Memorial Hermann

My husband has had three surgeries at the Woodlands Texas facility. Because we are self-pay, they demand payment up front. In all three instances, he took a cashier's check. For the last surgery, he gave them a cashier's check for $15,000. After the dust settled, it was determined he was due a refund of approximately $5,000. The surgery was in July, 2024. Today is Oct. 11,2024, and still no refund. After yet making another call, he was told that checks are cut on the first of every month, with a 30 day hold. When he asked to speak to a supervisor, he was told that was not possible; as they could only call him back. Apparently, the people that handle the refunds don't even accept calls. He was told that customer service reps can't even call them. They can only be contacted by e-mail. This is frustrating and ridiculous. We held up our end of the bargain, please hold up yours. We are not wealthy people. $5,000 is a substantial amount of money to us.

My experience with this Memorial Hermann Hospital is that, when they can - and when they have to, to protect their money and reputations - they will lie, cheat and cripple a patient, as they did me.
Perhaps all you need to know is that they are a hospital, and they employ more lawyers than doctors.
Dr. Michael Greaser: he butchered my feet, immediately sent me to his team of highly compensated lawyers, and would never see me again, knowing that he had crippled me.
David Callender, CEO of Memorial Hermann: I asked him, I begged him, I pleaded with him for his assistance and compassion. He literally was never respond with one word to my Federal Express letters, e-mails or voice mails. In my opinion, he is a Crime Boss and should be put in jail.
I paid these people lots of money for the competency, compassion and humanity that the Hippocratic Oath requires they swear to honor and uphold. Yet, full well knowing how much damage that they had done to me, they were happy to treat me as though I was roadkill on the side of Interstate 10.
I would like to close by saying that there are tons of honorable hospitals and doctors in Houston and Texas. I swear to you that when Dr. Michael Greaser and Memorial Hermann Hospital and their criminal CEO, David Callender, severely injured me, they treated me in a manner that is felonious, godawful and inhumane. And I'd like you to ask yourself why, if they injure you, they would treat you any differently than they treated me, a man that never did anything to them except as them for medical help and pay them lots of money.
Not in a vengeful way, but not wanting you to be put through the six kinds of hell that Michael Greaser and Memorial Hermann Hospital put me through, I want to ask you to find another doctor and Hospital than Greaser and Memorial Hermann.
Thank you for reading my review. Tom Boone.

Valery calls me to schedule a CT scan after my doctor send a request. She required I provide all my personal information in order to schedule. She said it is the same information I will have to provide on new patient forms when I get in the office on the date of visit "to save me time." When does doing it twice save time?! She told me I had to fast 4 hours before, which I have never heard of or had to do in over 20 years of getting CTs regularly. I finally scheduled and went to the location for my CT scan. I asked the person at the front why I had to fast, explaining I never had to in my 20 years of getting them regularly. She said "We have always required it." I said, "No. I have been coming to this location for 10 years and never been told that, so don't sit here and tell me it has always been that way. I would know if I was told that before and not be here asking why!" She goes on to say "I am manager so I know everything," which is far from the truth. Next I am called to go to a triage and give them insurance information. They had me sign that I received privacy policy forms without giving me the forms. I told them I am not signing that you gave me what you did not give me. The lady rolled her eyes at me and said it was too much work to get it. I told her I would report her to the federal government and get lawyers involved if she wanted to play that game. Finally, she gets up and gets it rolling her eyes at me again. Next she puts a wrist band on me like I am at a hospital. Now remember this is a regular outpatient clinic so it is not normal to have to put on a wrist band with personal information on it. I am called by the tech to go in back and she tells me turn left, turn right etc when there is only one way. Have common sence, if the only way is right, I know to turn right. You think I am going to run into the wall expecting it not to be there?! I am not stupid and most patient probably feel the same as it is like an insult to your intelligence. Worst patient care, except UT Physicians! Stay Away unless you want to be disrespected and insulted! You will get plenty of that! I forgot to mention, the Katy location on Kingsland has two buildings. I asked Valery which of the buildings and she said she is at that location so when she said "Kingsland building" (I asked if it was the one closer to Provential or closer to Kingsland) I asked her if she ment the one closest to Kingsland and she argues they both are on kingsland. Yeah no Duh! They do have the same address but are between two roads. It turns out she was wrong and it is the one closer to provential as well as she does not work at the location. Idiot to not even know what building you work in!