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Bought a charger in March from them because they advertised a 1-year replacement warranty on the magsafe 2 charger. It was shipped to me in a reasonable time. However, 3 weeks later the charger failed and I contacted them for a replacement. They provided a shipping label to initiate the return + exchange. I sent it back to them and it was received on April 8. I have yet to receive my replacement charger despite numerous emails back and forth with their self advertised 'world class customer service'. They have on 3 occasions told me they will be shipping it "in the next few business days", but never have. Don't buy from them, it's a scam.
Like all the others here (class-action suit, anyone?) I ordered it, payment process immediately, they send a very official looking USPS tracking email - that only tells you that they've notified USPS that "it's coming." It's been 7 days since I ordered it and it doesn't look like it's even on the way.
I called - was put on hold for more than half hour - only to be told I can maybe expect it sometime late next week. (dog barking in the background). SCAM company. I'm going to research who I can report them to. This is unacceptable.
Originally ordered a replacement charger for my MacBook Air on April 10... recieved it 5 days later and it was the wrong one. I was sent a charger for a MacBook Pro. When I called and requested to return this I was told that I had to send back the original charger, so they could make sure they got it back before I was sent a new one. I did so and waited another 3 weeks before I finally recieved the correct charger. I placed call after call and was either on hold forever or the line would either be dead since or I would finally dial 0 for operator and get some recording for "Everyday Wristbands". I even called today and was on hold for 20 minutes before it went to dead silence again. I want to return this piece of junk charger and get a refund. It has been over 30 days that I have been trying time and time again to get through and get nowhere. I would never recommend this company to anyone. Poor business practices and little to no customer service. I don't even want to give it 1 star... worst place ever!
Since I have been promised I would get this since last week I called to cancel the order. Each time I call I speak to the same woman Niki. I asked for a manager and she said there was none. She also said she could not cancel my order or refund me! The tracking number I was emailed does not pull anything up on the USPS website and they said it was a false number. I have reported this site to officials, my credit card company, the BBB and a fraud site. I reported it to the Stafford Texas police department (where they claim to be located at) and they said there is no company by that name. They stole my money for a product I will never receive and they will not refund me! I also kept calling multiple times and she would immediately hang up on me.
No product, no one answers their phone, no refund.
Similarly to many others, I'm still waiting for my charger to begin shipping 11 days after paying for it. When I called customer service, I was put on hold for a long time and then the "please hold" automated message went silent, save for quiet noises, as though someone took the phone off the receiver and just left it off until I hung up. I'm going to be doing a chargeback if I don't get word of this damn thing tomorrow.
Worst customer service i have ever been involved with. Bought a laptop charger which lasted 2 weeks. Returned it at my own expense. I have had to call them several times and most times they never answer. They have not even attempted to send me another charger. I will never use these people again.
I ordered from MaxChargers because their website says "Fast shipping Daily" and I needed the charger immediately. Order confirmation received at 6:30pm on Thursday, April 28. According to USPS tracking the package was received at USPS at 7:24pm on May 10. It arrived at my house 2 days later. That is TWO WEEKS between order placed and delivery. Obviously not a USPS delay. While I waited I ordered a replacement cable from Amazon and had it in hand and working the day before I got my MaxChargers order. Not good business practices. Will not use again.
Seriously, They need to go out of business pronto. Ordered a charger and even though I did indeed receive the charger it did not work from the time I got it. Sent the charger back to the HQ an they received and I was supposed to be refunded and never was. $30.00 lost.
DO NOT BUY FROM THEM!
Ordered on Friday 5/6/16 with expedited 2-3 day shipping. Expected to get the item either Wednesday or Thursday of the next week. Didn't get an email update until Tuesday 5/10/16 stating that it was finally being shipped via priority mail. Checked the tracking number and it stated an expext ship date of Saturday 5/14/16 which got me worried and upset since I paid extra for the expedited shipping. And now Friday 5/13/16 the tracking number isn't working anymore. Called customer service but seem to be hung up on every time. I'm gonna wait til Saturday 5/14/16 and see if I get it. If not then, I'm gonna be opening up a fraud case with my credit card company. This deal seems too good to be true and I guess it might be. Stay away especially if you need a charger soon.
***EDIT: Received charger on Saturday 5/14/16. Which is a couple days past what I expected since I had paid for expedited shipping (2-3 days). Charger works ok. I can hear a buzzing sound through my headphones when I'm charging. So I suspect it could be just poor craftsmanship of the charger it self. I guess that's what is to be expected since this is 1/3 the price of the real deal. Overall, I'd say stay away from ordering from this site if you need a replacement right away and you don't want to deal with poor costumer service. Also if you don't like having that audible buzzing sound when charging then I'd advise you to go a different route as well.
Unlike a lot of people here, I had a pretty good experience with their customer service.
This is one of horrible company I have ever shopped. I'm still waiting for my charger ordered on 05/04/16 on expedite two to three business days. But till today 05/12/16 still waiting...
The horrible part is, cutover service they don'e answer the phone. That's unprofessional.
I give this company negative rating.
I ordered a charger which they claim got stuck in Texas for 2 weeks "due to weather". I moved and changed my shipping address and the idiots emailed me about an incorrect zip code where they made put O(letter) instead of 0(zero) in my zip code. In the email thread they accidentally emailed another disatisfied customer who claimed they never gave him his money back for a product he did not receive! SCAM!
The best product pricing and shipping service I experienced.
I certainly would buy from this dealer again.
I love the charger I got from this site. Must try!
Well at first I thought I was scammed but somehow they were able to resolve my issue. Granted me free charger unit because I received their item defective and that they have replied late but overall I was satisfied because they are true to their customers and how they apologize.
Paid for 2-3 day shipping. Day 4 and I called the customer service phone number. Got hung up on 3x. Finally got a hold of someone who sounded like they were driving in their car with the windows down. Made excuses for it not arriving on time, no apology. STILL no charger. Worst customer service I've ever had.
I ordered my charger on the 26th of April and Got shipping info on the 28th. I felt like i was scammed after only receiving one shipping update, and it is true that there isn't a way to contact them, but I received a delivery status text today on may 5th and now i have it and it works awesome... keep calm and wait a few days...
Ordered a charger with expedited shipping that never came! No one returned my emails and no one picked up the phone ever! Do not buy anything from this company.
Picture shows a genuine Macbook charger but they sent me a cheap generic one that didn't even work. Called them and no one even answered. I would stay away and if I don't get a call back soon, I will open a BBB case