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MDG Reviews Summary
MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 7th among Electronics sites.
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My feelings on MDG are, neutral. Customer service reps were nice enough. The process is entirely to long and played out. The shipping process is a disaster. For the cost of shipping paid, shipping through my UPS account would have been cheaper and quicker.
Thanks for the review! We're sorry if the process left you with a negative experience. We'll use your feedback to make us better.
My tv never arrived and im paying for it and customer service is giving me the run around
Thanks for the feedback and we're sorry because of the delay. A message has been sent to the appropriate department and we'll personally see that you're satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352.
The product I ordered arrived a few days early, and that was a welcome surprise. The customer service reps are all very nice and efficient. I will buy from here again. The product itself is just as advertised and we are very happy with it. The price seemed a little expensive at first, but really isn't once I saw all of the accessories that came with it.
Wow, Kim! Thank you so much for taking the time to share a word about us. Your satisfaction means a lot to us. We hope to serve you for many years to come.
Thank you! We really appreciate your business and looking forward to serving you again.
I was pleased with the order process but my order was delayed after christmas
Thanks for the review and we're sorry if the shipping process left you with a negative experience. We'll use your feedback to make us better.
It takes several days between each step of the way. Submit order, wait days, said shipped, wait for tracking info, wait days again. Wait. Wait. Wait
Starts off by getting a phone call and then another phone call has to be made, after that another phone call must be made. After all those phone calls it says my purchase is still waiting to be shipped a week later. Hopefully the products I bought are good and that would make the experience better. I will say the people on all the phone calls were polite and did a good job.
Thanks for the review! We're sorry if the process left you with a negative experience. Being a financing company we must take precautions when lending to prospective customers as it's different than financing done in person. We've emailed you the shipping details and the tracking number so that you can track the order. We hope you'll enjoy your items and please let us know if we can help in the future.
Started with your company 3 weeks ago! Still not getting my merchandise for another week! I will be paying for 2 weeks for product I still ha t received
Thanks for the review! The delivery time frame is 3-10 business days and as per the tracking number the order will be delivered tomorrow. We've sent you an email with the shipping details and you just need to follow up with the CEVA to schedule the delivery. Let us know if there is anything else we can help you with.
I have did a computer on payments a few years ago, beside a broken screen, everything else was good. Appreciate the chance to get the opportunity to beagle to buy on payments!
My experience has been good good good good good good good good good good good good!
Thanks for the review, Donna! Sometimes items end up being broken during the transport but we're always more than happy to replace them with a new ones. Your satisfaction means a lot to us.
Don't hesitate to visit us again in the future.
Im very pleased so far with how the business relationship has started out.
Thank you for giving us a chance and the opportunity to grow! We're here for you anytime.
Thank you! Your recommendation means a lot to us. Let us know if we can help in the future.
Excellent easy payments no long process for getting items
Thank you so much! We're happy to hear that we hit the mark for you.
Very rude customer service. Do not know how to talk to people or give proper explanation. Accused my wife of trying to deceive me. Stating that she may had made the order without my knowledge. Very Disrespectful
Thank you for the review! We're sorry to hear that you're not satisfied with our services including the interaction with our agents; Please to understand that we're an online company and must take precautions when lending to prospective customers.
The TVs i ORDERED on the FIRST WEEK of DECEMBER are NOT DELIVERED YET... its ALREADY DEC. 26... YOUR SERVICE DEPT SUCK PLAIN AND SIMPLE... DEFINETELY NOT RECOMMENDING YOU TO ANYONE... SERIOUSLY!
Thank you for the review! The delivery time frame is 3-10 business days. As per your tracking number, the courier from CEVA logistics already tried to reach out to you but without success. We've sent you an email with shipping details and your tracking number so that you can track the purchase. You just need to schedule the delivery with CEVA; If you need assistance please give us a call at 1-800-906-0976 x 352.
My overall experience was pretty good despite the fact that it took entirely to long for my items to ship, But the wait was worth it. The items are authentic and they have wonderful customer service.
I have been waiting and waiting to get a tracking number and never have! My payment went through and cleared a few days ago. I called and spoke with someone today and they told me they see where it cleared that she was going to send me a link for tracking and still haven't received anything
Easy process. Great to have a company that's willing help people with not so great credit.
Made my holiday season. I've recommended many of my friends to your website
Happy New Year's
Thank you for giving us a chance to grow! We're happy to hear that you're satisfied. Your recommendation means a lot to us.
We're here for you anytime.
Fast and friendly easy to work with! Dana is awesome
Thank you for the review! Dana is a true asset and will be happy to hear that she helped to make your experience a positive one.
Please let us know if we can help in the future.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the review! Being a financing company we must take precautions when lending to prospective customers and we're sorry if the process was too long for you. Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment. For more information please visit https://secure.mdg.ca/content/?type=terms&.