Love Culture

This is a terrible company, i don't recommend anyone to spend their money here. I was not issued a full refund for my items because I was told I was given store credit, so what does store credit have anything to do with a refund for items that I returned? The conversation that i had with the supervisor Marisa Dallez made no sense, and was the most frustrating conversation I had with any customer service person in my entire life. Stephanie from customer service was no help either. These people are not customer service oriented, and will make you so upset. Trust me don't deal with them, save your sanity!

So I spent about $100 in this website, and when I got my shipment nothing was as I expected it. Sizes run way too small, they don't look as the picture, etc.
So I returned almost everything (except for only 2 things) and when they got the return they didn't give me my money back, instead they give me a store credit! Something that I don't want because everything in this website is horrible!
Don't ever buy from LOVE CULTURE WEB STORE! Nothing was as I expected!

The quality of their merchandise is ok, to say the most...
Some sizes run way big, while some run small.
Most likely, cause they don't manufacture their merchandise, just slap their tags on...
Either way, if you purchase it online, and return it, make sure to check your CC statement for the refund transaction.
The customer service team will go for days, without giving you a legitimate answer to your refund inquiry, as if you are speaking Chinese, no offense.
Only after I submitted a dispute with my Amex, I received an email with some nonsense excuse, why the refund has not been issued, after two weeks of receiving the returned package.
BSing your customers from the start is not a good look for a growing business, considering the product is not that great either.
Xoxoxo ;)

I bought a dress and a bracelet online for an event I had on the Friday of that week. I paid the expedited shipping which was like $28. I received an order confirmation that same day. The next day when I received my shipping confirmation is only had the bracelet on it... I called to complain and they told me the dress was sold out (even though it was still showing availability on their website) and that they couldn't refund my shipping cost (THE DRESS BEING THE ONLY REASON I PAID IT) because they claimed the package would still be on time, even though the tracking number claimed only a label had been created it hadn't actually shipped yet. HORRIBLE customer service and business in general.

I shopped in the store. First time ever, and the last. I think they train their employees to be nasty. I did not know this was a 'finial' sale store. A sign you ask, of course. In Spanish. The sales person told me after I paid. No returns! No credit. Nada. Nothing. My item was not even bagged, I hadn't touched it. I said candle my transaction. No! No returns. I'm not returning, I'm canceling. They laughed and made fun of the fact i was stuck with this merchandise. I WILL NEVER SHOP THERE. EVERYONE NEEDS TO KNOW NOT TO SHOP THERE. What's up with a company that doesn't stand behind their merchandise? Oh, and Catalina very nicely gave me corporates number. The only thing is, it goes right back to their store. THIS STORE SUCKS!

I went to buy something on last sunday in love culture store ( located in stonebriar mall).
I saw good deal on clearance. It was buy 1 get 1 free. I found something for me hence I couldnt find something on it for my size I decided to buy something for my friend.
Me n my friend we tried items at home. I got it right but my friend couldnt so I went back there on monday to exchange ( it has tag n all) n get something which could fit her...
People there were so rude they said they cany do it its against their policies.
Iteied to make them undestand that. That product would be of no use. I requested to help me out. But they said No straight on my face. Which I hare so much. I wouldnt be buying anything from them now for sure

This place is honestly a scam.

I placed an order with Express Delivery at 6AM on a Thursday morning based on the disclaimer that any orders placed before 11 am will be shipped that SAME day... I followed up with an email just in case. I was then told NO my order will not ship same day and it will not arrive on time. HOWEVER, when I called that same afternoon to cancel the order (because I needed it for a wedding and I dont want them if they're coming late), I was told it couldnt be canceled because it had already shipped! Even after they told me it wasnt shipping until tomorrow...

So I simply asked for a return shipping label. HA. Well between the Customer Service representative Anna, and her Supervisor Marissa Villaz, I was told at least 10 times that it was MY mis-understanding... They said they don't provide shipping labels... so not only did I waste $22 on express shipping, it wont be here on time and I have to pay for shipping back to Love Culture.

They REFUSED to acknowledge anything in the emails that might convict them of providing false information. Refused to supply a return shipping label. Now I'm reading all these reviews on how no one gets a full refund because they pull some 'not a full-price' item on it... Can't wait to see what excuse they give me when I do send these shoes back.

Love Culture has never done me wrong. The prices are a little high on some items, but I feel like the quality and unique styles are worth it. I used to visit their brick and mortar shop, but I've ordered online from the site at least 5 times and my order has never taken more than 3 days. Well, it probably helps that I live in the same state. Never had an issue where I needed to contact customer service, but I'm sure the service would be great. Cannot say enough good things.

The clothing is cute but the customer service from the online store is just terrible. I previously owned a skirt from Loveculture but after it went missing I decided to order a new one. I found out later that someone in my building had stolen it from the laundry room so I tried to return the new one.
I got an email from customer service saying they wouldn't take it back. Turns out because I bought it when it was $1 cheaper, it's considered a "final sale" item. Ridiculous! So after spending $10 shipping it to them, they're charging me the re-shipment fees too. For that tiny a discount, I should've at least been offered a refund on the sale item and then to pay the difference between the regular and sale price.
I then asked customer service if I could exchange the item, but the website is unaffiliated with the store. The person I spoke to was absolutely unsympathetic and unhelpful. Very disappointed in the customer service at LoveCulture.

I've ordered from Love Culture a couple of times and I really love their clothing. Everything is well made and of pretty good quality. The only major problem I've had is that some of the items they have marked as 'In Stock' aren't actually available. This happened with 2 different outfits I ordered on 2 separate occasions (each time there was a major sale going on). I was VERY disappointed. However, they didn't charge for the items and I still got free shipping and such. Overall, a pretty good experience if you can deal with the uncertainty of not getting an item or two that you ordered.

I ordered a dress off their website. Not only was the dress a totally different color than on the website, they charged me $17 for shipping. I paid a total of $54 for the dress. When I returned it they only refunded me back $33 for the price of the dress. When i called and asked why wasn't the full amount refunded the customer service rep jasmine informed me that shipping was non-refundable. What kind of company makes you pay all that money for shipping then keeps it when you return the item(s). I expected to get back the same amount i paid for the dress. I will NEVER order anything from this website again.