MacSales.comReviews 52

Stay AWAY from OWC. They are complete and total fraudsters.

Whatever you do, do not buy an Aura Pro X2 to upgrade your macbook harddrive. It will cause your computer to crash and freeze at random and give you a bunch of kernel panic errors.

Customer service was extremely slow in helping me and none of their solutions worked. They refuse to give me a refund for their faulty product (that now I can see there are negative reviews for all over the internet for people having similar problems) because it was outside the scope of their return window.

They are well aware this hard drive doesn't work as a macbook upgrade and they still bill it as such and sell it to unknowing customers. Absolutely awful. Don't fall for their false advertising like I did.

The customer service here is horrid. I reached out to them inquiring if they would be able to assist in upgrading my Imac. I received a response via email stating: "Yes OWC offers turnkey upgrade services for your iMac". I called *******685 and left a voicemail with the option that someone would call you back within an hour. No one called, so I followed up with them a few days later, to then be told that they don't offer this service at all. I reached out to the individual I originally spoke to via email and no response at all. This place has trash customer service. If you are DIY and need no interaction with them, I am sure they are a viable option.

I've been doing business with OWC for well over a decade, both as an individual and through a service department.

They back every sale, honor every transaction, and have never failed to deliver. When there are issues, they stand by the product. And issues are rare, albeit unavoidable. It's how a company handles unforeseen issues that counts, and they handle them expertly.

It is simple, applied logic to determine that, since they've been in business since the '80s or '90s and having been doing business with individuals and companies for that long, they wouldn't still be in business if they weren't providing good service.

MacSales uses Purolator for delivery. Long after the item I'd ordered should have arrived at our friends' home in London Ontario, MacSales traced it to a town more than 200 km. Away. As we have no more friends coming to France from Canada until fall, I asked for and was quickly given a refund. MacSales treatment of me as a client was excellent; their responses were fast and very cordial each time I dealt with them. My only suggestion is that they find a different delivery service, at least for Canada. I would order from them again, but not unless I could do it 3-4 weeks ahead of time.