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Placed orders on 7/31 and 8/2. Items were not back ordered and they were in stock. They were quick to charge my account but I had to contact them to get them to ship. Received notice of shipping labels PRINTED on 8/8 and 8/12. Packages sat in their warehouse for 5 more days before they took them to the post office to be shipped. Continued to get the same generic response, no apology. Still haven't received.