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MBCOkinawa.net

2.0

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MBCOkinawa.net Reviews Summary

MBC provides high-speed internet and cable TV services to U.S. Military Members and families living on bases in Okinawa, Japan.

This summary is generated by AI, based on text from customer reviews

Japan
2 reviews
0 helpful votes
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Laughable
January 16, 2016

The cable boxes come with a large attenuator attached to the back. This is too heavy for the flimsy metal it's attached to and has no angle for strain relief. So you end up with a damaged box and an insane repair charge when you turn it in. They also drop popular channels from service but still charge the same price.

Customer service/repair. The front desk folks seem bitter... almost like I was interrupting their life by asking for assistance or setting up an account. The repair guys are hit and miss. Had 1 great technician and 2 imbeciles during my 3 service calls.

Internet service... Before switching to the fiber I dealt with constant service drops, no connectivity from all but 1 port and regular speeds of 1.5-2 Mbps (when I was paying for 20 Mbps) Now I pay $6 more but have 1Gig service from another company.

Date of experience: January 15, 2016