Lowes.caReviews 75

My wife and I went to the Etobicoke South location to browse paint and the service was invisible. Nobody was there to assist us and when I asked for help, they twice page the same person, but they didn't reply.

I would definitely not recommend this location.

I purchased light bulbs for my bathroom that wasn't compatible and I returned it through Purolator, with tracking which shows it's been returned to them for 3 weeks now. I have emailed them about my refund which has gone ignored. No refund, no product. They are a scam online. I don't recommend buying from them.

Zero customer service - came to lowes twice today to purchase a high end air conditioner- both times zero customer service. This store is an example of one that should shut down and go online. Horrific! I will take my money elsewhere.

Promised on 10$ discount but later mentioned as product not eligible. Poor customer service and poor implementation

Went to Lowe's Pickering with a plumbing problem, that my plumber couldn't fix. I was a bit sceptical about going because of previous experience but as luck would have it Noel was there to help me fix my plumbing problem. He was unbelievable helpful and he also has a great sense of humour. We need more people like Noel in customer service. 4 stars because it was my first great service at Lowes.

This all happened within a few days actually. Online deal for snowblower. Their site said one item available and we tried to purchase it said none available then. But when I went back it changed to one available so I called that store only to be told YES there is one here we'll hold but we can't do a phone purchase you'll have to go online once again I did so and once again could not complete the purchase. My husband is ill and it's an hour away so we need delivery. Customer service at the head office said we can't fix it. So we went back on their website this time there was another kind 7 snowblowers available it said so we paid for one and paid delivery as well. A few days later,today, we get an email they had none available and cancelled our order! I called head office again and they said there are none! Can't help us! We had shortly be seeing our full refund or our lawyer will be called. We are so disheartened by Lowes. So I went online to Home Hardware and found an even better deal and picked it up today THANKS HOME HARDWARE! Wish I could rate LOWES A 000. Please Lowes don't apologize we don't want to hear it.

Lowes.ca customer service is absolutely useless. Their people are obviously reading from a script and have NO relevant information to provide. Will never order from them again. Save yourself the trouble and walk into the store. The online ordering site is completely dysfunctional

Never ever buy extended warranty from Lowe's. After facing any problem we have to deal directly from where they buy the extended warranty. They don't help

Awful customer service,not responsive,rude and confused personnel,after 1.5 hr call waiting they hung up on me,never buy anything from them anymore

When we went on the website we were informed that the washer dryer combo was in stock. But then we had to wait for over a month for the delivery. When we called lowe's to find out when our order was coming they kept hanging up on my wife. For customer service I give lowe's a big fat 0. I will never shop there again

Over the years use to make purchases in the store with No problems.
Last week made attempt to purchase on line only product from lowes.ca-THE worst experience ever!
1.System limit on items that you can order!
2. Absolute nonsense with inventory- updated by vendor?!
3. No follow on status of order- have to find out yourself!
4. No providing tracking of order by carrier!
5. Order canceled and money still not returned to account!

All of the above is absolutely different at Rona, where I paced absolutely same order and RECIVED within 48 hours! What a service.
And one out 3 orders that canceled by rona- money returned within 24 hours of cancelation!
I will never ever buy on line from Lowes! Rona only-Very professional!

We bought a patio door and had it installed by Lowe's installation. We were very impressed by how quick the install went, the guys were great. And my new patio door looks amazing. Thanks Lowe's installers!

Lowes did not price match with Home Depot even though I had pictures of the actual price tag from Home Depot. I decided to buy all my plywood at Lowes so it would all match because they are suppose to price match and I needed help loading my plywood. Wee they did not price match. Paid 12% more than Home Depot. But worse; at 67 years old I needed help loading. No help was available but when I went outside 2 Lowes employees where helping a YOUNG contractor load a few 2 X 4. If you want to pay more and have no help loading then use Lowes // final straw this review would not allow me to upload a photo

Very disappointed with the outcome of my Kitchen. In July 2021 I had worked with the kitchen department for my new kitchen which was targeted to be an 10 week delivery. When I had paid in full (which had to be done to place the order) it was explained that it was now a 10-12 week delivery. 13 weeks later the cabinets delivered. The inspector/installer who has previously measured my kitchen for the dimensions had come to install 2 weeks after the delivery, only to find out that he had measured my kitchen incorrectly and my 18" & 9" cabinets had to be reordered to a 15" & 6" cabinet. I was not credited any money back for these cabinets. The reorder had taken another 3 months and the installer had made another mistake placing a hole for the handle in the wrong location. Now a new door had to be ordered. It has now been another 5 months, this is now a year since I have paid for my kitchen and has not been completed. I have reached out to the Lowe's kitchen team and have not been responded to. I strongly recommend that you do not use Lowe's for any kitchen project, especially if you need to hire them to measure and install.

Lowe's has posted on their website 6 electric lawn mowers, listed as Clearance items. Yet you can't buy them online and you can't buy them in-store beacuse no store has them. These items have been posted for weeks so I check back every day, refreshing the page multiple times throughout the day- hoping that one would suddenly appear in-stock. They never do. It's been incredibly dissapointing and a complete waste of my time.

Suggestion: create functionality so customers can be notified when an item is back in stock, and

IF A PERSON CAN'T ACTUALLY BUY YOUR ITEMS, REMOVE THEM FROM YOUR WEBSITE!

Purchase this item June 2nd 2022. Was informed I would receive it from 7 to 10 business days. I called when I did not receive it this item to see where it was. Talk to a few people so it would be there in two days or be there in a week. Escalated it to supervisor she told me no there is no guaranteed 7 to 10 days of purchase. She said 7 to 10 days of delivery date. Which is not correct that's not what I was informed or read when I purchased this item. I told her why would anybody buy an item on a delivery date and you don't have a clue when the delivery date is. That makes no sense. It was really ridiculous that conversation but anyways she gave me a date that it was shipped out and the date of when I would receive it. Which was June 28 still no item. Here we are July 3rd still no item. I had hired a contractor to redo my washroom which was also installing this door. I had everything organized when the door would be here so he would still be here. Now it's costing me an other $100.00 or more money to have him come back and return to put up the door when I do ever get this item. I have really gone back-and-forth with customer service I get all kinds of different answers some of them are shocked that I haven't received it that I should've received it some have told me it should be there within the next 2 days some have told me it's been lost so I really have no idea all I know is I really really wanted this item. So now I get this email asking me for a rating so obviously by now I should've received this item can't give a rating to something have not received. Is this frustrating yes very much so do I still want this item yes very much wish somebody would've just been honest with me. Not sure what I'm gonna do I'll try one more phone call next week and I see what excuse I get this time. First time using lowes on line. Very bad horrible experience