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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I really love my Luminess makeup. I'm over 70 years old and it makes me feel younger.
It's different from another's because it feels as tho I'm not wearing anything at all
Thank you for taking the time to review our product! ❤️❤️❤️
Not good. When applyinv a little goes a long way but also doesn't at same time because if you use to little. The product doesn't spread a lot so u have to spray more for it to and the. It's to much and becomes blotchy so there's a fine line between to much and to little. Not a fan isn't as easy to apply as they claim.
HI Carrie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The foundation itself seem to definitely soak nicely into the skin. I just received the wrong color. It was way too orange for me. I got the light medium color. I thought that it would match well since I use self tanning but maybe myself tanning just isn't an orange color.
Hi Racheal, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I'm still working my way through it, but I find this is a difficult process to master--getting my makeup even. My first time I had patches all over me. I thought it was supposed to use a few drops of base. No, it requires way more than the old way.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.❤️
It was easy to use and to apply. My neighbor asked about it right when she saw me with it on. Said the shade is perfect..
Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey! ❤️🥰
Luminous is very easy, even for starters of make up all the way up to professionals, gives you an airbrush fill with a Sunkiss
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💗
I ordered the totally wrong shade for the spray foundation. Spoke to customer service rep who could not find my order # nor email nor cell phone. I was getting very agitated asked for supervisor. Then he miraculously found my order and issued my refund
Hi Laney, We have recently tried to contact you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Haven't received my order and luminess is trying to charge me for something I never received.
Won't deal with luminess ever again.
Hi Lupita, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Hello Mioly! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I am Latina and I haven't been able to completely match my color. First color was a little darker and my new color is a little light. I've been experimenting with the 2 shades. The finish and feel is great I have been getting many compliments. I really do love it. I just need to find the proper color. Shipping is super fast!
Hi Ana, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I did the free 14 day I received the product yesterday 3/27/24 and I havent tried the product yet
Thank you for leaving your review with us! Let us know how it turns out!❤️
I love the look just not sure about the spray as it gets all over everything...
Hi JoAnne, We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! 😉 Even so, with practice and proper technique, you can most certainly have all the spray land on the brush!
It's truly as advertised! It was easy to apply and light weight.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Never got my package. Ordered weeks ago no email when I go to the app it says no orders like what the entire hell
Hi Tameka, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It took quite a while for the order to finally ship, but once it got here…oh my heavens! I have NEVER had a better color match and it was on the first try! It goes on silky smooth and is easy to take off. I was able to build the coverage over my acne. It's exactly what I needed! I can't wait to wear this on stage and see how it holds up under the hot lights.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
Still have not received my product, very disappointed that I have had to wait this long for it.
Hi Esther, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I had to unfortunately return my order and the customer service was outstanding and handled everything quickly and efficiently.
Hi Jennifer, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Easy and didn't take long to receive. I plan to order again.
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
I can feel it on my face and customer never responded on how I can return it
Hi Kellie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad to have you as our customer and to see that you're enjoying Luminess products! 💗