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Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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It was really easy to follow, and happy with examples.
Thank you for sharing your feedback and rating us five stars!
The step by step guide to building a good resuming was very satisfactory.
Thank you, Thomas, we always love to hear from our users!
Reviews like this really make our day, Emma, thank you!
Live Career is a professional online resume builder service. It guided me step-by-step and gave critical instruction.
Thank you, Brent, for sharing your feedback and rating us five stars!
I love the fact that this is so helpful with wording, which I am terrible at
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I was unsure if it would check the grammar pints for me
Thank you, Mary, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Found the right words and right format to help with building my resume
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It was a lot easier than trying to do it myself has been.
Thank you for sharing your feedback and for giving us a great rating.
So far so good! Dont like the subscription thing though.
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I love it... it was so easy to do your resume and they help you to build your resume.
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I enjoyed just having to type my information into the template; as well as the extra suggestions or additional information
Thank you, Vera, for rating us!
Very easy to use and great suggestions on correct wording and phrases to use!
Thanks, Craig, for the amazing commnet!
Super easy to use and gave amazing recommendations
Thanks, Tyler, for sharing how easy it was!
You force or attempt to force customers to pay some type of money by not stating that this is not a free service in the beginning rather than at the end when users have already have spent a lot of time building the resume. Its a shady way to do business and I will never do business with you again.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Ronald.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Very convenient and easy to use. I love the build in suggestions.
Thank you, Allison, we’re happy to hear that it was as easy as 1, 2, 3!
So very helpful. At first, I had no idea where to start or what to say. Now I have a resume!
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After not being in the workforce for 24 years because of my commitment to raising a family, I was at a loss as to where to start in order to re-emerge into the land of the working woman. LiveCareer's resume builder has helped eliminate the confusion.
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Great working ethics but charging in the end not ethical without notice in the beginning
Our website offers a basic access account completely free which allows you to download a plain text version, Bongiwe.
However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
Thank you for your help, I have not completed a cover letter in over 5 years so this was very easy to work with and straight forward.
Thank you for sharing your feedback and rating us five stars!
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at [email protected] or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US


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