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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Enjoyed your product very much I like the way it looks on me
We are delighted to hear our product is working for you! 💟
I love you guys and I love the products by far the best hands down!
This warms our hearts! Thank you for being the best part of Luminess! 🥰
So far I love what I see I hope I love this product!
Thank you for taking the time to review our product! ❤️❤️❤️
1st thing I placed the order and had to wait almost 2 weeks for the order to arrive because they ran out of the color I Chose but didn't contact me. The customer service was short w/me and didn't want to find any info out as to when I might get my order. I'm stuck with a wrong color shade. And they make it hard just to get the right color.
HI! We have been recently trying to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
So easy to use and amazing coverage with ultra-light weight feels.😍
We're glad to have you as our customer and to see that you're enjoying Luminess products! 💓
I love the this foundation and I think I don't want to use anything else.
We are so happy to hear you are loving your Luminess Products!❤️
I've had other Luminess air brushes before and this one just distributes product so unevenly.
We do our best to make our products as efficient as possible, but proper technique is definitely key, our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
I used the liquids for smooth my skin from blemishes but applying the foundation.
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Fast and easy shipping. Ordering process all went smooth
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
So far it's been great nothing to complain, like how is blend.
Thank you for taking the time to review our product! ❤️❤️❤️
I received my product quicker than expected. Everything was easy to use. The makeup feels light on my face. I'm very pleased with this product.
We are so happy to hear you are loving your Luminess Products!❤️
I just did not get the right shade match, it was way too light for my skin and did not make it look airbrushed.
Hey DHISHA! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Awesome, but the color is a shade or 2 too light. Not sure how to get that corrected
Hi Stephanie, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Horrible! Placed order 3/21. It is now 4/8 and still have not received product but I got charged before I even tried it.
Hi Maria, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Hi Laura, Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and special deals we are offering! We have many ways to find the products you are looking for such as the tool bar shown at the top right of the website or by clicking the icons available that are categorized by the makeup type. Let us know if you have any questions! We are here to help! (:
Shipping was fast and easy. I haven't used it yet but will leave a review as soon as i do
Happy to hear you had such an easy experience! Let us know if you have any questions once you use it! ❤️
The color I received does not match my skin tone. I will need another shade and need to return this one.
Hey Charlesetta! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It seems a yellow for my skin, not sure if its not the perfect skin tone for me
Hi Sierra, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are delighted to hear our product is working for you! 💟