MedtronicReviews 1

Mid. 2025 Medtronic began advertising a New product for users of their Diabetic Pumps. When available to order (Oct. 2025) I tried to order the new device, I was told to wait until December. They now consider this a "Pre-order" and not an actual order. When I then attempted to order in December as told to wait, it was explain I wasn't eligible to get the items because my pump would require a software update and they will not provide the update to pumps our of warranty. My pump was only out of warranty because they told me to wait and won't consider my original attempt to order and actual order. They are play semantics. Because my pump is out of warranty they only way to get the new products would be to spend thousand of dollars on a new pump. They will not consider a special circumstance and say there is "Nothing they can Do" I last spoke with a Kim T. Who's title is "Process Specialist", a supervisor at Medtronic on 2/26/2026 at approx. 10:45 am. The new product I am trying to get is called. The Instinct Sensor. It is advertised to work with the MiniMed 780G system which what I have. They simply will not update the software to make it work. In none of the advertising or information made publicly available does it indicate a software upgrade is needed, but i understand this is often common place. No where do they state this is only available to owners of 780G systems that are under warranty. (A little False advertising at a min False information & lack of Full disclosure). I find it a very disappointing they are not required to support a product just over 24 month old. As a Life saving medical device I would think there would be requirements that would govern this and require updates be provide as long as the product is a current product being sold by the company. I also find it sketchy that they can see when pumps expire and can push things off like this and thus require a new purchase. I don't think this is done intestinally but I am not sure.