Mattress FirmReviews 318

I went in Mattress Firm at Marinette WI store with a terrible back ache. I spoke with the sales gal Alicia May and told her all my medical conditions and my financial situation. She directed me to two different mattress's to try laying on. Second one I tried was the perfect mattress for me! She filled out financial application for me, within 5 minutes I was approved and I was able to get a delivery 2 days later. I so much appreciated having a sales gal that knew what she was doing, had a great personality and was so efficient. I would highly recommend this store and ask for Alicia.

I was looking for a mattress and metal box spring, I had stopped by 3 different stores already and really didn't find what I was looking for rather it was the mattress and box spring or the right price so i had just about given up for the day when I saw mattress firm, I in the store and Brandi greeted me with a smile and ask me can she help me with something, so I told her I was looking for a nice big firm mattress with the metal box spring and the price range that I wanted to spend, and to my surprise Brandi was able to get me exactly what I was looking for so at the end of the day I was happy and Brandi was happy and we both were happy.

We knew what we wanted, so ordering was easy. Except Craig didn't know what he was doing so it was excruciating waiting for him to make numerous phone calls asking for help, and logging in under another person's name. He ordered the correct bed bases, but wrote up the delivery ticket wrong, so they brought the right mattress but the wrong bases. So we had to wait another three days to have the right bases delivered. Also, he offered two pillows with purchase. When asked if they would be king size because we bought a king bed, he said absolutely. Guess what? They delivered queen pillows. Can't use them. When calling again about yet another mistake, he says they don't have king pillows in the store. If that is true, then why did he say we would get king pillows? The incompetence at this store is astronomical. Go to any of the other nearby stores if you buy from mattressfirm. Stay away from this one.

We ordered the headboard, footboard, and side rails online as they aren't sold in store. We received an email order confirmation, clearly stating they wold email when shipped and we'd have to be home to sign for delivery. We never received another email. About a week later, we had company. They asked if we knew we had boxes of furniture in front of our garage door. No, we didn't. It was the bed furniture. No calls, no emails, no knock on the door. They just drop it off in the street where it could have easily been stolen. Who knows how long it had been sitting outside. Total incompetence from this company.