Merry MaidsReviews 32

Iv never worked in such a $#*!y place in my life, from day one Sharon the big team leader (big!) was calling other members of staff, she is so nice to your face and wants to help and be your friend but god do you get to know by the 3rd day, an absolute cow sorry but she was, iv worked for another cleaning company but this one had better days for me, but I have never been told off for washing a 90 year old mans cups and tea pot when I was cleaning the kitchen, she told me infront of all the other staff that you don't do that he'l expect It every time!. We were given no ppe and had to travel 3 to a car through the pandemic... they couldn't careless... now we have their products really bad half the things are watered down or the cheapest they could buy. This is the worst place I have ever had to work sorry but all true in the end I was shouted at in a customers house about deep cleaning even tho I had no training on how they like it and hadn't even started the job so I just left... Sharron you might shout at other people but not me nobody gets paid enough for the way you speak to people, and nobody should $#*! about who they work with... learn some manners!

Merry Maids was hired to clean my townhome upon move out. They were hired to have 2 girls, for 2 hours at $130/hour for a total of $260 to only vacuum the carpeted floors, clean the wood floors, clean the kitchen & 3 bathrooms. They failed to clean the ENTIRE 1st FLOOR. I would NEVER recommend them to anyone.

I had a local maid for many years who was independent and I did not like her very much (but my wife liked her). After we did not have her come in for a year during the pandemic, I went online to find a company to see if they would be any better. I knew they would be more expensive for sure, which is fine because I was looking for a professional and quality organization.

My first task I gave to them was a deep clean which they charged $65 per hour for per person. Now I am in favor of a living wage and benefits and I am fine with a profit margin but this seemed really high for relatively low wage workers, but I figured well it is expensive then it must be better.

So first thing that happened was they called an hour AFTER they were supposed to start and said someone was sick so they needed to re-schedule. Now I understand someone being sick but I had a specific timeline and if I were running the business I would let one of my existing clients that they do weekly have the "sick person" issue and have my new client get their house cleaned at $65 per hour. But that was not their judgement. When they finally were able to squeeze me in it was without enough time to complete all of the rooms in the house. So I got a deep cleaning of our house less 3 rooms for the bargain price roughly $900. No apologies, no we will make it up to you, basically those rooms never got deep cleaned. And if I had not followed them around and hounded them there would probably be at least 2 more rooms they would not have cleaned.

So I was quite unhappy to say the least, but I figured that I would give them a couple of regular cleanings to see if things improved. Sadly they did not. While I have no issue with the quality of the work performed when they get to the rooms they promise, the management of the resources and the communication from management is dismal. Last minute calls, changes in schedules and all for 2x what I was paying before. Frankly, I was ready to end the relationship but I was too busy so I brought them in one more time.

The last time they came, there was a minor incident with our dog that was aggressive with the maids. To my knowledge there was no actual contact between the dog and the maids. So instead of reaching out and calling me about the situation, I get an e-mail stating that they were cancelling our agreement to clean the house with no discussion and no courtesy call. I find this behavior very unprofessional and really ignorant of good business acumen. Maybe it is just me but before I sent such an e-mail I would have a phone conversation and discuss the situation and what can be done to remedy it. For all they know we would have been able to arrange for the dog to be at another house during the entire future cleanings.
The bottom line is the management team makes poor judgements and puts their interests before the customers' interests. I would scrub the floor with a toothbrush before I hired anyone associated with Merry Maids again.

We requested a cleaning for a upcoming photo shoot, specifically noting that the team could spend extra time in our home to complete an A+, 100%, all corners covered cleaning. What that resulted in was the team showing up early (we were rushed out of the house) and then not even taking the full 4 hour window before leaving early. We came home with a few hours to go before the photo shoot and discovered we had to clean basically everything again by ourselves. Surfaces hadn't been dusted, corners were full of cobwebs, there were easily cleaned stains on the floors that had been missed, and an entire room hadn't been touched.
We took a bunch of pics and attempted to relay our concerns/issues with management, but the result was that the only compensation they could give was discounted/free future cleanings. Considering we'd specifically hired the service to prep for a scheduled photo shoot, the offer of future cleanings when we'd spent almost $500 on a half-assed job after saying "take as long as you need, we'll pay extra" did not interest us. Merry Maids is banned from our properties.

I used Merry Maids for 8 months bi-weekly. My kitchen and master bathroom cabinets and never been wiped down. Until I inquired if it was an added service bc after months of no attention
( they desperately needed it) I was informed it was suppose to be done every time. I often would list random hot spots not to miss ( ie; bed headboard dusted, hallway vent dusted, dirt & dead bugs under son's window floor, a cobweb in a specific window, a random grimy food spot on the floor from toddler spill, etc) they would completely be ignored time and time again. The last few cleanings I spent so much time taking pics and having to send in the info. It was finally acknowledged and I was given a free cleaning the last time they came and yet STILL did not do any of the mentioned small cleaning spots nor my outside cabinet areas. When I wrote in to let the staff know none of the areas pictured above were even touched, they answered with "It was Free". Free bc they did not do what they were suppose to cover and still didn't cover those areas, made no sense! Unfortunately I had no choice but to cancel the service after this, they didn't care either

The first thing they did was set me up for a "deep clean" and a contract. Deep clean day came and two ladies came but one left after an hour and never came back. Later I found out things that were supposed to be cleaned, such as Windows, tops of appliances, etc. were not done. Asked several times for a specific person but withthin a couple of cleanings here comes new people who had never been here before. Their employee turnover rate is out of sight. Someone from management finally came out on the last cleaning. My contract was up and was not renewed.,