Lowes.caReviews 75

Even with a scheduled pickup time, I waited 16 minutes for my items.
There is way too much information in the Email correspondence received regarding purchase

I decided to give Lowes another chance since the Pandemic has... hopefully passed. Unfortunately nothing changes. Out of all my online purchases Lowes has to be the worst. Half the time the order is cancelled because the item is out of stock even though their web site for the specific store shows its in stock. I'll continue shopping at lowes in person, but never again online, they have the worst communication and honestly they should not be in the online business!

Carly from the kitchen design centre was excellent, very helpful and knowledgeable, great customer service and could help or direct you with anything you need! Highly recommend! Need a new kitchen, ask for Carly!

Terrible experience! Online offer of $25. Savings wouldn't go through so I had to call. Even the supervisor could only give me a $17. Savings even though I sent a screen shot of my $25. Offer. Then to top it all off, they double billed me. The first time I called about it I was told it would "drop off" my Visa within 5-7 business days (even though I clearly told them it was not "pending, it went through"). When it didn't drop off, the next call I was told that a supervisor would call within 24 to 48 hr. That was Wednesday, it's late Monday now. Now I've been on the phone for over half hour & they're insisting there's nobody who can talk to me - they'll reach out after they've settled things with their IT dept. They don't dispute that they double billed me. Their IT problem is THEIR problem, but they won't simply give me a credit for the second charge & won't talk to me. RIDICULOUS!

Lowes sells 100lb propane tanks and then don't sell the hardware to connect the hoses to the tank. Spent an hour to have them figure that out,.

Went to shop plants at Lowe's at 2:30 pm May 7,2022. After an hour of choosing my plants, got to the cashier, and was told all of those 6 pack annuals I chose (chose 7 of them different types, all six pack annuals), all priced at the shelves at $3.99 each, was told by cashier, they all come out as $4.49, none is $3.99. I said none of the shelves indicate a price of $4.49. She said for me to look for an associate, she cannot help me as she is just the cashier. I asked her if she can page an associate and she ignored me. I repeated my request, she said she'll have to do all those in the line up, and I have to do it myself. Very rude, and no assistance at all. I left all those plants with her and left the store.

Ordered a dish washer and promised me 5 days after delivery. But still waiting 8th day, my installer coming tomorrow.

I am in the build industry.
This is my first negative review.
The Lowes search engine is the worst I have ever seen. I find product physically in the store try to find and order online to no avail.
I can't believe their IT department and corporate have allowed this to go on for so long. They have lost most of my business due this fact. Couldn't imagine how many more people they have lost because of this

I watched a video where this crazy Karen refused to let a Lowe's driver leave. You know what Lowe's did? They fired that driver for recording this Karen and are threatening to sue him because he posted the video on a public site. Wow okay so I am never shopping at Lowe's again, and you should too if you think kidnapping is wrong

Lowes Canada sold me a storm door and booked me for installation. 3 weeks later and several contacts with their "Installation Manager" who can not manage the installation company they retained, a guy came to take measurements of the opening. He could not tell me when the installation will take place and how much it will cost. Few days later the installer advised me that as I have an non standard opening ( false as the old door is standard) a special order is required with 8 weeks delay and at exuberant almost triple cost! Incompetence or swindle?
I went to seek the door I paid 3 weeks ago and it was not available!?! Had to argue hard and get my refund of the purchase. Four wasted weeks and I am back to square one!

WOW... here we are in the 4th wave of a pandemic and Lowe's apparently does not provide their delivery team with masks! Not only could the delivery team not understand directions their understanding and speaking English rates a zero!
They arrived with no masks did not remove their boots and entered our house... which no one outside our home has been in for over a year and a half. Not shopping at Lowes again

Today, we received an advertisement on email for a gazebo on sale. Turns out it is not available in any stores in this area of Ontario. This is the 3rd time we've ordered something that is not available. It happened with a lawn mower and snow blower as well. They will not give rainchecks either. In fairness, they did offer us 10% off up to $100 on our next purchase. When something is advertised and you try to order it on the same day, I think that can be called false advertising. In the past, we have spent a lot of money in their Brantford store, but we will not be shopping at Lowe's Canada any more.

I purchased a shower surround last year for my own home (mid covid pandemic). It was listed as in stock, with an estimated ship date a few weeks out; no problem.

A month after the estimated ship date, I finally stuck it out on hold long enough to talk to someone: turns out many of their products ship direct from the manufacturer, (companies like MAAX, etc). The problem is that the product hadn't even been manufactured yet! Lowes said they would find out more info and get back to me, but they never did. A few calls to Lowes later, I decided to call MAAX directly. MAAX wasn't happy about this as they don't sell directly to consumers, they are wholesale only. Eventually however, I find out my shower surround is being scheduled for shipping the following week- 3 weeks later I received it. (2 months after the estimated ship date).

I'm a contractor/carpenter. A client wanted a shower door from Lowes, despite my warnings. I ordered it, gave them 2 months, then emailed to inquire about it's status as it was still "processing". My only response was a "order cancelled" notification along with a refund, citing "low stock". I now need to source another shower door for my client, and wait for it to ship. Lowes online will never receive my business again. It's a glorified shopify store.

I tried to make a simple purchase online from Lowes and wanted a courier to pick it up. That session started hours of frustration, phones calls, and wasted time. The cart would show items added, but when opened, it would say your cart is empty. After many retries, the contents would show. Once I eventually had an order completed, I ran into another glitch. They have nothing on the pickup thread to allow courier pickup. After three phone calls, I found out that you have to put the courier's name in my contact info but still use my phone and email. Another kluge!
After three canceled orders and a fourth that continued showing an error, I gave up.

Called at 3pm to cancel order from 2:46pm (lights from Globe Electric). Told by Lowe's that the vendor had to cancel. At 5:22 received email from Lowe's, item has miraculously shipped within 3 hours on June 23. Says it will not ship until 4-5 days after the purchase day on Lowe's.ca. UPS were not contacted until June 27, by Globe Electric, order picked up June 27, so why send an email saying it is shipped. WHO IS LYING, And why, over a 67.00 order cancellation? I made a mistake and ordered the wrong product, stupid me, I will never order from Lowe's online and advise that is the best solution. Not helpful employees, making bad decisions.

Don't buy anything from Lowe's unless it's a consumable product like cleaners, batteries or screws and nails. I bought a storm doors with the handle set. The handle broke after a year and their answer to replacing it was to contact Larson in the States to get part. They had one right there in the store, on display on a door and refused to sell it to me. Lowe's. You lost a customer.

Ordered two items. One item arrived promptly from a store in Toronto where I live. After waiting two weeks for the second item I contacted customer service for an update. They told me it was coming from a store in BC. Twice now they have tried to contact the store's online service people and also the manager but they won't return their calls or emails. Now I can't get a response from customer service. Has been two months now, either that store doesn't exist anymore or they don't like shipping to Ontario

Good luck ordering anything online from Lowes, at least in Canada. I ordered 3 things this week at all were supposedly available, in stock and available for pickup. Turns out, they had none of them and they just cancelled the order after charging me. I spent over an hour on the phone trying to get an explanation only to be told their online inventory is inaccurate.

I was planning to spend some serious money on flooring when I went to pick up these items, but now I will never look at their website or set foot in one of their stores ever again as a result of ths experience and their total lack of customer service.