On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordering was very simple order came when I was told it would very pretty packaging so far very happy with the way everything has worked out
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Due to the Hurricane ION I've just received Luminess and no time to use it yet but, will be using it in a few days.
#BestDecisionEver! You’ll never go back to traditional application systems!
Trying to get it to do want I want. Not covering blemish scars that are not very big. Will keep practicing.
Hey Linda! Thanks for leaving your feedback! No worries, all 30 day trials come with a 100% color match guarantee! If you need something more coverage, we would love to send you over a different finish for you to try to see if this is for you! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Ghid hsd been the fastest delivery i have ever experienced... i exprcted it yo be 4 to 6 weeks... it was less than 2 weeks yhsnk you so much!
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Great so far! Recently received my Breeze, but haven't been able to try it yet.Am looking forward to experiencing it soon. I'm sure I will need some practice with it.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Timely delivery, no damage to packaging unlike competitors deliveries.
#BestDecisionEver! You’ll never go back to traditional application systems!
I have just found that when you call they speak very quickly and don't listen very well.
Hey Angela! Thanks for leaving your feedback with us! We have some of our customer's favorites on our free gift link we send out to customers who didnt get their 2nd free gift. We definitely recommend the Airbrush Essentials Kit as its popular on our website! Please let us know if you have any questions or concerns - we would love to help! (:
Still learning how to use the airbrush. Wished it explained in what order to use the product. Plus do you clean out the airbrush with each product?
Hey Melissa! We have the best training videos on our website and our Facebook page we highly recommend checking out. Plus, we have an amazing makeup artist who is live right now who can answer any and all your questions! We recommend cleaning your airbrush out when your done using the system - but depending what you are using in your system, it is advised to make sure their is no left over makeup when switching to a different product. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Great product! Glad to have it. Easy to
Clean and use.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Very easy to use love how it brings out my skin color making me look fabulous
We are so happy to hear you love your Luminess Products! You have to post a picture and show us your Luminess look! ❤️
I got the starter kit for 99. A significant savings off the original price
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Did not think the TRIAL size would enroll me in the automatic payment.\
Find the whole process too time consuming; too much to read; too many
Things to remember (ie cancellaltion dates, rinsing, cleaning, pressure to apply,
Color matching, pressure on air gun, cleaner, Would not use as frequently as suggested.
Would not need to reorder so frequently. Not pleased. Too much hassle.
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here to readily assist you! ❤️
Waiting for my daughters to all be here for a makeover party... Will write a review after that..
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Very easy to order and shipped quickly. Extremely satisfied with the entire process.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Have to refill to often and lts a messy clean up the results were not what I was expecting
Hey Deborah! Thanks for leaving your review with us! First time users tend to use the system too close or pull the trigger all the way down that does cause the system to use up all the foundation. No worries - we have a makeup artist here is who eager to show all her tips and tricks to help our customers! A member of our team will contact you shortly!
Thank you for taking the time to review our product!
I very much enjoy the airbrush foundations and blush.
We are so happy to hear you are loving your Luminess Products! ❤️
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Great products! Make me look younger and get lots of compliments!
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.