MaxSold

We needed to get rid of things left at my mother-in-laws house after she moved and a friend referred me to MaxSold. I was daunted by what felt like an impossible job. I was pleased every step of the way, made money from the sale and it was easy. The staff are responsive and helpful. They are interested in generating value and they know what will sell and how to market things. They took care of everything beginning to end, and it was exciting to watch the auction unfold day by day. I would have been happy to break even, and was surprised to make a pretty substantial profit. It was well worth the money. Thank you MaxSold team!

We used the services for a Seller Controlled sale and it was an easy process. As compared to garage sales that we have had in the past, we didn't have to barter over price and the marketing methods of MaxSold ensured that our sales was seen by a great deal of interested buyers. The last 1/2 of the auction was very exciting. The pickup process was very effective and all of our customers were pleasant and cognizant of the COVID rules. The service was painless and I will definitely be using MaxSold again.

Samantha,

I would recommend & endorse your company wholeheartedly except for a couple of things which I'll get to later.
With some of the things you said & especially didn't say in our email correspondence,
I became skeptical & leery about your operation of the auction process.

Your staff was excellent!
They were friendly, polite, professional, knowledgeable, well informed and thorough.
Both at the front end & back.
I had no problem with them whatsoever.

Where I had the problem was with your auction process!
I was totally disenchanted with it.
It was almost as if you were working for the bidders/buyers & not the sellers who are paying your bills!
It seemed like I had no say in the process at all!
And that's not how it should be!

1 - There is absolutely no reason or any excuse that you can come up with to justify a starting bid of one dollar ($1.00) on all items/lots!
Especially the big ticket items!
This is 2020 not 1920!
People will wait to the last minute to try & steal an item for your one dollar ($1.00) staring bid.
You're doing a disservice to your company & especially a disservice to the sellers!
I was insulted!

If I go to a live auction, each item has their own starting bid, depending on size, category & potential value.
You can take any lot you guys put together, if you use pennies on the dollar as your cost,
You can come up with a bottom line value of around ten dollars ($10.00) +/-.
Kitchen cupboards with 200 - 300 items, as an example, big ticket items, etc. would fetch that easily.
A staring bid of $10 will not break the bank for the bidders/buyers and will appease the sellers!
Starting bid should be up to the sellers discretion!
If they want to start at $5.00 or $20.00 or whatever, that should be a choice between both parties with the sellers having the last say!
And your company makes more money this way.
You need to give the sellers more say in this area!
We know we won't get top dollar, but we'd like to come out with something that isn't insulting!

2 - Fact: The penny was decommissioned/phased out in 2013. Why are you letting your bidders bid in penny ($. 01) increments?
It doesn't make sense?
I found that insulting!
It's a disservice to your company & especially a disservice to the sellers!
Bids should be in one dollar increments ($1.00) until you reach the end of your first phase or however you work it.
After all, we'd like to make a little money but not that little!
That just baffled me!

3 - You need to put in a fail safe price for items to protect the sellers.
To have a dining room table & six chairs sell for $6.00 or two bedroom sets sell for under $20.00 to one buyer or a $1,000.00 reclining chair sell for $8.00 is ridiculous!
I could have sold them myself & gotten a couple hundred dollars for each one.
If you had a higher starting bid it wouldn't be as much of a blow but at one dollar ($1.00), it's an insult!
I had no recourse in taking it off the sale.
One of the bedroom suites was my Mother's and if there was a fail safe price I would have been able to take it off the sale & keep it instead of it selling for under $20.00!
If I had a fail safe price in place, where the total bid price didn't reach my price, ie: $75.00 for each set, I should be given an option of taking it back.
If the price where the total bid price did reach my price, ie: $75.00 + for each set, I would forego the option and the pieces would sell to the highest bidder.
That choice should be mine.
There might be some items with sentimental value that I would want to take back if a reasonable price was not attained!

4 – Because people where bidding at the last minute for your minimum one dollar ($1.00) bid a number of big ticket items were gone. That is totally unfair to the seller.
Not to mention insulting!
When items are placed on my front grass and taken pictures of, to sell on Kijiji for probably 50 – 100 times their purchase price on the same day, you're not doing the sellers any favours at all!
It gives one the impression that your company could be receiving some sort of kick backs from buyers for keeping prices low?
If I wanted to give items away, I wouldn't have hired you guys!

You need to revamp your auction process & make it more seller friendly!
It benefits your company & the people who hire you.
If you were to change & revamp your process to incorporate the above suggestions, I would fully endorse your company.
The way things are now, my skepticism & gut feeling were warranted and spot on!
If someone were to ask me about MaxSold, I would tell them to be careful and explain all of your shortcomings.

Because of my health situation and time constraints, I couldn't shop around like I normally do.
Otherwise I probably would have gone & used someone else!

As a Clearing house:
I was happy that you were able to move most of my items out.

As a Auction house:
The Sellers have to be involved more.
You need to revamp your process, as per above.
You need to make sure the Sellers get Fair Value for their products.
I wasn't too thrilled that you took almost 50% of the take.
I was totally disappointed with your process and the fact that you practically gave away most of my items for next to nothing!

So as you can see, I was disappointed & insulted with your auction process.

GM

I use this company because a friend recommended them I couldn't have been more exact or precise my explanation what was not to be touched or Taken has proceeded to empty my state things kept going missing and then they brought ins for other people who pick through everything and took everything and then did not admit to stealing it when I have to say hey bring my stuff back or compensate for me they had the nerve to say we didn't touch it we didn't take it and I kept on getting the run-around I was told I would get a phone call back and never received any of these people are C's if you use them in a stupid enough to make sure you stay in your house while they go through it and empty it or stuff will go missing

I've been having so much fun treasure hunting over the last few years with Maxsold! I love the concept of having auctions run straight from sellers homes so that locations vary. Some are very close by and others make for a fun day trip! I've found all kinds of neat finds. Some for myself, some as gifts for others and some to resell so I can find more treasures! I think the concept that Maxsold has developed is brilliant and I appreciate how organized most of the sales and pickups are.