MaxChargers

Company offers a 1 year warranty with the purchase of a charger, however upon calling customer service and barely being able to here rep. Alexandra (due to the audible loud, echoing conversation of other customer service reps within the vicinity) I was told the company will only pay for return shipping if a problem arises within 30 days of the purchase. In my case, I purchased the charger 4 months ago, therefore I was told I am responsible for covering the shipping fees to send the faulty charger back to the company BEFORE they will send out a replacement to me. I find this to be a major flaw in the company's customer service process, especially given the fact that the charger is faulty. I strongly feel that the company should cover the cost of any shipping fees that arise for returning a faulty charger and also mailing out a replacement charger. Moving forward, I will be spending the extra money to buy a quality charger from a reputable company, which rules out MaxChargers as an option.

If I could give Max Chargers a 0 rating, I would. I purchased an Apple laptop charger from them and it took 2 weeks to receive it after paying for 2 day shipping. I called to ask for a refund for the extra shippingand was on hold for more than 20 montes even though it says, someone will be on the line in 2 minutes. After holding, the line hung up on me. I found an email and requested to be refunded for the extra shipping and never received it. To add, I've only had the charger for 2 months now and it's not working. It's awful! Will never buy from them again. Never!

I ordered a charger for my mac book pro. It was way cheaper than the original, but that's the only thing it had going for it. It buzzed every time I plugged it in and would get SUPER HOT. I was scared it might start a fire, so I returned it. Super sketchy, never even got an email that they received my return, or that they would provide my money back. After i called several times, they guaranteed that they would return my money and provide an email. Seriously... after the 5th time calling, they finally transferred me to a manager. Long story short, I was verbally promised a return of the full amount $33 and only received a return of $24. I decided to stop calling, because I have a life and $9 at this point is really not worth the headache it would be to talk to customer service again. They don't know what they're doing. They will most likely be out of business very soon, and their product sucks. DO NOT PURCHASE THEIR BS PRODUCTS. I've never dealt with a company this complicated. MAXCHARGERS SUCKS BIG PEEN... also who has their waiting time ALWAYS be 2 minutes...?! No matter how long I stayed on the line, it would ALWAYS be 2 minutes. AGAIN MAX CHARGERS IS AWFULLLLLL

I would give 0 stars if that was an option. They sent me a charger for my laptop two weeks after I bought it. And it was faulty, never worked. So after a month of contacting them, they sent me an RMA label to return it. I did. After three months I still don't have a charger or the refund I have requested. THIS HAPPENS TO OTHER PEOPLE, IT IS A SCAM! Don't do it. I filed a complaint with BBB but they are unaccredited. One of my biggest mistakes. Just spend the extra money and don't deal with this company. This company should be shut down.

1- slow shipping:
Ordered a charger, the next day I received a tracking number. A week later as the package had not moved at all according to the tracking number, I sent them an email. ( no answer). The package started moving then.

2- broken item:
The item I received was not working at all.
3- contacting them is hard
I called tech support and after a lot of patience ( "the next available agent is 7 mins away" blah blah blah for 45 min) reached someone
4- The only normal part:
They sent me a packing slip fr me to return the item and told me I would get re fund
5- they disappeared when the refund time came:
After I made sure they got the package, I emailed, called, emailed without any response. I emailed then through paypal ( no answer from max charger either) and finally got my refund thanks to a paypal claim.

Ordered a charger because I needed one really fast for a trip. It can in 2 days as advertised and all seemed to worked fine. About a month later the charger started over heating and making a loud buzzing noise so I called to return it. First off, their claim that they pay for return shipping within 90 days is false. It may say that on the website that they do but it is only if it is within 30 days. Apparently. Was arguing with the lady on the phone, over the sound of a crying baby and another people laughing and talking on the phone, and barely got anywhere. Finally she said they would give me a full refund and REFUND me for return shipping. This is way too much of a hassle and not worth your time. Pay more for an actual charger somewhere reputable. This business doesn't respond to any complaints and only is looking for one time business from customers they suck it. Possibly the funniest part of my conversation with the lady on the phone was her directing me to the place on the website where it stated their return policy. She told me to look under the 24hourschargers logo... I told her I was calling her about max chargers and she said she must have pulled up the wrong website... These two business are terrible. Check out both BBB reviews if all of these bad review has not convinced you.

http://www.bbb.org/houston/business-reviews/home-electronics/max-chargers-in-stafford-tx-*******

http://www.bbb.org/houston/business-reviews/cell-phone-and-tablet-equipment-supplies-and-repair/24hourchargers-in-sugar-land-tx-*******

MaxChargers and 24hourchargers are the same company. Notice the positive reviews are written in broken english, yet the ones complaining are real live people who were scammed. The chargers are knockoffs. We all know that, but we want cheap chargers. Problem is when they break, the company will lie, delay, and then lie about actually replacing the product. You'll buy a knockoff charger. It will last a while. But when it fails while still under warranty, you are SOL.