LoveKnitting

I have placed orders with LoveKnitting before and was mostly satisfied. On one occasion I was shorted a skein of yarn, from a very large order, and the response from customer service was quick and the result satisfying.

This experience has been less than satisfying (understatement)! I ordered 6 skeins of Paintbox Sock Yarn. What arrived was 6 skeins of Sarasota Cascade yarn. I did not receive a prompt response to my email so caught someone in the chat to resolve the problem. What I wanted = the yarn I ordered ASAP so I can use it for some Xmas gifts. I requested expedited shipping and even agreed to pay for it. I was initially told maybe they would pay 1/2 the cost. Later, via email, I was told they couldn't send it expedited because my original order was not shipped that way. WHAT? My original order was not for 6 skeins of Sarasota Cascade yarn either but apparently that part doesn't matter.

They sent me a return address label and said my money would be refunded when they received the product back. They claim they have reordered my yarn and it should ship within 24 hours using standard shipping.

For my trouble they said the would give me 15% off on my next order. I replied saying that they are making an assumption that I am actually going to order from them again and per my calculation 15% of my average order came out to almost the amount it would cost the to ship my order expedited. No reply to that email.

I'm not sure how they reordered my yarn without charging me for it since they will not issue a refund until they receive their return. I guess we'll see what happens.

Sadly I believe this is the only place to order Paintbox Yarn.

I ordered two small skeins of yarn. I received 4 giant skeins of an entirely different yarn. I used PayPal to file a complaint. I made the mistake of emailing the company from my private email. They proceeded to tell me that although they had received my return they could not refund my money until I cancelled the dispute. This exchange went on for a week. I don't think English is their native language and I don't think they know how PayPal works. Finally, after explaining to them over and over that they had to respond to me via PayPal they finally gave me my refund. If you are going to use PayPal learn how to use it.

Placed my order almost three weeks ago, so far have received only half of it and no communication regarding the other half although they have gladly taken my money for it. No replies from customer service to my daily emails I've been sending requesting an update on my order. Seems they're happy to take your money and not provide any service. The delivery is very slow and not tracked so other than an initial confirmation email saying that the order is shipped you don't receive any further information. I would advise not buying from this company, especially if you require something in a rush but honestly just don't bother as you may not ever receive anything and be left out of pocket.

I was super excited to have found what appeared to be a great new crafty source. I placed an order for 10 balls of Mochi yarn and waited eagerly. A month down the line I have been told the order was sent, then told they ran out of stock, offered a meagre discount, told I had been refunded (still have not) and all the while I have had to do all the chasing!
I've sent numerous emails requesting the matter be resolved and whilst their correspondence is very sweet in response to my requests that something be sorted, I am not closer to resolve and am still £40 out of pocket a month down the line. Totally unacceptable and downright shocking. I wouldn't recommend making any purchases from Love Knitting as there is no guarantee you will receive your products and you will be left chasing them until you give up and hey keep your money. If they aren't a scam then they have absolutely no clue how cusomter service works. HIGH RISK!

Two international orders were placed in quick succession. One arrived JUST on the maximum delivery time, the other, placed two days after, is yet to arrive.

Customer service (when they answered) was poor and I was asked to wait another 10 days, which is remarkabe. This means I will have to wait over the Christmas break for my purchases to arrive, running the risk of not being available to get my package. There has been no offer of resending the parcel, discounts, sweeteners of any kind.

For goodness sake, give people the option of a tracked order! You say it keeps postage down, but I would be VERY willing to pay a bit extra to see where my items are.

Or you could save on the fancy packaging (nice addition but...) and spend more on the shipping and get better feedback.

I will be buying local from now on.

I think they must mail the orders third class for it to take so long. I did receive a shipment confirmation about 2 days after I placed my order. The tracking site it leads you to is not USPS, but does have a USPS tracking number. So I looked it up on the USPS site and it is a valid shipment. I am not sure about the updates because USPS isn't always very diligent, but I signed up to receive alerts via email to see if there is a problem. So we will see...

Shipping nightmare! Beware of the shipping and have a plan B. I think if a company is too busy with the holiday orders on March 1st, there must be a huge problem with the company. No help from customer service in fact I could only leave messages. My e-mails were answered but my questions weren't. Why would it take 2 weeks or more to ship from Mo. To Pa.! I actually could have driven there and back faster. Tracking # won't work! Company says package was dropped off, shipping company says, WE NEVER RECEIVED A PACKAGE!

Unable to obtain any tracking info of order. 3 emails sent, one response advising that I would receive 2/3 of my order 5 days ago. Nothing has shown up but their silly booklet which I didn't request but did have a tracking number. Odd that they have that ability to give that info but nothing about what I paid for. This was after order placed 3 weeks ago. Auto response is they are too busy. Last email I sent requesting yet again for status of my order, I challenged them that if I decided to now cancel the order would they be able to retrieve it by their own system.
Buyer beware! There are many ways to buy the same yarn by In-store and online. The only issue would be is that you'd have your yarn and project completed.

I have written multiple emails and called the customer service line, no answer, left messages, no response. Auto response email saying the my email was received is all. Shipment was missing item on the packing list and cannot get a response from the company.
Update: Finally recieved email response after another attempt to contact through help/support on web site. Email claimed we had been contacted and informed that missing item was being shipped. I couldnt find email, looked in the spam folder too but did receive the missing item, so order is finally completed.

I should have resisted the alluring email from Love Knitting after my last bad experience with them. I should have taken my own advice and read my last critique of them.

However, I forgave their earlier bad service and forgot my own review.

This time they were having a bad problem shifting warehouses or somesuch. They have a thousand excuses. They sent cute emails explaining their problem... could we not be sympathetic having experienced a similar bad move and forgive them taking our money and doing absolutely nothing about our order?

Seriously this company is the pits.

AVOID THEM!

A company that started fine but is getting worse but every day in terms of communication and responsibility for orders. My last order was placed on 13 January, the money was drawn from my account the following day! And for a week nothing happened. The order was closed by mistake by Love knitting employee - because she believed (?!) that I wanted so. Believe in the church and not in the deal - a good company do CONFIRM with the customer if the customer WANTS to cancel the order. Do not just believe that customer wants it. Now I have been offered a 20% discount if I want to order something from them? Do you think I will take a chance to order something other than what I wanted from the beginning? What I wanted is now sold out and not coming back... and why will I take a chans to "lock" my money, like $ 150 for a week in a bank for the company that neither answers or deliver goods? And that's after I've spent about $ 2,000 last year to buy yarn from them. You offer me 20% of the yarn that I do not want after you have canceled my order because you THOUGHTI wanted to cancel? The Internet is big... - I will constantly give opinion on all sides about the level of service you have. I actually got really hurt by your treatment of my case. I am angry and sad to the marrow of my bones... your e-mails and "I feel sorry that it happened," will not deliver Noro ball of yarn I ordered, paid and not received...