Merrill EdgeReviews 71

I submitted a withdrawal request, but my account suddenly showed "pending verification" with no clear timeline.
͟͟͟͟͟͟͟͟ L̳e̳g̳a̳l̳ contacted the platform, reviewed my documents, and pushed for immediate release of my funds.
Before that, every email I sent was met with delays of several days or ignored completely.
Live chat responses were scripted and repetitive, leaving me frustrated and anxious.
The repeated requests for "additional verification" made me feel trapped and helpless.
After ͟͟͟͟͟͟͟͟ L̳e̳g̳a̳l̳'s involvement, the money cleared in less than a week.

Hard to get your money from them, my wife recently passed away, her and I had account with them, and we made each other beneficiary on the accounts, well in 2012 they moved hers to a cma account, I guess the beneficiary paper work didn't follow, now that's all tied up with red tape. Now trying to change my beneficiary and a power of attorney, and now they have my account locked up, my retirement withdraw has always hit my bank on the 10th of the month, it is now the 16th with no deposit from Merrill, as soon as I can get control, which will probably take a lawyer, I'm going to take ever bit of it that is left and move it somewhere, and never recommend Merrill edge again

On January 24,2025 Merrill Edge liquidated my joint account for no legal reason. They cited the Patriot Act - no specific section, their member agreement - no specific section and even one guy claimed they make mistakes. They are completely unwilling to correct their error. Under no circumstances should anyone trust their money with this company. If you do have an account I HIGHLY recommend you move your money somewhere safe.

Very disinterested in my questions or concerns. Merrill employee just sat and stared at me. Very unhelpful! I needed help with a CD that had matured. Attitude was, do it yourself. I am a platinum BOFA customer

Their was 9600.00 deposited in my account thatnever was returned by these people. They said they did it the morning of the day I had a friend that knew a supervisor with Bank of America and he did a 3 way call with Merrill, he and I. Merrill started the same delay tactics and this man said " no, we are finding out today what the problem is ". Then this supervisor goes into this frantic description of me being a internet fraudster that had a 9600.00 electronic transfer sent to my account. It was a test deposit sent by a financial institution handling the issuing of the estate. They instructed me to not spend it that it would have a use later on. Merrill tried to blow this up like it was a cardinal sin and tried to make me look like the son of El Chapo for this happening. I had no clue they were going to do this deposit. They wanted to do a deposit, let it show in the account and told me to not touch it. I said fine. That's all it was. They wanted to ensure it was set up correctly. After the 9600.00 was never returned by Merrill then the issuing bank was suspect of me and has been since. Of course no one at Merrill knows anything about it or cares to share with me a wire transfer document that they returned it. I reported this to the FBI and I have never got a response

I have been waiting for thirty days to attempt to get my money back from Merrill Edge. I've been told that calling the number will be my only avenue for assistance, but so far, I've spent over an hour on hold. I've spoken with two different supervisors, and they both say that they are powerless to help me and that I will have to wait. They have blocked and placed holds on my money without providing an explanation. I am grateful to CON,.>\>?:"=-STRD.CO.M that was able to get my money back. You can try them today if you are having any issues with your money

They are horrible. They give different answers to questions depending on who picks up the call. I had one returned check I didn't know about so they blocked my account without explanation with why and what the resolution is. So now my retirement IRSs are hostage. I can't even take my own Money out ( liquidate). WTF. I wrote a check that bounced by accident and did not use those funds. I am guessing that is what it is since no one has officially reached out to me by usps or emails what, why, when, and how. It has been 10 days now and I still have my ACC blocked.

They lock my account and I can't withdraw I try to call they dropped the ball every time. I still haven't been helped at all even though i've been calling for over 2days until I get help from a web LÊGÃŁRĘČØV.CÖM and get all my money back

They are inexperienced, they are incompetent, and they make it almost impossible to get your money out of your account. You have to jump through days of hoops to get any money out. If I could give them a negative number I would

My advice to anyone that has to call these people to make a transaction on your portfolio is to get your favorite beverage, and pop corn if you like, and put in a movie, because while your waiting for them, you may be able to watch it in it`s entirety!

They are the most incompetent organization that I have ever dealt with. It has required 17 phone calls so far to get them to help me and theythey dropped the ball every time. I still haven't been helped at all even though i've been calling for over two months and have spent over twenty one hours on the phone. The people that they hire are completely incompetent and seem to not care at all. I advise everyone that I care about to never have anything to do with Merrill Edge.

Seems like I need their permission to withdraw my own money. The account rep I dealt with was a complete idiot. Not helpful, just quoting company policies.

Opened an account on line coiuld not fund it due to thier cumbersome and rediculous process. Contacted thier customer service team and none of those people will tell you the same thing. They give you lip service all day and accomplish nothing. Transferred some small assets to the account to see what benefits they might have I became so frustrated with the platform and the customer service I had to transfer everything out. They hit me with a $50 fee for transferring assets out. The most money grabing low rate people I have dealt with in 10 years of trading. This is the WORST people you could get involved with. Keep in mind Merrill is a Bank of America company and Bank of America operates the same way. STAY AWAY, FAR AWAY!

I just opened a new brokerage account. I can't even link an external bank account. The page says:

"Site no longs supports"

What the hell does that mean? Can they even come up with a grammarly correct sentence?

When I tried to fill out the online pdf form to link my bank, I can't even put in my account number. It says "The input information is invalid".

This firm should be put out of business instead of wasting people's time.

The absolute worst company I've ever dealt with. Poor service, they lie to their own people and when I tried to leave them, for a better company they delayed transferring the bonds for more than 6 weeks.
Steer clear of Merrill Lynch as they are habitual liars and incompetent on top of that.

After a year of owning an investment account with Merrill and constantly calling customer service just to be let down again, I am finally calling it quits and leaving them. I opened an account around this time last year and still have not been able to place a trade. Every time I call them they say "You should be able to place trades, this is an issue from up top but I will let them know and it will be fixed soon". Heard that at least 10 times now. One of them even said she'll call back when it goes through - never heard from her.

No matter what transaction I try to do, within the app, outside of app, website etc. NOTHING BUT HEADACHES! Nothing ever goes smoothly! So frustrating! For years...this is. I will be moving our funds out to another bank.

Getting your money from Merril is like pulling teeth, do not bank here. They are unfamiliar with state laws and employees seem to think they don't work for you. I suggest Schwab.

MerrillEdge was happy to take my money of over $100,000 which made me a premier customer but they do everything in their power to waste your time and not allow self managed accounts to make money. They basically take your money and treat you like crap and you are locked in with no chance to speak with a person of authority to complain and get resolution. If anyone is interested in doing a class action lawsuit against Merrill Edge. Sign me up Please.

My mother sadly enough past away June third 2022. I had to spend 9 months and at least 50 phone calls to get the money my mother (a retired school cafeteria worker for 25 years and my father a factory worker for 41 years). After having our lawyers legal aid fill out the mountains of their paper work and my countless calls to their life services department (what a joke) it was never enough. Either my paperwork was wrong or one of my sisters paperwork was wrong or some other off the wall thing was wrong. Hard to believe since the legal aid filled all of the copies out exactly the same. I had to fax numerals piles of nonsensical documents and then I was required to call them 48 hours after the fax was sent to see if they received it. Several of there employees told me on numerous occasions that if they were overloaded with faxes they would just throw them away which is by the way illegal. I could go on forever about this but we did finally get our money. Oddly enough after receiving the bulk of our money we all received a check for $4.33 and another one for 1 cent. In my opinion a person even thinking about using them for anything would be asking for a long road to no wear.