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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I was hoping I'd love this and want to keep it instead of already knowing I'm going to return it from my 30 day free trial. They recommend that you replace the sprayer head every 3-4 months. I'm certain that wouldn't be a cheap purchase to replace. The foundation is lighter than my actual skin tone. You get two shades but they were both too light for me. We've had some warm days here and I guess I've got a bit more sun, than what I had when I put in the order. Aside from looking like a clown, it takes some practice to figure out the movement along with how much pressure you put on the sprayer.
I never received items never been shipped it's a shame I always wanted to try
Hi Armanda,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Called the number and they just repeated what the email said? Not helpful. I keep getting asked to update my review, and I will; it says it's coming, but we'll see. It's been a month. Even if it does come, the experience was still the worst and I won't recommend this to anyone or purchase again.
Hi Elizabeth! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I never received the package thoughtbit may have been a scam when I did it but then thought nah that's way to known of a company! Foolish me
Hello Sarah! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I like the idea of spraying it on the brush. It is not a heavy make up. In fact, it looks like you're not wearing make up at all, which is a good thing.
Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey!❤️ 🥰
I have still never received my product. I put in this order quite a while ago and I'm very dissatisfied with the fact that I have not gotten it yet.
Hi Tracy! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I have never worn make up but trying new things for an over 60 year old. I do have very sensitive skin and broke out around my checks and on my forehead in a fine rash. I do not plan to use the make up everyday, but want a little glamour with this top new makeup Luminess. So I am trying it longer.
Hello Jacqueline! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
The icon pro was much easier to use and would like to have that one instead of the new ones
Hello Sandra! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Been trying to return these horrible products for over a week and they make it so difficult! Do not take the risk. Just buy makeup from the store, do not trust this online scam.
Hello Mary! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
The shade I received did not match my skin color. It was just too yellow-orangey
Hello Cathy! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I ordered make up for the 14 day trial and it's been three weeks and still has not shipped so I've never received it never nothing. They said all it will be shipped out next week. Well that was last week and still have nothing.
Hello Charity! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of! ❤️
Love this site! And all the products. There is something for everyone and the they now pay later feature is awesome
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Very neat & easy to apply. Love the coverage, not caked on look.
We are so happy to hear you are loving your Luminess Products!❤️
Confusing at checkout and very expensive! Not sure why I have to keep typing at least 50 characters that six too
Hello Lynora! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Very lightweight with good coverage. It doesn't even feel like I have on makeup
Thank you for leaving your review with us! Let us know how it turns out!❤️
I don't like the way it makes my face feel when I apply the makeup.
Hey there! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
The new airbrush foundation spray is wonderful. You do not need the machine which does not last long.
We are thrilled to hear how much you are enjoying your Luminess products! ❤
Love the new airbrush spray foundation! Iv bought 3 airbrush machines and they don't last only work for a few months then break down!
The nozzle kept getting clogged up and I had to keep cleaning it and then adding more foundation. I would have used the whole bottle in a week at this rate. I'm sending the whole kit back to you.
Thank you,
Judy Guirovich
Hello Judith! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Hi Diana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
When I received my package and applied the foundation is way too light for my skin tone. It made my skin look very ashy not enough coverage. Truly disappointing.
Hello Evelyn! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kym! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️