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I ordered 3 items through their website. The quality of these products were embarrassing. I sent them all back immediately. Upon receiving my return confirmation, I was only issued a partial refund. When disputed, they claimed to have only been sent back 2 of the items. Why would I WANT to keep their awful product? This was a careless discrepancy on their end that I am paying for. Now I'm out both the product and the money. Never, ever shopping here again and if you value honest customer service, neither should you!
They have a policy that they will not exchange or allow refunds on "items marked on sale." First, although some of the items have lowered prices, they are not explicitly marked "sale." More importantly, they refuse to exchange items when the size is totally wrong. I checked the size chart and it should have fit me-- should have even been a little big. But the items I got were teeny. And their response was "we don't guarantee our sizes." And it says that on the size chart. What is the point? So they have bad customer service and bad business practice and I will not shop with them again. Do a google search for reviews on this company-- I am not the only one!
I took a chance on buying a couple of summer dresses. One of them was a little bigger than I expected, but it's not an issue at all. The material is quite nice, thicker so it isn't too see-thru... but the white one is a little see-thru. Shipping was a little slow but aside from that ordering from them was straight forward. I love the dresses.
I ordered a pair of black booties, a pair of flat gold studded short black boots, and three pairs of leggings. There was a hold up on shipping and I called to inquire. I received the items about a week late. The two pairs of boots were of exceptional quality and the three pairs of leggings were all really nice too. This is the first time I ordered which was last month.
It's basically like another Forever 21! I love it. Great styles, great prices. Their cardigans are really cute. I have several from them. :)
