LoveKnitting

I have been ordering and recommending the UK site for the last 4 years. Could order on a Friday and receive my order within a week, candy included, for a flat rate of $ 5.95 Cdn. I could pick up the phone any day of the week and talk to a helpful cheery person. Then I stopped getting 'special offer' emails. The next time I did it was on a North American site. The prices had gone up and the shipping rate was now $13+. To add insult to injury, the one and only order I placed took over 3 weeks to arrive. When I called to inquire where my order was, I was told to be patient and give it a couple more weeks to arrive. Wish I could still order from the UK.

I really like the yarn I order from this site
I have placed two orders that went really well
I am still waiting for my 3rd one, I have placed it 10 days ago
The delivery company they use is such a struggle to deal with, really hard to contact and get an answer from
Tracking details are not updated, and when they do put an ETA, they keep changing it
The price of the delivery would let you expect that they use a professional delivery company, but no, they use Hermes
Also, Loveknitting doesn't do any commercial gesture to compensate for the delays
Really disappointed and now looking for another website to order from

Unfortunately, a good company using a very bad delivery service. I have been a frequent customer of Loveknitting, but their use of DHL as their shipping service is a disaster! They refuse to provide decent tracking and the customer doesn't know if the package is lost or just delayed. Why Loveknitting doesn't just correct the situation with a trustworthy delivery service is beyond me. Regrettably, I will have to find a new source for my knitting yarn. I still have not received my last order, and no one has been able to tell me what's going on with it. I've requested that I be sent a new shipment or a refund, but Loveknitting says I have to wait another week! Really? Unacceptable!

Received a new customer discount code from my friend and went to use it. Chose my yarn which was on sale and the discount wouldn't work. It's didn't sit well with me, because a "new customer discount" is very different than a "discount on top of a sale" (which I wasn't seeking). So I emailed this to the company:

"new customer here... referred by a friend. I go to purchase a pack of yarn... and apparently I can't use the discount because it's on sale? Oy vay. Not a good start. :("

And got this response:

--I'm afraid only one offer can be used at a time, so your discount code will only work against items that are not included in any other sale or promotion. You can view the terms and conditions of our discount codes here https://help.loveknitting.com/hc/en-us/articles/*******707-Are-there-any-exclusions-for-my-discount-code-. If you only have non-sale items in your basket please do let me know and I will investigate further.--

Felt to me like a 'sorry not sorry' response and placing blame on their terms and conditions. Seriously... telling a new customer they can't use their new customer discount unless they pay full price? Gonna take my business elsewhere where a new customer discount really IS a discount.

A while back i had ordered catania yarn, it was shipped from the UK and after waiting for 4 weeks was told that the order got lost. But LOVE KNITTING reordered the yarn and i received the yarn. It took almost 8 weeks from the day that i first made my order. But that was not the companies fault. Since i am a knitter i have patience and all worked out. Have made some more orders since then and i am more then happy with the service the price and quality of the yarns. Thank You Respectfully Christine Z.

I ordered over $100 worth of wool to make a blanket, so i picked some wool i believe i picked acrylic but the company said this was incorrect and that i had picked cotton fair enough i only have the invoice to go from. Regardless i will never know but i dont like using cotton so it would have been a big mistake for me to make. That was the first error second was that the page that i ordered of said that the BALL size was 500g and i was buying a pack so i believed that would be more than enough with the 3 packs i ordered, but it turns out that was the pack size the ball size was 50g and looking at most of the pages they all have the pack size and not the ball size so be careful with that. Then we get to the real fun part seems that if you return the wool with in 14 days you can get a postage refund only problem with that is i am in Australia and not only did it take over 2 weeks to get to me but it cost me $67 to return it to the company no refund on that from them i did however get $45 back from paypal the blessing that they are. So be very careful when ordering from this site

This is going to be a long review!

Awful service and I wont be using them again. Placed order on 19th may, wasnt told at the time that there would be any kind of delay. After a few days I checked to see if my order had been dispatched but no, so I browsed the site and found the bit about the warehouse move, so I left it for a while longer.
I emailed on 25th may (thought that was quite patient of me) only to receive a generic copy and paste job saying about the warehouse move but nothing in reply to my request asking if they knew when I was going to receive my parcel. I replied requesting a personal response and a reason as to why my money was taken on 21st may even though my order wasnt dispatched and they clearly had no intention of doing so. I got the usual response of apologies but still no real answers just saying they HOPE it will be sent out over the weekend, which it wasnt.
I waited till 2nd June, still nothing! I emailed again stating I still have not received my goods or a refund and 2 days later I got a response saying they COULD TRY and see if they could push it through the warehouse, not WOULD MAKE SURE, this being 15 days after placing my order! I replied saying if I wasnt going to receive it by that Friday then I wanted a refund, the response was that they couldnt guarantee it would get to me by then so they refunded me.

IMPORTANT NOTE; I said to them that I hoped they hadnt been sending out new orders before the older ones to which I got no response but clearly I was right... my mum (who I unfortunately recommended them to) told me she placed and order on 1st June and received it a couple of days later! She had since placed another order on 8th June for £183 and has still not received it! 22nd June today and still showing as sent to warehouse, no contact to say whats going on, no reasons or excuses, no compensation in any way shape or from, nothing. So thats another 2 customers to go along with all the others that LoveKnitting has lost as neither myself or my mum or any of the other people I have recommended them too will be using them again. Word of mouth is a powerful thing which is why operating a business in this manner is not a good idea.

Ive had nothing but excuses, no help, no nothing. (15% off my next order as an apology is an insult when I had been spending over £80 and already getting 20% discount because the amount I was spending, absolute insult and ridiculous!)

I felt I was very understanding with them for such a long time as my previous 2 orders were fine and I WAS happy so I gave them the benefit of the doubt but that was very misplaced. The change of warehouse excuse has been so drawn out and milked for every penny, a huge national company could have changed premises with absolute minimal disruption so a smaller company like this, it should not cause disruption like this for over a month. And to send out newly placed orders before the older orders that people have been patiently waiting for is just really not on and BAD service.

And to top it off, you cant leave reviews on their website unless they have sent you an invite to feefo, of all sites, the review site that has itself the worst review! And I never did receive an invite anyway, funny that.
So, to sum up, I am very unhappy. The 2 orders I did receive before all this were great, good selection, good prices, discounts over a certain amount spent, nicely presented and delivered pretty quick but Im now thinking this was some kind of ruse to suck you in to make you think theyre a great company.

Like I said, this moving warehouse thing has long had its day for an excuse and I am thoroughly disappointed that I did not receive my order and was given no help whatsoever, if that was my business I would have gone done to the warehouse myself and got the order together! You do whatever you can to make the customer happy and to fulfill your promises you make as a company (promises that are plastered all over the website, happiness guaranteed... Or what? No mention of what happens when there is no happiness. Also its 13,000 reviews not over 15,000 (stated on site) and its 4.8/5 which going by feefo means absolutely nothing anyway! And expert help... I dont think so.

UPDATE: just found that they responded to my mums message (from 5 days ago) yesterday. Response was that they are understaffed and a lot of the wool she ordered is out of stock! Not only that, apparently because of this that has delayed the order further! Are these people for real?! Everything was in stock 2 weeks ago when she placed the order and she has received absolutely no information from them concerning this. They also state these occurrences are very rare, I dont think so! But she can wait for 10-14 days as long as their suppliers have them in stock or receive a refund for that part of the order, the order being £183 that they took straight away from her bank account! The rest of the order is awaiting dispatch. This is totally unacceptable LoveKnitting!

I've ordered a few times from them and always been happy, but when they had their sale a couple of weeks ago I ordered twice (total of approximately $90.00). To date I do not have delivery of the items, and it looks like they were shipped with a carrier that doesn't deliver to PO Boxes, so they were returned. Wish the system would have kicked out my PO Box. The rep I've worked with has been no help at all, stating that they will not issue a refund until they've received the items back from the carrier. She said I'd have to reorder, of course not at the sale price and they will not issue a credit. I asked to speak to a manager, and have not heard from one. So I've resorted to disputing the charges with my credit card. Will not be ordering from them again. Thankfully there's Jimmy Bean's Wool which I've never had an issue with.

Used Love Knitting a lot and was very happy with them, then I didn't receive an order. They said they were moving warehouse, so I waited. Finally I asked for a refund, they replied it was not possible, system won't do refunds but once I'd received my order I could then return it for a refund. I'd paid via Paypal so requested refund with them, it was shown as reversed on my order same day. Love knitting didn't like that, I received an email asking me to cancel the Paypal refund because it would take 2 weeks to process and they now could issue me with a refund. My trust has gone with this company, how dare they ask me to cancel my refund via Paypal, why on earth would I trust them to refund me.

I'm really upset about all this, I used their site for months and loved their yarns and spent a lot of money. Great shame. On a brighter note there are other several very good sites I'm now happily using.

I started to oder yarn from LoveKnitting in January 2017. So far have done about 6 or 7 orders. All of them arrived to Australia within 2-3 weeks. Sometimes same order parcels( I always order a lot so they need to pack that staff in two bags) could be deliverd with 2-3 days difference but it was because of customs clearence. When i contacted them, their respond was very fast. Great shop with great variety of yarn! Great service! Here in Australia we have very poor choice of yarn so I was very happy when i found this shop. Just would like them add a few more yarn brands that are possible to buy from ebay or etsy. I will deffinitly order more from LoveKnitting and highly reccomend them to all my friends here in Australia and in Europe.

I just placed an order 2/11/18 and have not received any e-mails about my order. My order says complete and shipped but no e-mail confirmation of either. Tried the number and it cant be connected? E-mailed customer service and just got auto reply. Feeling really nervous that I wont see the 9 skeins of yarn.
On their website it says:
All parcels from our US warehouse will be sent tracked, and you should receive your tracking ID on your dispatch confirmation email.

If your parcel is shipped from our UK warehouse, then unfortunately your order will not have tracking.

If you need help with your tracking, please contact us.
I cant get a hold of them and have not gotten an e-mail with my shipping tracking info. Just order limbo right now.

Wanted to add an edit.
Customer service e-mailed me today and apologized that my shipment had not arrived yet, they also mentioned that shipments from England to US take about 10 business days. Which that is fine with me. I just would have liked an e-mail confirming my order was placed and approximately when I can expect it to arrive. Ill keep you all posted when my yarn arrives! Changed the stars to 3.
My yarn arrived! 02/22/18.
Changed my review to 5 stars. Great priced yarn, slight wait for arrival. I definitely suggest using PayPal so you have documentation of the order, unless you have a printer. Once I got over the panic of not receiving the e-mail confirmation this felt better. It helped to get reassurance from Loveknitting customer service that my order would arrive in about 10 days.
Very happy with my order!
Also, create an account on Loveknitting as well so you can view your order info and history.

Don't know why there are negative reviews about these guys. They have always shipped out my yarn quickly and if there is ever a problem they take care of it immediately. I just placed my fifth order with them and I couldn't be happier. The fact that they have free shipping available is pretty amazing because they also have free returns which I have used. They ship quickly but sometimes the carrier sends the package all over before it gets to me so it takes a while. But hey, it's free so of course they are going to pick the method that is most cost effective for them! If your issue is slow shipping then pay for expedited shipping! I have never had anything but positive response from both the chat and emails I have sent them.

Save your money. My order is taking a month for yarn in stock, from the US, to the US and they say they don't give you tracking numbers. They send constant solicitations, maybe two or three a day or more, When you dare email them to find out where your order is they don't respond until about 6 emails later. Than they make something up, tell you it is going to a different address and then tell you to call them long distance and you have to pay for the call. It is there job to find out where my order is. That is not my job. I do almost all my shopping on line but this company is by far the worst of 2017. Trust me... everybody else is better

I made an order with Loveknitting.com for 6x balls of wool. A few hours later i also found a knitting book on their site that I liked to look of so i sent them a query asking if they could add it to my order. They responded very quickly to this so I ordered it as well. Over a week ago i recieved the book but the wool is nowhere to be seen! On my account it says that the order is complete. I have written to them 3 times now and haven't recieved a single response! So they are very quick to respond when it means they will get more money but they obviously don't want to know anything more after that. Their website is shocking to contact them and they don't even offer anywhere to leave feedback on their site! I will NEVER be buying from them again and will be letting everyone I know to be going anywhere but knitting.com to buy their products! Shame on you knitting.com!