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Order placed on 7 March and still no refund despite multiple follow-ups. Customer service keeps delaying without clear resolution. Very disappointing experience. I will escalate this to consumer protection if not resolved soon.
Questionable tracking not recognised by courier company / customer service bad / availability of refunds for goods never delivered doesn't exist. Avoid this company they will be fob you off with false promises and are totally disingenuous. The most artificial company I have ever dealt with.
** Update **
I ended up being treated very well a manager took the time to take over my complaint not only did she listen to me - apologise she also reassured asked for more details she gave me a very nice goodwill gesture.
The situation was resolved and I have been using them as before without any problems
Today I had what I can only describe as they most frustrating and bizarre experience. Placed an order with Look Fantastic online - realised not sure how but the wrong address was selected for delivery- I tried to call them - being a Sunday I accepted they may not be working - so did the live online chat with a person called 'Terry' I explained what had happened and I needed to amend the delivery address to which I was told this was not possible - so I then said I'd have to cancel the order to which I was told I could not? As I could not cancel it using their unhelpful website I asked Terry to please either change the address or cancel the order as I don't live at the current delivery address- it was literally insane just days it was too late given it's a Sunday and the payment status is as showing as pending and the order was showing as only processing I asked over and over to cancel my order! I cannot believe this company can't amend a address especially if it's showing as only pending and only been placed - so long have a large order of Christmas gifts going to a house that's over three hours away from me with the company knowing full well it's the wrong address and I asked to cancel the order many times! I'm completely disgusted and dumbfounded
