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The company has garnered a mixed reputation, with many customers praising the quality, comfort, and stylish designs of their leggings. Positive feedback highlights timely deliveries and responsive customer service. However, significant concerns arise regarding inconsistent sizing, product availability, and issues with returns, including unclear policies and lack of support for order discrepancies. Additionally, customers express frustration over subscription cancellations and difficulties in reaching customer service. Overall, while the product quality is well-regarded, the company must address operational inefficiencies and improve customer support to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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While I liked the designs of the leggings I was disappointed that there was a big lotus leggings logo on the front of them. The logo was not pictured or advertised on the website in any of the photos of the model in the leggings. That is false advertising. I would not have purchased the leggings if I had known they came with a big obnoxious logo on them. Id prefer a pair of leggings without the logo.
Excited when I saw the styles and new my wife would love them for Christmas. Buyer beware! The site makes very visable that shipping is free and that orders ships the next day. Beware, you have to dig deeper to see that their free shipping takes 2-8 weeks. They mention expedited shipping but you do not get that option in the cart. So plan on slow boat shipping.
Needless to say the two pairs of leggings ordered did not make it by Christmas or even New Years. They did eventually arrive and I was excited to give them to my wife.
The excitement end quickly. Buyer beware! The Vegan Leather can best be described as leggings made from cheap, thick, black, plastic wrap. They stuck horribly to themselves and even worse to the skin. So much so they were unwearable. The pair of mermaid leggings were see through and had the added bonus of a hideous, cheep, and exceptionally tacky logo right up front on the mid-upper thigh. Both materials felt and looked cheep and neither fit very well. Even though the same size from the same company, neither fit the same.
Buyer beware! You can create a "ticket" for all sorts of issues. The one plus is that responses to emails were pretty fast. On the other hand the emails were caned, likely robo responses with little more than links to their site. Thanks for the unhelpful but fast responses.
In the end both pairs were returned for a refund. Mind you we have 7 days to return them. They can take 8 weeks to arrive but don't return in 7 days you're out of luck. Plus you have have to pay for return shipping PLUS a $5 restocking fee per item.
Thank you Lotus Leggings for selling a product you cannot deliver timely, that is cheap, tacky and poorly made, and for allowing me to pay shipping and $10 to know how terrible the product is. I see why you offer so many sales and promotions to suck people in and then screw them.
There are far better leggings and FAR better merchants. If you are considering buying from Lotus Leggings, do yourself a favor and move on.
P.S. They do bribe customers with free leggings for leaving reviews. I guess you could take advantage of that and get leggings for what they are worth, nothing.
I love my Lotus Leggings. They look and feel great, although i received them after Christmas but, the good thing is I'll have them early for next Christmas.
Iget my Lotus leggings today ad I absolutley love it! At first, when I unpacled them for a second was thinking their quite small... How wrong i was! Material is pretty streachy but also breathable. Also the dragon print on them is pretty savage. I will definitley get more Lotus Leggings in the future! :)
Couldnt get the sale prices they were advertising... I get the prices were in US$ and Im in Canada but even at the current exchange rates I paid more but my niece loved them and thats the important part. Delivery time was a little long but they do warn that can happen around the holidays.
Hi Jen,
Thank you for your feedback and we do apologize for the inconvenience. We are always working to improve the experience with our customers, and we appreciate your honesty. Thank you for your valuable feedback! We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
These are the absolute worst leggings I have ever owned and I teach dance, for 20 years!
One leg is much tighter than the other customer service showed no concern and these leggings are made of a material that is proven to come out in the wash and poison oceans and sea life if you buy these leggings you are literally partly responsible for killing the ocean shop from a socially responsible company these people do not care all of their crap is made in China and it is just that: junk, toxic crap... even though they claim to be a US based company! The company is getting away with being blatantly dishonest and destroying the environment and if you buy their product you are just as guilty as they are. FACT
Hi Rebecca,
Thank you for your feedback and we apologize for the inconvenience. We are always working to improve the experience with our customers, and we appreciate your honesty. Thank you for your valuable feedback! We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
I love the leggings! OMG! Can't wait to order somemore!
The quality is fantastic and the range is amazing!
THANK YOU!
Hi Janice,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
So happy! Love my new leggings! Can't wait to surprise my niece with her own as she loves them too! Quality is great, delivery was easy and they came so quick!
Hi katie,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
Great range and designs! Very well priced. The Egyptian prints are my favorites. There is something there for everyone.
Hi Sophie,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
I'm very happy with the design and print of leggins. I'm from Croatia, but delivery was quick. The only thing I would change is lotuslegins signature on Original Mesh leggins, because it doesn't fit with the design of the leggins. But everything else is for every recomendation :). The material is soft and suits very good :)
Hi Ema,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
Short:
If i could give a minus in rating i would. I did manage to get a refund after allot of hassle (12-15 emails later). Awful company to deal with if you get faulty products.
Long:
I placed my order for 2 pairs in October they arrived 7-8 weeks later.
First: the first pair, was misprinted so badly, the print was off with more then a angle of 10 cm. Instead of a skull it looked like a 2 nosed alien head shape.
Second: The other pair, the print was nice. But the Super athletic stretch description were non existent, as in- my jeans stretch more.
And the size tag had been cut off, badly by hand. I could not even pull them past my knees, the measurements in waist was really big.
Third: there was the new logo on the middle of the thigh. MY first tough was, why is there a big white sticker on them? Like a real nail in the eye. And i realized it had been transferred on.
When i placed my order there was no indication of the current label on the middle of the thigh! No images, no comments, nothing.
(they updated the website about 10 days after i placed my order claiming, its their new branding. And the motto is more or less if you do not like it. Well, not their problem.)
So i contacted Customer service.
-I provided them with images of the faulty print, it was really bad.
-Images with the new awful logo placement, the fact, this was not there and not advised in sale descriptions when i placed my order, neither did i get informed about this to being able to cancel my order.
-A Video showing the poor quality.
-Explaining what was wrong. And i did opt for a full refund.
The responses from customer service was fast, but mostly auto scripted.
I got informed i could send them back, of own charge.
And they would charge a restock fee of 5$ per item!.
Which would not even apply to my case, as the leggings was faulty?
I provided them with their own return policy regarding faulty goods, and the fact they state free returns on the website.
After that they did try to offer me a replacement, for one pair, the skull is the same. And choose one additional pair, not above additional value.
I kindly explained, i doubt the quality and the printing have been resorted within such a short time, and the fact that it takes 8 weeks!
Finally after being very. Very persistence and not giving up, i finally got my refund. They tried to only refund about 40%. So i had to contact them again and "remind them" its for a full order. It got sorted straight away.
I know that the customer care is not to blame, as they are ordered and taught on how they should resolve cases from higher up. Regarding not refunding people, opting for replacements.
Hi Annika,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better one in the future.We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
The leggings are really great and fit very well, the only issue was that they took over 8 weeks to arrive.
Hi Ashleigh,
Thank you for your feedback. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better one in the future. Thank you for your valuable feedback! We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank You
Lotus Leggings
Lotus crate is the way to go. Getting a new package is always fun. The material is soft patterns are great. It's always exciting to get the package such a great surprise of a wonderful product.
Hi Rachel,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
It was shipped quicker than i expected. I was afraid the material would be bad or see through but when i tried it on it was great. Even for the one i ordered that was generally white. I ordered 3 and was satisfied with 2 just coz the harley quinn leggings was smaller even if it was the same size i ordered as the other 2.
Hi Katrina,
Thank you for your feedback and we do apologize for the inconvenience. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better one in the future. Thank you for your valuable feedback! We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
I love the leggings! The shipping time isn't the best but they did keep me informed every time my ordered moved.
Hi Megan,
Thank you for your feedback. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better one in the future. Thank you for your valuable feedback! We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
Beautiful and confortable! Love It! It took long time to get here, because I live in Brazil, but it worth the time waiting!
Hi Tauane,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
Bought Harley Quinn leggings and they're amazing! :D Shipping was timely and the leggings themselves are beautiful and stretchy. Plan to rock them for a New Year's party: 3
Hi Kira,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
I've been an infrequent customer over the past 3 years, and I loved the leggings and prints. However when i received this last pair, I pulled out my leggings and saw that printed on the left thigh was the lotus leggings logo. It ruins the pattern and is just ugly. I do not want to be a walking billboard for lotus leggings. I'm intending to return this pair and never return again.
Hi Clara,
Thank you for your feedback. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better one in the future. With regards to the logo, rest assured that we are already discussing about it. We appreciate your feedback. If you have any questions or want to return the leggings, please reach out to us at [email protected]
Thank you
Lotus Leggings
I bought two skater dresses, one with a mermaid print and another with a print of Beauty and the Beast. I have to say that the first one is great, it fits perfectly and the color is beautiful, just like in the photo on the web. But I do not share the opinion for the second. The dress, although it is the same size as the other (M), is considerably smaller. In addition the colors of the print are blurred, as if the printer had run out of ink. Actually, I'm pretty disappointed.
Hi Elna,
Thank you for your feedback. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better one in the future. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Thank you
Lotus Leggings
I needed this item by Christmas. The order was placed on 12/3 and did not arrive until 12/26. Customer service was no help.
They are what I ordered and they fit.
Hi Natalie,
Thank you for your feedback. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better one in the future. Again, we apologize for the inconvenience,! We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Answer: Hey, the company is registered in China, not as Lotus Leggings, but "Yiwu Moshiner Network Technology Company Limited - China Leggings" The business is listed here: http://www.manufacturers-directory.com/p-165438.html, and here: http://www.diigen.com/yiwu-moshiner-e-commerce-co-ltd/ The business seems to be registered to the following person whose name is on all Lotus Leggings parcels as Sender: Mr Zheng, Bei ling xin, Qu, Wuyi, Jinhua, Zhejiang China 321200 ** Tel (?) 15268612176 ** Lotus Leggings have a long history of bad customer service: https://www.complaintsboard.com/lotus-leggings-b123812 Their FB community is censored. For example, any negative comment will not be approved EVER. You can slip a negative comment in under a Lotus Leggings post, in among the thousands of other positive responses, and it may be there for about 2-3 hours, but it too will be deleted. The company accepts direct credit card payments via their website, so no third party is involved, e.g. PayPal or eBay, etc. This is what allows them to evade responsibility and keep everyone's money if orders go wrong - offer no exchanges or refunds. The Returns address they gave me was an empty field in North Carolina, with a furniture shop in the background, lol. Don't bother trying to exchange or return any leggings. It's simply not going to happen. And every time you write to Lotus Leggings, it's a different person responding, as if they have a hundred employees, lol. I don't buy that for a second. The product looks good, but I have to say, the leggings look different to the website, and the material starts falling apart after about a week of normal use.
Answer: Hi, We apologize to hear that. Please send us your order number so we can assist you further. Thank you Lotus Leggings
Answer: Not a good company. Check out my other posts about them.
Answer: We don't have expedited shipping at the moment
Answer: A: Hi We ship from our factory in china Via Us couriers
Leggings are part of daily life for men and women. Unlimited styles of leggings are now available on sale. Where can I buy leggings to get the exceptional looks. The best place to buy leggings online is Lotus Leggings, offers high quality leggings at a...


Hi kate,
Thank you for your feedback. We are always working to improve the experience with our customers, and we appreciate your honesty. Thank you for your valuable feedback rest assured that we are discussing this issue to offer you a better products and service in the future! We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings