Madame Bridal

I ordered this dress for my prom and oh my goodness it's the best decision i've ever made. The shipping was good and everything was just high standard. I recommend!

Beautiful well made dress. Colour true to the photo on website. Very comfortable fabric. Well made and the material is rich and flows as I walk. Many compliments. Fast shipping. Help given from assistant was much appreciated. Jj House is my preferred online store for formal dresses and accessories.

I recently bought a Soulmates gown from Madame Bridal. It's a lovely gown, but just a bit on the snug side. I e mailed them twice and asked if I could exchange it for a larger size. When I didn't hear back from them I called their office. The gentlemen that I spoke to said they could not exchange it, as it was on sale, which it wasn't according to Madame Bridals website. The gentlemen said the only he could do was sell me another gown in a larger size for 10% off.
He said it had shipped directly from Soulmates so there was nothing he could do, even though I had paid Madame Bridal directly for the gown.
I called Soulmates and they said the did not have it in a larger size, even though their website said they did.
So now I have a dress that doesn't fit and I'm out $370 dollars with nothing to wear to my daughters wedding.
My advice - don't buy either of these companies. I'm sorry I did

Very accommodating and helpful! Much better than other online shops! They found the dress quickly and were going to make sure it got shipped right away!

Trying to complete a return/exchange the company avoided returning calls, responding to emails or texts. After sending a dress back Madam Bridal refused any sort of refund/exchange and has refused to return the dress. Initiated fraud claim with CC company and Madam Bridal continuously lied about the condition of the dress and said the dress had been worn. Do not buy anything from this company, totally dishonest!

Do not purchase from this online retailer! I was not satisfied with my dress (spent $729) and they only offered an exchange from the dresses THEY had in stock (144 dresses, only 26 of which were in my size!) AND THEY DOCKED ME 20% for a restocking fee ($145!) so I ended up having $583.20 to spend. My new dress I felt like I was forced to choose that I don't even love was $105 short of the $583.20 and they just kept the difference! So they stole $250 from me! Absolutely despicable thieves. Do not purchase from here! I will putting this EVERYWHERE.

This is the worst customer service I've ever experienced. A 3-day return policy is absurd, and they won't take phone calls. They only reply to emails with automated responses - if they reply at all. They are crooks and should be closed down. I've read nearly a hundred negative reviews about this company (a little too late for me, unfortunately) and now I own a $1000 dress that I cannot wear - the same story over and over. They are stealing money from innocent consumers that have become accustomed to online purchases and fair return policies. My next call is to the Better Business Bureau.

My dress was not what I expected but they were very helpful at offering me a refund for my return. They offer very beautiful dresses.

ALTHOUGH THE DRESS WAS LABELED THE SIZE ORDERED IT DIDN'T FIT MY WIFE AS OTHER SIMILAR SIZES DID AND COULD NOT BE ALTERED. MADAME BRIDAL WOULD NOT RESPOND TO OUR REQUEST FOR RETURNING IT AND THEN MADE FALSE AND DEMEANING ACCUSATIONS TO DISCOVER CARD WHEN WE DISPUTED THE CHARGE WITH THEM. NUMEROUS CALLS AND EMAILS TO THEM HAVE BEEN IGNORED AND NOW WE HAVE FILED A COMPLAINT WITH THE FLORIDA ATTORNEY GENERAL AND ANY OTHER ENTITY WE CAN THINK OF FOR THE $597 DRESS

Ordered a Bat Mitzvah dress on line for my granddaughter. Owner could not have been more helpful with my plethora of questions. Yes, there was a no return policy for this beaded dress and I don't blame them- it could have been destroyed if not packed properly.
My granddaughter was nervous before receiving it, even though, I had been practically assured it would fit her size.
And fit it did! Gorgeous dress and one over the top ecstatic teen. Many many compliments, but, most of all, she was totally in love with it!

GOT THE DRESS ON TIME BUT TOO BIG-NO PACKING SLIP - NO ORDER NUMBER -THEY SAY JUST SEND AN EMAIL -VERY UNCOMFORTABLE BECAUSE NO EXPLAINATION ON WHAT HAPPENS NEXT -i WOULD NEVER USE THEM IF ANY POSSIBILITY OF RETURN -CANT TALK TO ANYONE ON A $600 DRESS

Amazing experience! Overall trusted him with the shipping and my dress that was going to take long but came in much quicker than expected! Tracking and shipping was an easy process and keeping in touch with the owner helped a lot! Best dresses!

Wedding dress is the first impression of your wedding. It's the right place to do everything right.Madame Bridal Wedding Dresses is a professional bridal and evening wear store carrying all types of extravagant dresses made with the best materials, according to your taste.

I had purchased my wedding dress from this company in November of 22 and was told that it would be here by January. Still have not received my dress, I then started getting an off feeling that something is wrong, 2 days later I receive a message on Facebook from this wonderful lady and she tells me that she has received my dress, mind you she lives in a different state. She sends me proof that she has my dress we talk and she tells me that this company has lost her dress and refuses to refund her. Just imagine if she was not this nice person and did not contact me I would be out of a wedding dress, me and her both have contacted this company and have been hung up on and ignored. Now I am waiting for this so called package that the company has in transit coming to my house. Lets hope it is this ladies dress so I can send it to her and we can stop dealing with this terrible company. I HOPE THERE IS NO DAMAGE TO MY DRESS AS WELL. WORST CUSTOMER SERVICE EVERRRRRR

Bought a dress did not work out for me Simon was generous to refund me the purchase. Sorry did not work out for me.

I bought a $400 dress, opened the box to discovered the dress was damaged. Hole in it, missing rhinestones, detail strips actively curling up and falling off. I called, left a phne message, sent 2 emails, sent 2 text essages, and inbox nessaged on instagram. They have absolutly ignored me. No response at all.

I recently purchased a size 6 Mac Duggal sequined jumpsuit from Madam Bridal using the Mac Duggal size guide. The day I received it I contacted Madame Bridal to arrange for a size exchange to an 8. Madame Bridal was difficult to reach and when they finally did email me back, their reply was disrespectful and arrogant: They refused to exchange or refund the Mac Duggal jumpsuit and this was their response:

"We always encourage our customers to order their actual size rather than a size or 2 smaller in the hopes that by the time they wear the garment they will fit in it. We will take up your case with the designer Mac Duggal."

So, I posted a one-star review for Madame Bridal on trust pilot, Facebook, Yelp, Google Reviews, Trip Advisor, the Better Business Bureau, and Site Jabber.

I received a text on my cell phone and this email from Madame Bridal:

"Hi Jill, my name is Simon. I am the owner of Madame Bridal. I do want to start by saying that our response to your concerns was wholly inappropriate.
Therefore this is what I am proposing. Please return the jumpsuit back to our store.
I already refunded your account.
I further would like to do the following. I would like to send you the size that you are looking for at no cost to you.
I owe you another explanation...
We just follow Mac Duggals policy. In other words we pay for these dresses just like to pay us. And Mac duggal has no refund policy for individual stores.
In some intetances you can order directly from Mac duggal. In those types of situations Mac Duggal offers a full refund.
What happens now is we will take your jumpt suit back and put it in our inventory in hopes of selling it one day.

For all this we ask that if this offer is acceptable to you, please change your comments and your one star review on both sites.

To sum everything up.
Your account is fully refunded
You can return the jumpsuit to the address above
Tell me what size you will be needing as our gift
Change your review to a better one
I am copying the person in charge of our social media so he would make sure everything I promissed is done for you. Best Regards,"

So, in summary, Madame Bridal gave me terrible customer service and accused me of being delusional about my dress size. Then Madame Bridal saw my reviews: They refunded me and then offered to bribe me with another jumpsuit for free IF I WOULD CHANGE MY NEGATIVE REVIEWS. They asked me to lie to you so they could continue to provide shoddy service to the public. Look at the reviews for yourself. So many people have had the same issue with the company!

I hope this helps. And NO MADAME BRIDAL I WILL NOT CHANGE MY REVIEWS AND YOU CAN KEEP YOUR JUMPSUIT

I had my eye set on a dress for my daughter's prom. The color we had chosen (teal) wasn't going to be available from the manufacture. I called Simon and he made this transaction go smoothly and eased a worried mom. He suggested the color pictured and I could have not been more pleased. Delivery was quick! Pardon our few wrinkles, the rain wouldn't allow her to just let it flow without being held up. Any apprehension about this dress, don't dare worry it's perfect.

I placed on online order 3/10. Was told the item will arrive no later than 4/30. Five days later I contacted the store and wrote an email to the owner requesting a cancellation of the order. On day six (yesterday) the item arrived. So of course the owner never planned to email me back. Why the item arrived so quickly in my opinion is so that they can keep all your money and not refund a dime. How does an order that doesn't even give me a shipping confirmation, as they said they would, get me a product from China so quickly? Again, in my opinion, they ship it overnight so you really have no recourse to stop it and the payment. Most online retailers wait until the items ships before charging the amount on your cc. No, not these people. They charged immediately, even though they claimed the item would be arriving sometime before 4/30. Be careful people, they also charge you a $10 drop shipment fee, and there is NO reason to pay that fee. That's another way for them to take your money "legally". PUUULease... these people rip you off right and left. The owner is 100 years old and has seen and taken advantage of every trick in the book. He's sitting on all kinds of wealth from yours and my money. Why can't bridal websites STOP taking advantage and just act more like department stores, which refund your money if you are unsatisfied or change your mind? Because it's the wedding business and they feel they can rip you off because they know you'll be trying several dresses before you find the one. Just look elsewhere. These people are not worth taking your money like they did with me. Why are the return policies so strict? Ridiculous, in my opinion. Go elsewhere, where they treat you like a person and not another pocketbook. Very unhappy. Now I'm stuck with a dress I don't even want or need. I will not pay these people another penny to "take it back". I will pay a tailor money to have it shortened and wear to other events. All I can say is I'm so relieved it was on the lower end of my price range so I was out only a few hundred and not several hundred. BE SO CAREFUL. I have learned so many lessons on this first attempt to buy a dress from a reputable retailer, that I may write a book. This place will be a chapter of what not to do, all negative. GOOD LUCK PEOPLE. LOOK ELSEWHERE. Stick with the department store websites, which allow you to buy and return if needed.

Oh yeah, the owner told me his name is Simon. Was I talking to Simon Simon? The owner's name is Brad Simon. If he really cared about customer service, sooooo many conversations would be totally different with customers. Of course they tell you that you get a free pair of earrings, my $#*!. There is none and never have been. They suck and anyone that continues to buy from them after all these negative reviews: well, I guess you don't care! Good luck to you then. Everyone else, stay away. Thank you.