Marks & SpencerReviews 96

Going to do a shop at Marks and spencers, I am very disappointed to find the dates on most fresh food including the bakery dept are short lived usually to be eaten within 2 days. I like to shop midweek for the weekend but unfortunately I am mostly not able to do this. I have completed this with most other supermarkets. This is very disappointing.

First the music is terrible (Violin) playing all the time. The music DOES NOT go with movie in anyway. B & C rated on that for sure, I had to fast forward in the beginning. Honestly thru it all, I have not seen who wrote this nonsense. They applied terrible music, with terrible writing to terrible acting. This honestly disgraced Princess Diane then helped. Not amused... This is NOTHING of Respect nor HISTORY of the ROYALS‍

I absolutely love M&S.
With vast selections from gifts to clothing to high quality foods they are fantastic.
I have shopped with them over many years and have yet to find something to complain about. Ordering is simple, items are high quality, delivery is fast and returns are easy to arrange if required.

Flowers delivered a day late (what's the point in picking a date if its going to be late!) The flowers weren't what I ordered... pink roses turned into white roses.
They won't let you leave a review that has anything to to with 'fulfilment or delivery' when that is surely the main points about a delivery. I ordered a product for delivery and the product was wrong and the delivery was wrong so how can I give feedback that doesn't mention these important issues.

Order 2 items online for next day delivery. One item was delayed and I had a refund for the delivery without requesting it. Plus an apolog.

Great customer and delivery service.

Do not order any item from Marks and Spencers, their no return policy for Rs 590 and below is pathetic, the policy is somewhere hidden in the returns section and you will get fooled by no questions asked 35 day return policy. Better go for Myntra or Ajio which have easier return policies
The size of the item is skewed and by ordering you will get stuck with unwanted Rs 590 item. This is a way of selling

Poor quality dark blue OSCAR sofa& chair
Bought a dark blue OSCAR sofa& chair in April, by August it had faded in places, M&S expert came out said it looked 6 year old, M&S did nothing about it saying UV damage! DO NOT BUY a dark blue it is not fit for purpose and M&S will do nothing about it. If you do buy one cover it up or leave it in the dark. Not impressed with M&S and may never purchases anything again from them. M&S complaint ref no *******J

Mistakingly returned Next kids clothing to Marks and Spencer via marks and Spencer bag which had a barcode to an item of kids jacket I had ordered at the same time. This was returned via a Marks and Spencer food store on the 30 th September 2021.
About five days later I realised what I had done and called their customer service which is apparently based in South Africa who asked me to make a visit to the store and find out why they had not checked the bag fist before returning it. The store staff a lady and gentleman both informed me that they don't have to do this and could not help me as the item had been collected.
I spoke to a manager at a nearby store in Tamworth for advice to how I could retrieve the return and she advised me to call customer services again who after a length of time assured me it would definitely be returned to me.
A week has gone past... 12 days after being returned I have not heard anything from Marks and Spencer'.
I phoned customer services again, based in South Africa and after about 45 minutes of explaining was put through to the store where I returned the parcel.
The gentleman that dealt with me last Tuesday explained to me that I had been last week and I then asked him to look into the reference number I had been given to me by their store
In the meantime tried to ring their head office in London to make a complaint and again lines are diverted to South Africa and I asked if I could be connected to someone in the UK and she could not do that.
By the end of the day I had written to the chairman to help me retrieve my Next kids clothing as I could not get any help from any other place.
Towards the evening the gentleman from the store has spoken to someone and my item is gone and cannot be retrieved. It was scanned in on the 1st October but the department did not contact me and apparently after 9 days item cannot be retrieved.
I have been offered £20 voucher although the item was worth more than that.
Where did my item go? Why was I not contacted? Why was it not returned?
The customer service in South Africa assured me it would be returned a week ago.
Questions I would like someone from their head office to answer.
Someone employed by the company knows where it is

Hi brought a set of pans from my local marks Spencers and one went rusty took it back and as I walked towards this very small lady she gave me a look that would frighten any one I said the lid has gone rusty she snapped back and said did you put it in the dishwasher I said no she went and got a replacement pushed it towards my chest and said take to the tills they will sort it my god how rude no apologies she just bullied me I was shacking with anger as I went down stairs I said to a member of staff who is that short $#*! with died black hair she laughed said you have just met Nikki and jill mother and daughter they are bullies that was the start of my problems they both are nasty bullies I now donate money to the stop bulling campaign I have run a company for over 20 years and these two people are the worst I have ever been misfortunate enough to meet even brought jill chocolates from hotel chocolate to make things better she couldn't even say thank you I think that says everything about her hey the pan she gave me said DISHWASHER FRIENDLY on it research what you sale JILL

Four months to deliver some bedroom furniture only to find that the wrong bed was delivered and other items had arrived damaged in a number of places. When I requested a replacement, I was told that there were no delivery slots available in the next three months (at least - their system only showed 3 months in advance). Customer service responses are painfully slow and amount to a collective shrug of shoulders, never really looking to resolve the issue.

A month after reporting the issues, I'm still waiting for the collection and refund which means that I'm sleeping on the floor and I'm £1100 poorer as a result thanks to Marksies.

Avoid like the plague...

Servicio de atención al cliente es terrible. Tienen problema técnica y no cumplen ley del consumidor.te marean.

Over recent years l have been very disappointed with m&s. Even though l am now over 70 l do like modern clothes (dresses). L feel since they stop Per Una make which always had bright colour, different designs, which made you feel cheerful, happy and stylish. Now l find the ladies clothing very fuddy, duddy, dark and miserable designs. Last birthday l was given a clothes voucher to spend at m&s but all the dresses have waists, ties, dark dowdy colours and its summer now. All l ask is when will m&s learn that women middle age, young at heart elderly and even young teenagers want to buy trendy clothes. This is why Mark's and Spencer's are going down the dumps. Wake up, bring back Per Una again and lower the prices, then you might make a recovery because something needs to be done. For years l brought my clothes only from m&s but not now. It makes me feel so depressed they are so horrible. When l venture in the local store occasionally and that's not often l feel depressed. A very disappointed customer.

I had 14days to accept my new sofa, the seat pads are very uncomfortable so after a out of town trip to test other options the customer service desk in store couldn't help so gave me a contact number who passed me to another contact number by the time I finally got through 3 days later they said my return period had ran out by 2 days! So now I couldn't return them! Rather abrupt, scripted conversation and very unhelpfully and not my fault they didn't have enough staff answering the phone to avoid waits of over 30 minds at a time.

Basically I found a foreign object in my beef bolognese... I've sent photos and lots of emails... Still not resolved... Rubbish customer service. If this isn't resolved I will download the photos! On Facebook... This complaint was almost 2 months ago...
I'm sick of automated message please sort this...
Mrs Chapman

Wrong Size Sofa - Ordered 'Nantucket Chais Corner Sofa'. After waiting just over 3 months for delivery when it arrived it was incorrect size. Sofa now blocks a doorway.

With loads of chasing on our behalf, M&S have admitted that sizes on their website were incorrect but despite promises they will contact us to amend we have had no meaningful contact from M&S. Customer service is absolutely appalling.

Timeline of events:
29/01/2021 - Sofa ordered online.
04/05/2021 - Informed M&S sofa wrong size and sent them photo proof with measurements.
05/05/2021 - Received voicemail from M&S simply stating that sizes were correct. Phoned customer services again and informed them none of our questions had been answered or photographic proof had been addressed.
13/05/2021 - After no contact from M&S contacted customer services and spoke 'customer referrals team'. They informed me their website had incorrect measurements and they would launch an investigation.
20/05/2021 - No contact from M&S. Sent email requesting update.
22/05/2021 - Received reply that someone would contact me.
26/05/2021 - STILL NO CONTACT FROM M&S. Emailed to request further update.
28/05/2021 - Received reply that someone would contact me.
02/06/2021 - to this date have still had no further contact or update from M&S.

Today bought some new clothes in the Ayr store at15.35 today Tricia the assistant was extremely helpful as I had vouchers and point coupons to use and she helped me with these. I was pleasantly impressed with the new range of "summer" clothes. Long may this store grace Ayr High Street.

When buying M&S shoes recently of which I have always purchased a size 4.5 shoe that has always fitted me perfectly, I was shocked this weekend when I tried on a size 4.5 shoe only to find that it was too lose and with wear in time would definitely fall off the heal of my foot, I tried a size 4 which was it little bit tighter than I was normally used to but I have purchased them hoping they will stretch a bit with wear. I don't know if M&S have changed there supplier or the company who manufacture the shoes they sell but there shoe sizes have definitely changed which is a shame. I hope I don't have to change my store where I buy my shoes and start buying my shoes at another top shoe retailer that does half sizes.