Macy'sReviews 1,463

We have ordered from Macy's online for the past three holidays and every year we have had problems. First we received merchandise that we didn't purchase, but never got what we ordered. The next year we had to get three separate shipments before we received the item we purchased. This year two separate items were severely damaged, not from shipping because the shipping box was not damaged. This was amazing since there was a slip stating the items were inspected at the wear house. How do you miss a huge crack in a stainless steel pot? We sent several emails and never got a response. Will never order from Macy's online again. However, the sales people in store were very accommodating with returns.

It has been 16 months since I reported a fraudulent purchase on my account. Every call I make is longer than half an hour, last call informed it was resolved 8/17/2015. Today 12/28/15 the charge is still on my bill. Called again and after 50 minutes on the line nobody could explain why; instead of transferring me to fraud department the customer service attendant dropped my call and didn't call me back. On the phone again... One more try, I need this charge off my credit report.

I wanted to buy bed frames and mattresses for my father (I knew what I wanted) but the transaction took hours.
1- you need to talk to a person CAN'T order on line
2- Macy's policy (at least in December) is to REFUSE to accept your credit card.

So then you need more extra steps with waiting at each point.

3- Contact your credit card company to confirm order
4- then wait on phone queue to give Macy's your card number AGAIN.
So much harder than necessary.

The only major construction in downtown La Jolla in 30 years was the gigantic 2-story Macy's.
La Jolla is a small version of Beverly Hills. It closed.

I like everything about Macy's but I do not see how it could be profitable.

There used to be this show on PBS about a department store in London. All these people on their toes to help the customer. Macy's is staffed by somnambulists. They are asleep.

I like the products but not the location of the stores or the service.

It's hard to use these. I ordered online and had built up about $60 and wanted to use them in the store. I couldn't. The clerk didn't know how to do the transaction and 1 hour later she finally found a manager. He said I had to print the coupon to use them. The website didn't have that documented. She didn't have a printer. I explained there wasn't a Macy's where I live so it's at least 1.5 hours drive. That didn't matter. I went to the customer service desk. They didn't have a printer either. I should have known I would have a problem when the manager phone was an old analog cell phone. That should tell you something. Macy isn't in the 21th century. The clerk called multiple times. No one answered. I told her it probably that old phone the manager had.