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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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62,345 reviews

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Connecticut
1 review
2 helpful votes
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I received a day ago but have not used yet - some of the free gifts are on backorder so should have sent when available. No primer included either... Looking at other reviews - not sure its worth the extra $120 which I did not know about. Hidden costs... will see

Date of experience: December 31, 2017
Colorado
1 review
1 helpful vote
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I know how to airbrush so its not my technique. Its just not like in the commercial they say 3 or 4 drops will do it. Not even so and the package was missing 3 items that were out of stock. How can we get a fair free trial with out all the products? I will be sending mine back b4 the 30 days.

Date of experience: December 30, 2017
California
1 review
0 helpful votes
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Just found it outside my front door and have not had time to try it yet. Did not realize it took so long to get here. I ordered it at 3am, Dec. 14 and just got it even though I paid for shipping which supposed to get to me in 5 to 7 days. The fine print said the 30 day trial starts on the day it was ordered. I only have 2 weeks left to try it. Will see how it turn out.

Date of experience: December 30, 2017
New York
1 review
0 helpful votes
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Not yet impressed
December 31, 2017

I didn't get the system I believed I ordered and the bonus items were on back order! The DVD didn't work and the medium makeup color was too dark. Makeup was a bit blotchy and certainly not flawless but will give it another try when I get the right color sent.

Date of experience: December 30, 2017
California
1 review
0 helpful votes
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After only using once i would recommend to others. Makeup is light, does not feel heavy or caked on.

Date of experience: December 30, 2017
Indiana
1 review
1 helpful vote
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I gave it the 7 day challenge and I am not happy with it. The moisturizer was not included. Watched all the videos and followed all the directions and it still does not cover well.

Date of experience: December 30, 2017
Virginia
2 reviews
0 helpful votes
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OK
December 30, 2017

I order my item on 12-14 and just got on 12-29. That is not very good. I used it for first time and did the cleaning after. I don't think I like the tightness it gives my face with the makeup on. Not sure this product is for me.

Date of experience: December 30, 2017
Minnesota
1 review
0 helpful votes
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Bad start!
December 30, 2017

Didn't receive the eye shadow and lip colors compacts as promised. The lid of the bottle of hydrating illuminator had gotten loose and leaked all over the packaging! I'm going to try to make contact with them, and if I don't, it is probably not going to be a good relationship--and I will send back. Haven't used yet! The shades don't look like they'll be good for me--we'll see!

Date of experience: December 29, 2017
Virginia
2 reviews
0 helpful votes
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Love this
December 30, 2017

Works just as shown! Easy to use! Lots of help and support! Easy to reorder! Ill be using this for a long time.

Date of experience: December 29, 2017
Georgia
1 review
0 helpful votes
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I have not used Luminessair yet. However, I was surprised to find that I would be charged a monthy fee for the make-up. This was not mentioned in the ad. I do not want this to be charged to my account. If I want additional make-up, I will order it.

Date of experience: December 29, 2017
Ohio
1 review
0 helpful votes
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Yes have received order
December 30, 2017

Have not tried yet i have an eye infection and am concerned of making it worse. I will make an effort this week to learn how to use and try to avoid my eye area.

Date of experience: December 28, 2017
Kentucky
1 review
0 helpful votes
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Birthday Gift
December 30, 2017

I have received part of my order. Two items were back ordered. This is a birthday gift for my wife. Will present it to her January 7th, so she hasn't used it yet.

Date of experience: December 28, 2017
Montana
1 review
0 helpful votes
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Seems to be a great product, my wife has used it once and loves it just needs to mess around with it to get the application down

Date of experience: December 28, 2017
Idaho
1 review
0 helpful votes
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Make up
December 29, 2017

I have only used 1 because jest got it, pretty easy to use and cover very will think I going to like it real well, colors I got with it match pretty well too

Date of experience: December 28, 2017
Kentucky
1 review
1 helpful vote
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Not sure I will keep it!
December 28, 2017

I downloaded the app to my phone and watched all the videos. I wish the starter kit included the primer. I don't like the feel on my skin. I get up at 3:30 am. Not sure if this is right for me. It takes time to clean also.

Date of experience: December 28, 2017
Indiana
1 review
0 helpful votes
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Compressor only has on off switch in basic model. Wish it had variable speeds. Takes some practice getting the right amount out of stylus. Up closer gives, more precise application but at full pressure is too thick. Back farther gives thinner application but can get on hairline.

Date of experience: December 27, 2017
Georgia
3 reviews
3 helpful votes
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Wonderful
December 28, 2017

Already using my Luminess! I used to airbrush ceramics, so it only took me one try to get the knack. I love the results! Can you make some brown and ash blonde colors so I can airbrush my roots between hair coloring appointments? Templates for eyebrows would be good too. Thanks!

Date of experience: December 27, 2017
Canada
1 review
1 helpful vote
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Practice makes Perfect
December 28, 2017

It took me awhile to blend properly. Too thick on part of my face and too thin in other parts. Once I practiced, a lot, I could finally make it look normal.
Unfortunately the little clip that holds the stylus to the compressor was either broken or poorly made. It snapped off after only using lumpiness about 4 times.

Date of experience: December 27, 2017
Ohio
7 reviews
33 helpful votes
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Satisfactory
December 27, 2017

I was not happy with the time it took to get my order since I paid for quick delivery but didn't get it. I still have a few items on backorder but other than those issues I am happy with the product and service.

Date of experience: December 26, 2017
Texas
1 review
1 helpful vote
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The package cake damaged and there was a liquid item spilled all over the other items. Also I was completely unaware I would be charged more payments as the info commercial stated the price and what I would receive. It wasnt until I got my invoice that I was informed in small writing the details of further charges. Very misleading so I plan to cancel.

Date of experience: December 26, 2017

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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