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I wish I had seen these reviews before I placed my order. I have been waiting nearly 3 weeks for my order, paid for shipping insurance from them and was given no help. They say the items have shipped but the tracking doesn't reflect that and now they won't respond via email. I'm very disappointed and will not shop with them again.
Placed an order Dec 26th still not shipped as of Jan 6th 2024. Customer service said on Jan 3 they would ship in 24 to 48 hours that time has passed. The items will now be too late for the event I ordered them for. Will contact my credit card company for a refund
I have been honestly shopping with Madam Sew for nearly a year now, have probably spent at least 200-300. So far no problems. I feel they are an excellent company. They have shipped quickly and I feel like they have a high quality with their products. So far no complaints.
I was sent an item not ordered and charged. Company said they would pay for returning shipping and credit my account. Nothing in two weeks time. I have contacted them a total of four times and still no action. Would never buy from them again.
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This company treats their customers badly. Accidentally bought the wrong sized tool and immediately contacted customer service via the chat on their webpage. I asked if I could exchange it for the correct size and be invoiced for the difference and they said no. I asked to cancel my order and they refused. Poor customer service. Beware.
Hi Lanta,
I'm deeply sorry to hear about your experience with us. This falls short of the service we aim to provide. Please accept our apologies, and we'll use your feedback to improve our processes. If you have any further concerns, please don't hesitate to contact us directly.
Maxence Nobels
CEO, Madam Sew
Every thing I bought from Madam sew was of high quality and was exactly as I wanted. I have no complaints of any thing.
My package arrived today in the typical packaging of a drop-shipping service. The package literally said that it came from the Qinghai Province, even though MadamSew claims to be an American company. Within the parcel, my items were crushed too.
Hi Alix,
I'm truly sorry for the inconvenience you've experienced. We value your business and can be assured that we are not a drop-shipping company. We are small USA business composed of 10 members. Within our team, we have 2 product developers that design new products. We launch about 2 new own-designed products every month.
Hope to you see again on our website.
Maxence Nobels
CEO, Madam Sew
Ordered 5 items received 4, cannot get them to answer the question about the 4th item. They avoid the question or simply do not answer me. I simply want the item or a refund. Seems simple to me.
Hi Ann,
I'm deeply sorry for your disappointing experience. We apologize for the packaging issue and any damage to your items. This is not reflective of our standards.
Maxence Nobels
CEO, Madam Sew
Hi Barbara,
I sincerely apologize for the inconvenience you've faced with your recent Madam Sew order. Your feedback is crucial to us, and we deeply regret the error in your order and the delayed resolution.
We've identified the issue with communication and are addressing it to ensure better service in the future.
Your satisfaction is our priority.
Maxence Nobels
CEO, Madam Sew