The Mauve DesertReviews 39

I ordered a dress and I wasn't happy with the fit. It was too sheer for work. It would not have been an issue but they gave me a hard time trying to return the item. I was happy to pay the return shipping because that is what the site said. They repeatedly asked me to send pictures of measurement and the fit. I had already gotten it ready to ship and did not want the item. There was no reason to take the time to try it on to take pictures. I just wanted to return it. It took 8 emails for them to let me return it. It was a huge hassle.

Warning: Do not order from this company! The quality is cheap, items are not as described and they do NOT stand by their return policy!

I ordered a dress which looked good and sturdy in the picture, but when it came it was such cheap quality. Loose threads everywhere and the material was so thin it was see-through. When I emailed them about returning it they asked for a picture, so I sent one. They responded by saying they "didn't see anything wrong with the dress," so I could either pay a very high transportation cost to return it or just give it to a friend because that is also a "good solution." Very frustrated. Don't shop here.

Looking at the other reviews, it seems that this company does the same thing over and over. I ordered a dress and some pants. The dress was 100% polyester, but listed on the website as 100% cotton, did not match the size chart, and the colors were totally different. Same thing with the pants. Of course they would not let me return (which should be illegal) and offered me a small refund ($10 when I paid over $60) that I have yet to receive. DO NOT BUY ANYTHING FROM THIS COMPANY!

DO NOT SHOP HERE!

I saw an awesome Instagram ad and on a whim ordered four dresses and a shirt.

None of them fit properly and they are all extremely cheap and just basically awful.

They won't authorize a return! I've been fighting with them over email for five days now demanding return instructions and a full refund and they won't even approve a refund!

They spent four days wanting me to measure the items and prove to them the size guides are wrong and now they are asking me for photos.

I have filed a complaint with the better business bureau and tomorrow I will be disputing the charge with my credit card company.

I ordered two dresses from them. I looked at their return policy ahead of time-it tells you to contact them within fifteen days, which I did the DAY I ordered. They take a solid 24 hours to reply to each email. They told me I should just gift the dresses to a friend, but so far they haven't given me any information as to how to return... they don't want to. Neither dress had tags and the one dress had the size tag cut off as if someone previously owned it before and cut the tag off. They asked for pictures... I gave them everything they needed but they REFUSE to help remedy the situation. TAKE YOUR MONEY ELSEWHERE. I don't even want to rate them one star, they don't deserve it.

I bought the VNECK LONG SLEEVES BELTED MAXI DRESS IN RUST and the sleeves are extremely large. Im usually a large but this thing fit like a tarp. The day that I received the dress I immediately contacted them and told them it was too big and I wanted to return it and get a refund. This is the message I received:
*******@mauvedesert.com <*******@mauvedesert.com>
Wed, Sep 9,1:12 AM (1 day ago)

To me

We are sorry to hear that. Did you measure the size when you purchased it? Each product has its size guide under the product details, you can refer to the size chart then tell us the difference after you have measured the item you received, and send us some pics of your measurement. Once we hear from you, we will give you a satisfied solution.

Looking forward to hearing from you.

Jacqueline

Then I responded with I'm not interested in anything other than returning it and then this is the respond I got:
*******@mauvedesert.com <*******@mauvedesert.com>
1:46 AM (12 hours ago)

To me

Dear customer,

We are sorry to hear that the size didn't fit you well.
But we need to check the problem with the items then we could find out a satisfactory solution with this case.
So would you please measure the items by referring to the parameter in our size guide and send us the real measurements with some photos?
Hope for your understanding and waiting for your reply.

Best wishes,
Eva

I then wrote comments on their fb page and they deleted them and now I cant send them private messages via fb messenger either.

Don't buy from this company! There is NO return policy. Their dresses photograph better than what they look like in person. The dress I ordered is made out of polyester and looks cheap. When I tried to return it, the company informed me I would have to ship it to China which would "be too expensive for me and to keep the dress." When I refused to accept they wouldn't refund my money, they begin bartering with me on how much they would give me for the return ($4). They market themselves as "professional and trustworthy" and say they're located in the United States. None of this is true. I spoke with multiple "customer service representatives through email and all of them corresponded in broken English. They're falsely advertising themselves. Don't waste your time or your dollars on their trash.

Completely frustrated with this company! I ordered two dresses drawn in by the beautiful photos. But when I received the dresses they were poorly made and felt so cheap. There were somethings in the descriptions on the website about the dresses that were not true. Like not fully lined or no pockets when it said it did. Stay away, they are not keeping to their return police. I haven't been able to return my dresses and they just offered $8 and to keep the dresses.

I ordered a dress from here after carefully reading the return policy. ( I do this whenever online shopping). The dress came and I hated it. Of course that is Something that happens when online shopping. The website says to reach out to them to do a return. Which I did. They then kept asking for pictures, explanations, etc. Ultimately they told me I could give it tina friend. They seriously refused to let me return it. I think they are trying to stall to get to the 15 days, so then they can say it's padtvthe return window. Buyer beware.

The dress I ordered from this company looks nothing like the dress pictured on their website. The material is a cheap polyester, stiff as a board and poorly constructed. There were several seams coming undone when I pulled the dress out of the package. They will not honor their return process. After sending pictures of the damaged dress their only response was for me to keep it and accept a $5.00 credit. It's clear they are prolonging the issue to allow for their two week window for returns to lapse. Do not order from this company and save yourself the headache of dealing with their joke of a customer service department.

I ordered 3 dresses; all three were billed as 100% cotton. 2 are clearly labeled 100% (cheap) polyester and the third has a cheap polyester lining which was not mentioned. I tried to return them and here I quote from their emails:

"From the photos you provided, we can't check what's wrong with the clothes." [included where shots of the 100% polyester tags!]

"We are sorry to hear that, but as our policy states, our customers are responsible for the returning shipping fee if they want to return/ exchange the item because the item they choose did'n meet their expectation.So maybe you will need to know about shipment fee to Nanjing city Jiangsu province in China."

[the package I received was sent from a California address, about which they responded] "We shipped from China, CA is just transfer station, the return shipping fee is very high, it will cost you about $35, so we suggest you take the $5 refund"

And for more background: "Would it be a considerable solution if we refund $5 to your payment account as compensation while you keep the items and send them to your friends or Charity as a gift? Normally fully refund require too much time (about 1 month shipment + 1 month accounting issue). We usually offer credits or partial refund as compensation which is way faster an easy."

I am currently working with PayPal to get my money back.

This company is fraudulent in every sense of the word. I ordered 4 items over $100 when they arrived they did not look at all like the pictures. They were cheaply made with cheap fabrics, the colors and patterns were all off, and the details were horribly amiss. For instance one dress had a front tie around the neck and the tie strands were so abnormally long they ended around my upper thigh. One shirt had ruffles on each shoulder that were obviously crooked and didn't match.
I contacted Mauve Desert to return the clothing and while they were quick to respond, using broken English they first asked me to take pictures of all of the items. I questioned this as it was a pain to take pictures and have NEVER been asked to do that before. They said we could not proceed with the return without the pictures so I obliged and sent them. The next email From Mauve Desert was that these products came from China and It was very expensive to ship to China, so would I consider donating the clothing to a friend. I replied No I wanted a full refund. The next email said, it was very expensive to ship to China, would I accept $5 as a refund and donate items to a friend. I have sent no less than 10 emails stating that I WANT A FULL REFUND all the replies have been the same offering me $5 several times, then they generously upped it to $7 several times. Yesterday I sent my final threatening email, I spent over $100 in clothing from their company and want a full refund or else I will report them and post everywhere that Mauve Desert is a fraudulent company. This was the reply this morning:
If you feel that $7 is less, how about $10?
We sincerely hope you can accept.
Hope for your understanding and waiting for your reply.
Evelyn

Unless you like spending money on cheap crap that you will never wear and cannot return, DON'T ORDER FROM MAUVE DESERT. This is a SCAM of a company and they should be shut down from doing business in the USA.

I ordered $344.80 worth of merchandise.
1. First red flag was that I was unable to find my order on their website.
2. Then they emailed stating that all but ONE item was unavailable for shipment. Did we want to wait or get refund. We asked for refund.
3. They emailed back stating that refund would post in 10-15 days. None came.
When I opened dispute with paypal, they provided paypal proof of the ONE item they delivered, so paypal closed the dispute in their favor!