On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MDG Reviews Summary
MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 7th among Electronics sites.
We monitor reviews for authenticity
I feel as our second purchase it was easier. Shipping is slow but the service is always good we have never had an issue.
It took me a bit to decide to order something, but I eventually did. I would get a few calls daily from MDG to get me to place an order. Once I finally placed it and made my first payment, uploading proof it drafted from my account, it took almost 6 days for it to show up on their end. I sent multiple emails to my "rep" regarding this, but never once got a response. I am still waiting for the item to get here, but it seems that they will do everything to get a hold of you when you are approved, and want you to buy something, but as soon as that happens, they cut off communication and go to the next person. We will see how their communication is when I need something else, but since my order was placed, no one has responded to me or tried to contact me.
Beginning complicated but smooth after specially re- ordering
Thank you Craig! We're so happy to hear that we were able to provide you with such a positive experience we strive to provide to all customers. Let us know if we can help in the future.
Takes forever for things to get moving. Shipping is slow and tracking makes no sense.
Thanks for the feedback and we're sorry if we didn't meet your expectations. It takes 3-10 business days to receive the order after you've completed all the steps online and we've received your 1st payment. As per the tracking number the order was delivered on 1/24/2020. We hope you'll love it. If you have any questions or concerns please give us a call at 1-800-906-0976 x 352.
I think the shipping cost is a bit higher than I've ever paid, I paid $249.00 and it took 8 day to git to me.
Thanks for the feedback and we're sorry if the process and shipping charges left you with a negative experience. Our customer-friendly shipping schedule is calculated on the actual weight of your shipment. For more information regarding Shipping & Handling Rates please refer to our total cost of ownership table: https://secure.mdg.com/PMTDisclosure.aspx
If there is anything we can help you with, please let us know. We would be happy to serve you again.
I was told my TV would be delivered on 1-24 and when I called on the 24th to see if they were still delivering it. I was told it was still in Chicago and they didn't know when it would be delivered but my account was charged for a payment.
All the people I spoke to were very helpful, and it was a really easy process to get my first purchase. So happy to have found MDG.
Thank you so much for choosing us! We work really hard to offer the best service and we're happy to hear that the process was easy for you. As a matter of fact, we're looking forward to serving you again.
It was quick nice services with very good follow ups from the customer care center, but the process was complicated coz of many steps and many calls to be conducted
Thanks so much for your feedback! We're sorry if the process left you with a negative experience. Being a finance company, please understand that we are taking huge risks by funding and potential customers.
We hope you'll enjoy your item and please let us know if there is anything else we can help you with.
Awesome service awesome stuff I dont want to write anymore I'm happy with everything
Thanks for the five-stars review, Ryan! We're delighted to hear that we hit the mark for you.
It's kind of hard to send a review on something I haven't received yet
It was a great and easy experience. I been a customer for abt 10 years and recommend it to anyone who gets approved to purchase through them. I plan on staying a customer for as long as I can.
Milo was my rep and his kindness, and informative patience made the difference with my decision to follow through with this process. MDG made a wise decision when they hired this guy.
Thank you so much for taking the time to share a word about us. Milo is a true asset and we're happy to hear that he helped to make your experience such a positive one. Enjoy your order and please visit us again soon.
Service was exactly what was described Came in a timely manner, and was exactly what was said it would be.
Thank you for taking the time to share your experience. We truly appreciate your business. Please let us know if we can help in any way in the future. We look forward to serving you again.
The whole experience was great, when my order didn't go through I talked to Nathan and he explained everything for me and helped me and his customer service is just amazing, got my order today and couldn't be more happy!
Customer service was excellent received item yesterday delivery was amazing. And product very pleased with
We are truly grateful to you for choosing us. None of our achievements would have been possible without you and your support.
Everything arrived in great condition and in a little less than two weeks! Would definitely recommend!
Excellent experience! Super easy to get the product I needed for my new home!
Thank you, Kit! We put customer experience and satisfaction as our priority, and your comment reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
So far you guys are the best for all company's ho do the same work you do
Thank you so much! Hearing that you had an amazing experience is the best thing we could hope for. Let us know if we can help you in the future.
Lots of mixed reviews. Now, whar I am wondering about is the quality of your items after lets say a year or two after? Prices are high enough. I am hoping for feedbacks so I can make a decision. To buy? Or not to buy...?!
Hi, Jeremy, any large company is going to have mixed reviews, we take both the negative and positive very seriously as they both help us learn where to improve as we are still growing. However, we do have almost 2K 5-star reviews, which is pretty good! MDG follows pricing set out by manufacturers as well as the market price of our competitors to ensure we stay competitive in the markets, and we also offer price matching so long as the product matches ours! You can give us a call at 1-800-906-0976 x 356 and we'll provide you with more information.
The application was rather lengthy, but after proving I exist, I was approved.
Thank you for giving us a shot, and even more for leaving us this review and sharing a word about us. Your satisfaction means a lot to us. We will strive to deliver great experiences consistently, please let us know what we can do for you in the future.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience. It’s only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service we provide to our customers. We would like to apologize for the experiences you detailed in your review, including interactions with staff members as it’s not consistent with our standard of care. We've located the account and the order is invoiced. As per your tracking number, it should be delivered tomorrow, Tuesday 01/28/2020. We hope you'll enjoy your new laptop. If there is anything else we can help you with, please give us a call at 1-800-906-0976 x 352.