name is incorrect. Whatever I do whoever I call wherever I chat or email I cannot get it corrected. Therefore of course I after trying this for 2-3 weeks I canceled the subscription and immediately got a refund. That's just so bizarre they cannot help me so I can utilize their program. I don't know what to do and unfortunately there is no other venue I can approach to get this program in my laptop. Excuse me this software in my laptop.
When the hell will you quit messing with my computer? Did you but it or did I buy it. It came with your operating system, by no choice of mine. Now, YOU don't think the operating system is good enough? This computer operates a security gate, letting those who have a passcode get through. Every time you come down from your ivory tower and F*** with it, it quits opening the gate. Stop already.
There are no words to describe how bad Microsoft is. There customer service is horrendous. It doesn't exist.
They should be shut down and the Government needs to look into it.
No company should be allowed to operate this way. It's complete customer abuse.
TERRIBLE SERVICES!
They are getting paid to do one BIG nothing. When you try to call them and speak to a representative, it will take you hours for them to unswer phone, and when they do that, will remain silent on the line, why you are on hold with them for hours, and hours. And, when you try to call again and again, and a get to a person, they will transfer your call to different departments, and will this by it self will take you one more hour on the line with the why trying to be transfer. And when they unswer, phone call all the saden will get disconnected. I don't understand why they are not supervised, or recorded at what they are doing. Because all Microsoft is doing is being charged for costumer service, but in reality there is not a service at all to us a client. It gets way to frustrating. At one one point you don't want to use there service any longer because of there IGNORANCE. Very pure costumer service.
I called to talk to someone that could help me with my Microsoft account. The answering machine just sent me a link to he website that didn't help either cause the problem that i have didn't exist on the website when it says ¨what can we hel you with¨. I tried to call again but the answering machine just hung up on me and now i can't do anything.
My account got hacked with only the email that was under the account and the email and phone number was changed. Tried everything I could to get anything back but there is no human being that works to help you and automated response is absolutely useless.
Terrible company. Ive been trying to contact technical support but they're so trash. I signed up for a free trial for microsoft word and it took around 80 bucks from me and i've been trying to get it back but microsoft has the worst customer service.
Today I had to endure 1:12 hr of my time to view 53:35 min of Dr Gundry com in MSFT Sol I will sell stock Monday. I have had Infomercial muted over 50 times in last month.
Update from windows 10 to 11 lost EVERY single file I had in my laptop. No different than a virus except that I'm paying for it!
Microsoft products are great - very useful, very reliable. But their customer service is absolutely trash. It's impossible to speak to a live agent unless you have a Microsoft business account (I guess they don't care about their regular, home-user customers. They incorrectly charged me for 3 months for a product subscription I don't have and when I called to have this corrected, I couldn't speak to anyone. Their automated system will literally hang up on you (and their AI is so well done that it will remember your number and continue to hang up on you if you call back and try to go through different prompts!). At this point, I have to cancel my credit card number and have a new number issued just to stop having to pay for this fraudulent subscription. If there was ever a reason to switch from Microsoft to Apple, this is it for me. I'm not paying any company for a service/product I didn't ask for, and I'm not paying for crap customer service.
