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Mattress Next Day has a rating of 3.5 stars from 284 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mattress Next Day most frequently mention good quality, great service and quick delivery. Mattress Next Day ranks 4th among Mattress sites.
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I ordered a mattress which came as stated the following day however the mattress delivered was the wrong size. I tried ringing and emailing the company on several occasions without any response. When I finally got through to somone after trying for over a month they were not particularly helpful and told me it was my error and there was nothing that could be done about it. I tried to explain that I had been very careful when ordering and had another person with me at the time but apparently the computer does not lie! I was then told that because it was out of the 10 day returns period I could not even return the mattress, at my own cost, for a refund. When I said I could not get hold of anyone to speak to, I was cut off repeatedly and even got a message that said the office was closed when I rang in hours mid week. I was just told they are 'busy'. I asked what had happened to the forms I had submitted on the 'contact us' page and was told they had not been received. I complained about numerous aspects of the process / website but without getting anywhere so I was left with an address of somewhere to complain to and a mattress that could not be used.
Answer: Avoid mattress faulty after 10 months won't repair replace or refund
Answer: Next day delivery is next day from dispatch, same as it is with all companies - it does not specifically mean next day from when you order (though some companies try and keep to that, that's not what it means or what they're promising). It means "when it's put in the delivery van, you'll get it the next day". It's not deceptive.
Get big savings and find everything you need for a perfect night's sleep with MattressNextDay. FREE 24 hour delivery is also available on orders over? 150!

