Match

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Match Reviews Summary

Positive Highlights

  • The site has a large user base, which may increase chances of finding matches.
  • Some users have had positive experiences in the past, indicating the platform can work.
  • The site offers different membership tiers, allowing users to choose a plan.

Negative Highlights

  • Customer service is unresponsive, leaving users without help for account issues.
  • Accounts can be suspended or banned without explanation, even after payment.
  • Membership pricing can be deceptive, requiring costly upgrades to access basic features.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Mar 22, 2026

Match.com has not once but twice suspended my account without warning or explanation. The first time after appeal it was reinstated. They said they thought I was married and asked me to prove I'm not. The second time my membership appeared to be expired as I could login but not respond to any likes or emails. Since I have been a long term member in good standing it always renewed at the prior rate. I attempted to contact them to give a new credit card but there's no way to call and "customer service" does not respond. After no response I finally just purchased a new membership at $219 only to have my card charged and access denied. It's been 10 days of attempts to resolve only to be told my account has been permanently banned. No reason. No recourse. No one to appeal to or even be told why. What a scam! This used to be a great site but beware… you can be removed at any time. The sad part is the few men I was talking with received an email that they removed me for suspicious activity as I have received such email regarding others in the past.

Oct 5, 2025

I used Match.com years ago and thought it was decent. This time I tried the Bronze plan, made my profile public, even paid for boosts. I got a few likes and one message — but when I tried to open them, I found out I'd have to upgrade all the way to Platinum (an extra $50 a month) just to see who liked or messaged me. It feels like a classic bait-and-switch: they suckered me in to giving them a quality listing, attracting traffic & looking legit, then make me increase my payment by 500% to see all replies & the people who replied. And when I like or message others, I don't know if they can even see my likes or messages. Match has really turned into an exploitative, pay-to-see system.

Jan 9, 2026

I have been a customer on-and-off for around two years. I signed up again towards the end of 2025. At first everything was good. Then I would login and they would make you solve 10 impossible puzzles that are extremely difficult. If you can't solve all 10 puzzles in time, then you are locked out. Cust Svc clears it, and a few days later it comes up again. You spend more time with customer service then using the site. I can tell you as a software developer that the puzzle has nothing to do with security. It is a way to punish their customers. They have contempt for their customer. I suspect that this is because the FTC fined Match Group 14 million dollars. I am plan filing a complaint with the FTC in violation of their agreement with the FTC. If you have a real complaint, file a complaint with the FTC 2 years ago they would have 1,000 women to pick from. We have 1+ million people in the area where I live. Now, I am getting a little over 100 women. But, 80 of them are no longer members or don't login anymore. And, the 20 you can pick from, some have duplicates listings, so that leaves less then 20 women to pick from. Why would anyone spend more time trying to login then looking for a new women in your life. Customer Service is severely overloaded and often just gives you a response that does not fix the problem. After I signed up, my Email inbox became flooded with ads for their other horrible dating sites. When you unsubscribe, they just ignore you. You have to delete the Email to get it to stop. So, if you are crazy enough to sign-up, use a disposable Email. Once you cut them off expect them to retaliate with the unsolvable puzzle. The bottom line is that Match has contempt for it's customers, and they just want to take your money legally or illegally. Once they have your money the nightmare begins. You want to think a million times before considering any of the 25+ web sites that Match Groups owns. You want to think a million times before subjecting yourself to a horrible experienced where they are going to defraud you out of your money.

Reviews

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1.2
Reviews 1,221
5 Stars
3%
4 Stars
4%
3 Stars
4%
2 Stars
8%
1 Star
82%

Florida
1 review
8 helpful votes
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3 DAYS ON SITE ROMANCE SCAM VICTIM
September 23, 2015

The scam artist I met on this site after only three days, was a very negative experience he wanted $20,000 USD. But the worst is that Match.com could care less. He actually is entitle to more privacy than I am. And a refund is out of the question. I will never go back!

Date of experience: September 23, 2015
Alabama
1 review
7 helpful votes
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It pretends to be this holyer-than-thouu FREE dating website which persuades you to sign up and then will not let you do a damn thing without a payment... thats sum bull$#*! match.com $#*! you, $#*! you on a tuesday, in the neck!

Date of experience: September 22, 2015
New Jersey
1 review
5 helpful votes
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Service is a scam and waste of money.
September 21, 2015

Pitiful service. The quality of matches I would give a 1 out of 10. The response of the matches gets another 1 out of 10. Last, when your subscription ends it renews without permission or letting u know first. As far as refunds, good luck!

Date of experience: September 21, 2015
Virginia
1 review
7 helpful votes
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Horrible Dating Site. Awful Company. Rip-off!
September 18, 2015

I thought I was paying for a month, something I could afford, just to interact. My card was charged for half a year. I couldn't get my money back because they won't refund. "You accessed the site," they said. Sure, and they told me to do that so that I could retrieve my member number when I called for the refund. This is truly a scam and a rip-off. I had used the service in the past and had no success so I quit. My recent payment was because I thought it was a different match service. What a costly mistake. What jerks!

Date of experience: September 18, 2015
Pennsylvania
1 review
5 helpful votes
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Do NOT use this site!
September 18, 2015

Bunch of thieves... would not refund... customer service is horrible!

Date of experience: September 18, 2015
Texas
1 review
4 helpful votes
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Would rate zero stars if possible
September 18, 2015

A worthless website to begin with, but then they charge you for services you didn't authorize and refuse to grant refunds. Stay away!

Date of experience: September 18, 2015
Colorado
2 reviews
19 helpful votes
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Stinky and Slimy!
September 17, 2015

1. Full of fake profiles. Only 5% may be real.
2. Full of scammers wanting your information to steal from you.
3. Full of liars, deceivers, cheaters.
4. Full of "add ons" to get you to pay more, and more, and more!
5. Full of gold-diggers and cougars. Full of selfish women.
6. Full of misinformation, fraud, fakes, and scammers.
7. Poor service. No phone number to call about complaints.

Date of experience: September 17, 2015
Australia
1 review
8 helpful votes
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Scammer Central (including the Company)
September 15, 2015

Apart from being contacted by 85% of men who weren't even in the same state let alone country, I cancelled my subscription and requested to be removed from the data base (cancellation confirmation received) and 6 weeks later, I start getting matches to women (no offence, not my preference) Match.com decided to withdraw more money from my account AFTER I requested to be removed from their data base.
Don't give them your Credit CArd details. They will use them whenever they damn well please whether you authorise it or not.

Date of experience: September 15, 2015
Missouri
1 review
4 helpful votes
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This is the worst site.
September 15, 2015

This is the worst dating site I have ever been on. I have been on free dating sites and met better girls that I actually matched with. I signed up for a six month subscription, and tried to get a refund. I talked to some foreign manager douche bag, and he gave the whole disclaimer bull-$#*!. I think you should refund people some money if you provide a bad service and you can not help them, or better yet, you should go out of business like a so-called reputable company should. I have months left, and I am not going to waste my time to even go back on it. I just want my money back at this point, and would like match. Com to be taken off the internet for extortion.

Date of experience: September 15, 2015
GB
4 reviews
4 helpful votes
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Unusable website
September 14, 2015

As well as all the fakers and scammers, the website is practically unusable. Ads which cover the web page, slow upload, very poor search criteria, an insatiable desire to put you in touch only with people online at that moment, and hard to change that, the site is so unresponsive or will crash easily, unfriendly age band scale, people "chosen" for you nowhere near where you live. The women appear to be "non existent" liars and gold diggers, and the men are predatory liars. What more can you say. This is what this site attracts.

Date of experience: September 14, 2015
Georgia
1 review
9 helpful votes
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Satan's writes their contracts!
September 11, 2015

After 5 days into a 3 month subscription I realized the emails telling me people were interested were bogus. I tried to cancel based on this fraud... no luck. I disputed the charges with my credit card. Match.com blocked me. A month later I am told I have to pay the 3 months, but I can't use their service (not that I want to) because I am blocked per the contract I signed if I contest their charges. So now I have paid $71.97 for a 3 month service with a company that has blocked my for 60 days. Fraud and deception!

Date of experience: September 11, 2015
Washington
1 review
8 helpful votes
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Full of fake profiles and scam tactics
September 10, 2015

As a male, you'll find maybe 1% of the profiles are active female accounts. When I let my subscription end I started to get spammed with all sorts of likes, winks, and interests. None of these women existed or responded during my subscription period. When the subscription ended a few hours later it said I had multiple new messages waiting for me...

It's a scam tactic that goes hand and hand with it leaving inactive accounts up and in the search rotation/results.

Date of experience: September 10, 2015
Mexico
1 review
5 helpful votes
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Match abusive commercial behavior and non respect of the contract. I am a 60's year old male and Match sent me in a month about forty 20 to 40 year old young women from Brazil and other countries, sent me fake profiles that contact you and never respond, women who pretend to be in their 50's and actually are in their 60's, women who lie on their weight, a few pounds overweight means more like 20 to 40 lbs, photos that are from another era, etc.etc. I know women complain all the time about men´s behavior, but Ladies, if you are looking for a serious relationship, why start with lies? Match has got to be the worse dating site.

Date of experience: September 10, 2015
GB
1 review
8 helpful votes
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Not for young single women!
September 10, 2015

I am an attractive 25 year old woman, I am a gym freak and athletic. I decided to join Match because I thought there would be more serious men on there. My inbox was filled with messages from men age 40-60 and most of them for a hook up! Money is not a problem for middle aged married men looking for a side fling and it is scary how many of these types of men you have on here! Most of the attractive men were in their late 30s and either recently divorced or with kids. Found no decent guy under the age of 30! I received almost no message from any guy in my age group. I wish I knew this before I paid the subscription! Very disappointed!

Date of experience: September 10, 2015
Hawaii
1 review
4 helpful votes
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Mostly frauds
September 9, 2015

Almost all of the people contacting me use the same profile description with different photos. Complete frauds. The website has poor search functions and matches you with people who wouldn't drive within a thousand miles of you. Lame.

Date of experience: September 9, 2015
Ohio
1 review
7 helpful votes
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Worse dating service ever!
September 8, 2015

I agree with everyone on here. I signed up for 3 months and gave it a shot. Big scam... no dates... and decided to just let it run out. That part was my fault as I did t come here first to read the reviews. But alas! My subscription didn't run out because they decided I wanted 3 more month and charged my card $68 WITHOUT my permission and renewed it at twice the cost others are paying. Why am I surprised?! Understand this - when a company provides a reputable service they have no need to put unethical business practices in place... like forcing your renewal and stealing your money. I would bet half the profits this company makes is forced renewals combined with their policy that they will NOT EVER refund your money. EVER. They couldn't care less if you had a terrible experience. Or if you wanted to renew it. It's about stealing money and calling yourself a "business" - this company is about as unreputable as they come. POF has a lot of not-so-desirable people on it but at least it can be used for free and it appears all the people are real. Stay away from Match and thank me later!

Date of experience: September 8, 2015
Australia
1 review
4 helpful votes
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Not user friendly
September 8, 2015

Just joined but wish I hadn't. Difficult to get a good feel for how the site works without joining and paying quite hefty fees.

Once on it seems like it is full of scammers. Lots of messagea from other side of world/country.

There doesn't seem to be a way to restrict who can see your profile to, for instance, members from your home city.

Not easy to work out how to block, remove, delete.

Lousy site and waste of money so far.

Date of experience: September 8, 2015
GB
1 review
4 helpful votes
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Thinking of joining Match? Don't bother...
September 7, 2015

Match have just taken my money for another sic months and I only found out from a bank statement. I havent used the service for three months as it really is rubbish - few people respond as most are only browsing and dont have membership so are only voyeurs rather than members. The matches are pretty useless. I complained to them and they trotted out the 'we can't issue refunds' policy. They don't care about my customer experience. They don't warn you your subscription is about to renew, so watch out for this scam and cancel your subscription manually. Easier still, don't bother with Match, unless you enjoy wasting time and money.

Date of experience: September 7, 2015
Texas
3 reviews
9 helpful votes
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I joined Match.com because I had heard of some people finding true love through these dating websites. Well I am here to tell you it had been one continuous nightmare since I joined Match.com and i cancelled just a few weeks of being with them. I found that a big scam was going on. I would pick guys at random to email but after the third guy not psnning out I began to see similarites smongst all of these men which were all butxone had an accent, three were either working in Africa longterm or going to Africa to sign a big building contract and therefore would not be able to meet me until they returned. In all cases, the men wanted me ti snswer many of their mundane questions by text, not on the phone or in person. Three of the men told me they loved me and we talked about me visiting them out of state after few weeks when they were to return frkm Africa. I thought how odd it was that so many of these men were going to Africa or slready there working. It finally dawned on me to do background checks on these men. What I found out made me want to cry because I felt used, vulnerable, and down right naive. All of them had lied about either their real name, what state they were actually living in, if they really were widowers, or if they were still married. Some were using fake names. Needless to say Match.com does not screen who joins their dating site so they say they can not be held responsible. Yet Match.com will continue to tske your money for months after you have cancelled. I can not help but think that Match.com pays these foreign guys to string along unsuspecting females for as long as they can just to keep getting that monthly fee that they charge. Many people have had to close their credit cards just so Match.com doesnt keep charging a fee after you hsve cancelled services. Bottom line is this: Do not sign up with these dating sites. You do not know if the person you are talking to is actually who he or she says they are.

Date of experience: September 6, 2015
California
1 review
5 helpful votes
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A year later
September 5, 2015

After canceling about 14 months ago, they charged me $60. Found my amazing fiancé on EHarm. Go there.

Date of experience: September 5, 2015