Macy'sReviews 1,463

I ordered 6 shirts form Macy's online. I had to call customer service because the quoted discounts were not applied at check out. Called customer service (from some country) and the said they applied the discount now. When I received my confirmation email, only half the shirts had the discount. Called again and discount was applied to each shirt. I spent about an hour and a half trying to place and order. Don't buy online from Macy's. Now I remember this happened on a previous order and I vowed to never shop there again. Burn me once and I will accept your explanations: burn me twice and I am out of there.

Ordered a few articles of clothing online two weeks ago. They came in and were the wrong size. The wonderful lady at customer service helped me with returning the item and ensured I got my correct size on a timely fashion. 4 stars for sending the wrong item.

I ordered a number of items from Macy's recently. Not all of the items were immediately available, so I received my items bit by bit, but the final delivery was received within three days of the first delivery. Macy's could have just held my items until they were all ready (since the time between delivery of the first and final items was negligible) but went ahead and shipped them as they were ready. Macy's delivery time is always speedy!

Macys costumer service is HORRIBLE! Just totally horrid!
I'm an Australian buyer, bought a bag online from Macys, 10 days after not even receiving a shipping confirmation email decided to email contact them. Few hours later they got back with the most appalling reply! Telling me my order got cancelled (and they didn't even let me know that it got cancelled). The thought that the item was out of stock, but then they found out they have more of the same item in stock, so told me to re order! Yes let me just spend more money $$$ whilst the money I already spent on the bag is withheld. They didn't even apologize for the inconvenienced they caused me. Pretty much they explained in a bad manner what went wrong and ‘'HOW I HAVE TO FIX IT''. Instead of fixing the problem themselves, ‘'let me see maybe send me the bag now that you have it in stock''. But no instead they informed me that I have to re order it spend more $$$ and time and then have to go contact their partners to get my money back for the bag spent which is withheld and which will take few weeks to get back. I online shop a lot, If something goes wrong with the order most other companies acknowledge what they did wrong, i. E by actually contacting me and telling me that the order is cancelled, they either fix the problem and if they cannot they would refund the money and apologize, give me a voucher or discount codes for the inconvenience caused. I will never shop at Macys again thats for sure, they receive 0 stars for their customer service. I am still very shocked!

Decent offerings and sorting make this site a once or twice a month shopping experience.

Their preview of merchandise is not always clear on differences between similar products (pants, for example).

Their sales codes are always spot on (when these don't work elsewhere, it troubles me).

Link to your account for easy checkout.

All and all, a good experience.

Prices can be high sometimes and wish the clearance section was larger.

I'm not going to lie, customer service in general is usually aggravating, especially when you don't/can't get the answer you are hoping for. I dealt with maces.com yesterday about a misunderstanding when applying for the credit card - they typically offer 20% off - so i decided to buy my wife a burberry purse. There is no fine print that mentions what items are excluded in that 20% - of course, burberry is one of them.

I called up customer service, very upset, and although they could not offer the discount on the purse, they sent me a coupon for 20% off another item - which is a nice gesture. I understand it's a store policy, and the agent was extremely nice, but my only gripe is that they should at least have an exclusions list.

When looking for a specific Movado watch, the website states it was a man's watch, however, when I went to buy it at the store, I stated again that I was looking for this particular watch for my husband. They found it, I bought it, brought it home, it didn't fit my husband. Turns out, they had mislabeled the watch both in their store and on their website, and when I went to the actual Movado website, the watch is a women's small. Way to get a sale idiots.