Long & McQuade Musical InstrumentsReviews 40

I had an issue with a guitar I purchased, although it was not the fault of Long and McQuade they stepped up and took care of me. Now I am super happy with my axe, thanks L&M for caring!

I am from London, Ontario and have been dealing with Long and Mcquades for quite some time. I will admit I was very hesitant in dealing with a company this large at the beginning.

I thought because it being so large that it just wouldn't give me the one on one customer experience. I was wrong!

Long and Mcquades has gone above and beyond to make me feel like they absolutely care about me in a genuine way. If you have any concerns or issues with a product, they are there 100% to rectify the situation. They don't question you in a manner that makes you feel like the problem is not their fault, but instead ask you what can they do to correct the situation.

If you have any questions about certain products, they will take the time to get you an answer. They genuinely listen to you as an individual and treat you with respect and not because they feel like they have too, but because they want to.

Long and Mcquades is there to back you up.

I have bought a few musical instruments from Long and Mcquade and some recording equipment. Staff was always helpful and it was easy to find products. I have also used their website to shop and bought a guitar for my niece for Christmas. The employee I talked to about shipping really came in clutch and made sure the product got shipped on time to be here for Christmas. I will continue to shop at Long and Mcquade because they just make things easy and their staff is very knowledgeable.

These guys are the best! Great pricing, great knowledge, very patient with all the questions.
They were very accommodating with my gear selections and offered what I believe was fair value for my trade in pieces. Items that weren't in stock at my store were brought in quickly all in all a great buyer experience. I went a little over my original budget so having the financing was great to get the gear in my hands now...

BIG THANKS L&M CREW!

Absolutely awful. Orders take forever, repairs take forever and the workers at the stores give you the feeling that they don't want your business and just want you out of the store. When you do get things "repaired" there they do a $#*! job. I had a guitar with a b string that kept slipping over to the e when I'd strum it, even gently. The idiots at Long and McQuade stupidly fixed the wrong string, that wasn't even broken. Idiots. Their prices are way too high, and customer service is a joke. Go somewhere else. You won't pay any more, and will probably pay less for the same products. In addition to this you will not be made to feel that you are bothering someone when you are a serious buyer. I will never buy another guitar from them again, and I buy at least one guitar a month.

Being a guitar collector, I have purchased many instruments from Long & McQuade over the past few years. However, most were from other stores or online, as I can't seem to get any 'happy to help, 'what can we do to assist? Customer service from my local store in Nanaimo. It appears that the staff are there to visit each other, not for customer support. I thought the salesman were real average, however their manager hides and is afraid to talk to customers? Maybe this is why the sales staff never appear to be happy or eager to assist. If you don't want to be there, perhaps you should get into another line of work? In this case the staff definitely appear to be a reflection of the management.

Been dealing with them 5 years now & its been up and down with a lot more down than up. In past couple months I've had 1 order screwed up so bad they had no idea where it was weeks after I'd ordered it and I was lucky to get anything, in fact they'd have just not bothered with it since I had to pay in advance (their policy). Ordered a pedal from them now a month ago and they still will not tell me if its shipped or even if the order was placed after taking my money. On top of that now their wanting a "special order" paid up front again on a guitar amp speaker cabinet when its a normal stock item advertised on their website and in store. Again nothing but excuses but instead they're trying to upsell me not 1 but 2 cabinets that will end up costing hundreds or even thousands more by keeping all the affordable units permanently "out of stock". I'm done with them.

Always go here for my musical needs. Have purchased several instruments over the years. Staff at my local store (Sydney, NS) is quite knowledgeable and committed to excellent customer service. When I need repairs, they are up front about whether it's worth it or not so I do not waste my money. When I have repairs done, they were done well and priced reasonably. Lilith was able to order my dream Roland drum set and put it on layaway. They go the extra mile.

In 2008 I purchased an Almansa Professional Jacaranda Classical guitar for $4,900. The salesman was Jeremy Shaw. Long & McQuade endorsed the Almansa guitar. I asked Mr Shaw if the ad claiming the guitar was Brazilian rosewood, was true. He stated that he didn't know much about classical guitars. When the guitar arrived, it wasn't the highly valued Brazilian rosewood, but Madagascar rosewood. The tag on the guitar keys read BZN (rosewood)

Shaw (who earlier said he knew little about it), was now "95% sure the guitar wasn't Brazilian rosewood". I have just GIVEN THIS GUITAR AWAY after trying to sell it.

James Magus