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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Honestly, I am not satisfied with it. I put a lot of hype in the this product and I really don't think it's that great
I don't like how looks like I'm wearing a ton of cover-up.
Hi Tiffany, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
So far so good. It is very easy to use and makes face look flawless. Doesn't stay as long as I would have liked even using the primer and sealant.
Hi Kim, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
I didn't care for the coverage even after layering it. "buildable coverage" but it didn't cover enough. I did like the brush it came with.
Hi Hannah, We have recently tried to contact you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
My shopping experience was easy peasy lemon squeezy. The product however, isn't what I expected. I'm not fond of the way it looks on my skin.
Hi Carrie, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
Hi Bree, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Makes my face oily and don't like the texture of it on my face
Hi Daynah, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I'm not sure if I really like it yet. I'm on the fence.
Hi Shannon, We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, spray foundation, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Well I thought I knew what color my skin is. But yall sent me the wrong shades and toners. I had to give it to my sister and mom who I might mention that my mother is White. Like white white and iam not. So ultimately I was dissatisfied..
Hi Calea, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Did not arrive when promised. Not easy to get a hold of customer service.
Hi Maranda, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It was a little slow delivery, but they kept me updated on the shipping! I love it so far! Going away next week on vacation to a hot island, so I will see how it holds up!
Thank you so much for sharing your experience, Shelli! We are so excited to hear from you and see how it worked for you during your vacation! 🥰
I would like to return the breeze and the foundation products. I am not happy with the coverage. And the makeup comes off where my glasses rest on my bridge of my nose.
We have been recently trying to contact but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️
The make up that I received doesn't match my skin tone how do I return it and get the skin tone that I need?
Hi Denise, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Easy to order and basically easy to figure out what color would be best for my completion
We are overjoyed to learn that you had an amazing experience with us, if you find that the color isn't quite perfect remember that your first color match is completly free!❤ 🥰
Thank you so much for taking the time to share your experience. We are so happy to hear that our products are working wonders for you! ❤
I wasn't happy with how the make up looked on me. It was super dewy and creased very easily. I sent a message to customer service and they answered me within a few hours. They offered me tutorials or another shade but I did decline.
Thank you so much for giving us a try Michelle and we're sorry that we couldn't meet your expectations. Your feedback is always welcome as we will always look for ways to improve our products!
Thanks for taking the time to share your experience so far. We are so excited to hear from you again once you try out your Luminess products! 😍
Easy to apply, great coverage, and it last until removed.
Hi Barbara, thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! 🥰
Hey, I'm just happy that I received my order, the shade matched well and the coverage was what I requested. So this was nice full coverage makeup. At one point, some strange, very dark material sprayed out even though I shook the spray can well. The makeup is pretty nice, but not moisturizing. It's okay, but not for me since I like creamy, solid makeup.
Hey Brigette!
It was a pleasure assisting you today! What we did today is, we replaced your bottle of foundation, and we restarted your trial just so we can give you the best experience we have to offer!
Thanks so much for choosing Luminess, and please reach back out to us anytime for assistance! We LOVE helping our customers throughout their Luminess journey!🥰
Website especially app is not always user friendly. Items, makeup extremely expensive. Returns are not an option even if makeup damaged.
We are very sorry that our website didn't meet your expectations Tracy, thanks for giving us the feedback because we do take it very seriously. If you need any assistance in the future pelase don't hesitate to give us a call at 888-424-7623. We are more than happy to assist 😊
This site is not user friendly took 2 days for order to go through makes you log in multiple times
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️