LPT MedicalReviews 189

I was contacted by LPT to 'trade in' an older portable o2 concentrator my Father had purchased. I was told I could get $750 back (not a credit- but a check) if I sent the older unit for a new on. I sent two batteries- the smaller and a lager 3 hour battery. This seemed like a good deal. After I rec'd the newer unit (with only one battery)and had sent the older one in, I was notified I would only be getting $500 back. I gave the name of the original contact employee at LPT who told me on the phone the $750 but there was no follow up..."it's policy to only offer $600" and the older unit needs new parts. The condition of the unit was NEVER discussed with the original contact. I had to contact them twice for the $500 and when it did come it was made out to the wrong person... good product but HORRIBLE BUSINESS PRACTICE.

I have to have a portable concentrator as I still am active and do outside work. The lines connected to a regular concentrator won't work for me outside. Too much resistance in the length.
I have an concentrator issued by Medicare and it is an in the house machine!
I wish to continue an active life as I am still able with an occasional recharge and I monitor my oxy count often! I use as necessary!
You folks have been very informational and receptive to a new customer. Your staff is quite capable about info I requested.

Jack Newell
I have been quoted for a new machine (G5) at a great discount! Possible Item# ******* as shown on the price list.

So far it is really good. Thanks.
Update:
My concentrator arrived in good order and it is in working order today. The service of your company has been excellent so far. Since I bought my portable concentrator from you, I suppose we will have an ongoing relationship. The after purchase service is important to me and many companies fail to continue their good service after they have received payment. I have no reason to believe that this will be the case with LPT.