On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Macy's Reviews Summary
Macy's reputation has significantly declined, with numerous customers expressing dissatisfaction with both product quality and customer service. While some appreciate the variety of products, many report issues such as delayed shipments, poor handling of returns, and unprofessional service interactions. Complaints about inadequate customer support and billing errors are prevalent, leading to frustration and a lack of trust. Overall, the feedback indicates a trend of declining service standards and product quality, prompting customers to reconsider their loyalty and seek alternatives, suggesting a pressing need for Macy's to improve its operational efficiency and customer relations.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got a deal at macy's with valu-pass.com. It was pretty great shopping experience
Love their free returns! Don't have a Macy's store near me, so this gives me the freedom to order risk free. Always happy with purchases or i print free return label and send back for full credit. Awesome!
Coupons and some quality products make it a good place to shop. I got a 100.00 pair of pants for $15.00 after coupons from a well known designer. Can't beat that.
The customer service {*******752 just to find out the balance on your gift card doesn't work. Lets just say over the phone customer service is defiantly not their specialty.
You have to go to macy's personally if you want to find out how much money is on your gift card...
Great service except the credit card help line if it gets stolen or used on line on account of hackers, then u need six months in your hands to deal with the situation and the refunds etc
Beautiful store. Priced for all levels of shoppers. Always find what I have been looking for.
Macy's provides a great shopping experience. It also provides above average retail items as its stock. However. Be prepared to dig deep into the wallet. For that reason I only shop the sales at the end of the season because they heavily discount items that remain on the racks at the end of summer and winter. That's when you can get your best deals.
I am never disappointed with the items that I purchase. Great customer service! Always friendly, polite and determined to make sure that I am happy with my purchase.
They have some good sale items and the rug department is excellent, but it is difficult to find a sales person. Be patient if you want to save some money and are not in a hurry.
I have ordered online many times and have always received my items accurately as per my order. The delivery is pretty quick too. Their items are generally as described and fit well.
I have ordered various products from Macy's before, in many different categories. They have good sales, great return policies, various free shipping deals and faster delivery and return service. They also provide you with the ability to respond to their surveys
On their performance. They back up the items they sell and always pack them well. I can count on Macy's especially since the closest store is an hour and a half away from me. I have to shop on line, mainly.
I paid my card off and then they added some strange $2 fee and I called the main number and ended up talking to some woman in India who I could not understand! I asked about the $2 fee and she said since I had last seen my statement, another $2 fee was added! To top it all off, they charge a 26% interest fee! WHAT? I shut my credit card down with Macys!
I know the clerks in the entire store, manager of women's wear and store manager. Great sales but need more high end designers pieces in Appleton e.g. Ann Klein, Dana Buchman
Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook
I ordered a pair of shoes for a special occasion and paid for 2-day shipping. The shoes never arrived, and Macy's answer was to tell me to call the post office and try to find them. WHAT? You can barely understand their customer service people, and when I asked to speak to a supervisor, they put me on hold for 20 minutes and then said they'd "call me back." STILL haven't heard from them. I have been a customer for 40 years and THIS is the best they can do?
Prices are way too high at Macy's. I think they target more rich people to shop with them.
At the stores it depends on departments and which stores. I have had some great customer service and then I have been ignored and they lost a sale. I do like the selection they have in there stores. I have never shopped on line.
I tried to exchange my shoes that were two different sizes but would only give me a partial credit towards new shoes. Worst experiences ever dealing with 2 managers who basically said it was my problem for not having the original receipt.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account