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I do not understand why a company like this takes an order, money and then cannot tell you any details about your order, like when it will be moved from their warehouse and, how long it takes for it to get to you. No proper information channel and very rude customer service agent on the phone.
Please stop all the fake comments about the company been good as its a sham and shame. It takes 14 days to return money taken in 10 seconds, cannot share needed information with the customer and then still impolite in delivering their mistakes.
I think that Media Markt overall is a great shop chain. I have had experiences with Media Markt in both Poland and Russia, and I can say that the experience and the service were quite nice. I just wish that there were more people in customer services because sometimes people have to wait in order to get help. Prices were normal and the product was in great shape. Also, they offer the possibility to return the device in two weeks if the device is having problems. The insurance was for two years and they even offered 10% off and a pendant as a gift.
