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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This was a very helpful site to help create a resume. Assuming that you've been out of the working game for a while now. I would Highly recommend this site for anyone looking for a good resume.
My old resume didn't yield any results but the one from LiveCareer was very effective! I was able to finally get some interviews and I start my new job next week.
Hello,
We sincerely appreciate you taking the time to leave your feedback. It’s great to know that your LiveCareer resume made such a positive difference and effectively helped you secure a job. Our mission is to provide practical, professional tools that empower users to reach their career goals, and your experience shows that these efforts are working. Wishing you all the best in your new role!
The LiveCareer Team.
This website has been more than helpful. My resume looks amazing and is going to bring me so many opportunities. I will definitely be recommending this website to EVERYONE! THANKS AGAIN!
Hello,
Thank you for taking the time to share your experience with LiveCareer. We’re pleased to hear that our service helped you create a resume you feel confident about and excited to use. Supporting job seekers at every stage of their career is our priority, and feedback like yours lets us know we’re on the right track. We truly appreciate your recommendation and wish you every success in your career pursuits!
The LiveCareer Team.
I uploaded one of the resumes I made on LiveCareer onto Jobscan and a lot of the key words were not picked up. I also don't like how difficult these layouts are to edit in my own word processing software.
Hello,
Thank you for sharing your feedback regarding resume scanning and editing. We understand your concerns about keyword recognition and flexibility when working with different word processing tools.
Our resume builder is designed to help users create professionally formatted documents using structured templates, which can support readability and organization. However, results from third-party scanning or analysis tools may vary depending on how those tools interpret formatting, layout, and keyword placement. Similarly, templates created within an online builder may not always translate seamlessly when opened or edited extensively in external software, as formatting standards can differ.
We appreciate you taking the time to share these observations, as feedback like this helps inform how we continue to evaluate and refine the overall user experience. If you have specific questions about optimizing content or formatting for your individual needs, reaching out to our customer support team can provide additional guidance.
Kind regards,
Customer Service Team.
Great platform and layout easy to read and work with.
Hello,
Thank you for your feedback! We are delighted to hear that you found the platform's layout easy to read and work with. We prioritize creating a clean, user-friendly interface so that you can focus on what matters most: showcasing your professional experience. Knowing that the design made your workflow smoother is a great compliment to our team.
Best regards,
Customer Service Team
Ive been using this app for a while and I would say that it definitely helped me getting a job, it's really easy to create your own resume and easy to send to all recruiters.
Unfortunately this app it's really expensive for me to be paying $25 a month.
Hello,
Thank you for dedicating your time to leave us a valuable review! We're delighted that our services helped you secure a job and that you found the resume creation and application process easy and convenient.
We understand that budgeting for a subscription can be challenging. While our platform operates on a subscription-based model, we are continuously working to enhance the overall value of what we provide, always keeping our customers' needs at the forefront. We encourage you to reach out to us at [email protected] should you wish to explore any current special offers that may be available. We sincerely appreciate your feedback, as it helps us continue to improve.
Kind Regards,
Customer Service Team.
Using the site was very easy to navigate. The only draw back I have is that there could be more templates. Service was reat at helping write my cover letters.
Hello,
We truly appreciate your five-star rating! We’re pleased that our platform was easy to navigate and that our cover letter writing service met your expectations. Your feedback helps us to better understand our members' needs and preferences, as we are always open to new suggestions on ways we can improve.
Best regards,
Customer Support Team.
This site was amazing. I had the opportunity to view multiple options of wording my resume. It was worth the money
Hello,
Thank you for your incredibly kind words and for choosing our service. It's gratifying to discover that you found the platform valuable and that the variety of wording options helped you create a professional resume. We wish you continued success in your career journey and look forward to assisting you again in the future.
All the best,
Customer Service Team.
Helped me focus my resume and design a very effective resume. Offers creative options and ideas. Worth every penny to me. Thank you.
Hello,
We greatly appreciate your five-star rating and recommendation of our services. We're pleased that our platform provided the clarity and design quality you were looking for to enhance your resume. We're committed to continue empowering you to achieve your goals.
Kind regards,
Customer Service Team.
LiveCareer is difficult to navigate. Ended due to increased frustration with editing the resume I created
Hello,
Thank you for taking the time to share your thoughts. We're sorry for any inconvenience that you may have experienced. We appreciate your feedback and understand your perspective, as it allows us to continue refining our service for all users. Should you require any further assistance, please do not hesitate to contact us at [email protected]. We're here to help.
Thank you again,
Customer Service Team.
The app has very good features that allows to build your desired document
Hello,
Thank you for highlighting our platform's capabilities in this review. It's wonderful that you were satisfied with our services. Our goal is to deliver tailored solutions that effectively address our customers' needs. We look forward to continuing to be a trusted resource in your professional journey.
Warm regards,
Customer Service Team.
I am a total novice at resume building. It was very easy to navigate the website. They offered multiple options. I am satisfied with my experience.
Hello,
Thank you for your gracious words in this five-star review! We're delighted to know that our platform provided clarity and convenience. Ensuring a seamless experience for our users is a top priority. Satisfied customers make our days brighter!
Live Career was the most useful tool of all applications in finding my next position! Definitely worth the price!
Hello,
Thank you for sharing your experience and kind words. Our goal is to help job seekers stand out in the competitive job market, so it’s great to hear that our service played a key role in your job search and that you found great value throughout the process. Wishing you ongoing success in your career journey!
Ever since I found this application, I have used it religiously. I love this site! Will always use it and recommend it to everyone who is serious about getting a job!
Hello,
We’re sincerely honored by your generous words and delighted to know that our platform has become an essential part of your job search journey. It’s deeply rewarding to know that our service supports individuals in achieving their career goals. Thank you for your recommendation and continued support!
I called an was on the phone with a rep with in 2 minutes. Very nice to talk to and was very helpful with my issues.
Hello,
Thank you so much for taking the time to leave us a review! We're glad to hear that your experience was fast and friendly, and that our team could help with your concerns. We’re here to support you every step of the way!
I thought the online collaboration was excellent. She was patient and understanding beyond her call. Though there were major communication issues, she did try to deliver the best quality of service with what she had to work with.
Hello,
Thank you for acknowledging the efforts and patience during our collaboration. We truly appreciate your kindness and are committed to continuous improvement to provide the best possible support on your journey. Looking forward to assisting you again in the future!
Unless you want YS$20 deducted from your bank for the rest of your life. After attempting to unsubscribe, which they make very difficult, I had to report them to the bank. It was only via the bank that I could block them. Scammers.
Hello,
We take feedback of this nature extremely seriously and are genuinely sorry to hear about your experience. Please know that our service operates on a subscription-based model, and all applicable charges are outlined during the sign-up process, including in the confirmation email sent at the time of registration.
We encourage you to contact our customer support team through our official page: https://www.livecareer.com/contact-us. We are committed to reviewing such matters thoroughly and assisting with any clarification needed.
Your experience is important to us, and we appreciate the opportunity to address your concerns directly.
Best regards,
Customer Service Team.
The person I spoke with on the phone was courteous and he tried to be helpful, but in the end, he wasn't able to solve my problem. I have an outdated credit card that I need to update in order for my billing to continue, but when I try to add my credit card, I get an error saying that the update wasn't successful. The final suggestion was to reboot my computer and try it again. I'll try that tomorrow, but my guess is that it won't change the outcome. I may try to revisit this again next week.
Hello,
Thank you for reaching out to us. We have located your account and thoroughly reviewed it. A detailed response will be sent in a private message. Please kindly check your inbox.
If you require any further assistance or clarification, please do not hesitate to contact us directly at [email protected]. We are happy to help.
Best regards,
Customer Service Team.
This site subscribes you without your knowledge to take money from you, avoid this website and protect your money.
Hello,
Thank you for taking the time to leave us a review, we appreciate your honesty, and we sincerely apologize for any dissatisfaction experienced. We would like to offer further clarification.
Our service includes a 14-day trial that auto-renews to a monthly subscription unless canceled. To avoid any misunderstanding, we provide this information before, during, and after the subscription process. We also include these details in the welcoming email sent upon purchase. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Upon further review, we have also provided you with a refund as a sign of goodwill. Please allow 7–10 business days for the refund to be available on your account. We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
No consent for any subscription and yet I was charged already for 5 months. Every month the charge comes 3 days earlier so even if you did consent you will be charged 13 times each year. This is clearly organized fraud.
When logging into your account you will not find any possibility to retrieve past payments nor an option to cancel your "so-called subscription".
Hello,
We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to offer further clarification.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent after the purchase.
To provide you with the support you need, please look for a message asking for your account information, or also you can reach to us directly at [email protected]. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Best regards,
Customer Service Team.
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Hello,
Thank you for your kind remarks in this five-star review! We're delighted that you found our platform both affordable and helpful. It's rewarding to know that our resume writing service supported you in creating your professional resume with ease. Your recommendation is greatly appreciated, and we look forward to continuing to assist you throughout your journey.
All the best,
Customer Service Team.