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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Spoke with Chie. She put me on hold for 39 minutes. This site is a full SCAM. Please tell your friends and family A SCAM. If I had to listen to CHIE any longer telling me how sorry she was but could not do a thing for me financially. Ridiculous
SCAM SITE. They say FREE resume builder, but ofcourse only the building part is free. The part where you download or print it requires payment of 1 dollar. And after a convenient 2 weeks they are in their offices rubbing their hands waiting to charge you 40 dollars for each month in the hopes of you forgetting you were forced to subscribe to pay for that one time resume you spent a few hours on but could not print. Use this site if you like paying 40 dollars for nothing. It will help the site fund its payment to google to display it as top result every time. America has really gone to hell. Greedy f*ckers.
Dear Customer,
We apologize for the misunderstanding, but what is free on our site is the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. If you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription. However we do offer the ability to download a FREE Plain Text format.
The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing on the 15th day, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
LiveCareer
DON'T EVER USE THIS SITE! IT'S A SCAM! I bought the 14 day trail for three dollars, but I was lucky and caught onto the "monthly renewal" scam. So I called a week after purchasing my resume and cancelled it. Then I check my bank statement and see a 35 dollar charge! I called and couldn't get a hold of anyone. FINALLY, I was able to reach someone. I explained that I had already cancelled my account but I was still being charged. The lady was so rude and disrespectful. She said that her records don't show it as cancelled, so I MUST BE LYING! I demanded that she cancel my account and that I wanted a refund. She told me I wasn't going to get a refund and hung up on me. I finally canceled my account again through their live chat service but I am beyond furious with this. It's such a scam and I will be contacting authorities as well as my brother, who is an attorney. This company is not going to get away with this.
Dear Britney,
We are very sorry that you did not have the best customer service experience. We’ll make sure that this is addressed, as we continually strive to provide the best customer service experience for our subscribers.
Please contact us immediately. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: [email protected]
Best Regards,
LiveCareer
Don't you ever use it. They just steal your money. They charged me $2 dollars to use their service for 7 days and after that they started charging me $ 35 dollars per month.
Dear China,
Thanks for your comments.
We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime. If you do not cancel your initial subscription, we will bill you at the monthly rate of $34.95. We state this feature on your payment confirmation page and again give you this information when we send you your payment confirmation. We give you multiple ways to cancel your subscription: By calling our customer service number by live chat, by e-mail or you can even go to our website, where there is a self-cancellation feature under the “My Account” section to avoid incurring this charge if service is no longer needed.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
LiveCareer
TOTAL SCAM! All their pricing is hidden and they make it seem like they will only charge you 9.95 after the 14 day period, but they just word it differently so some people do not recognize it as 38 dollars a month. MAKE IT CLEAR! DO NOT BE SNEAKY by putting in BOLD the (9.95) and then the (/week) sign. That is clearly trying to trick buyers. I still am fighting to get my money back and I will. SCAMMING INNOCENT PEOPLE SO YOU CAN EARN MONEY IS PATHETIC!
Dear Erin,
Thanks for your comments
Erin, we make every effort to let our subscribers know of this auto-renewing feature. We have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation. We also inform you of the many ways for you to unsubscribe your account: by phone, chat and email. There is even a self-cancellation feature under “My Account” on our website if service is no longer needed and to avoid incurring monthly charges.
We hope you will contact us and we will work with you to resolve your issue. Our toll free number is 1-888-816-0576. We are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: [email protected]
Best regards,
LiveCareer
This was a scam site. They charged me 1.99 to view a cover letter then came back and charged me recurring $35.80 per month. There was no confirmation sent and they had my email address. I had to argue with them to get a cancellation and a credit from my credit card company. They suck!
Dear Yvonne,
Thanks for your comments.
We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe, stating the amount that you’ve paid for and our auto-renewal date. We also make cancellation really easy as we provided 4 ways: by phone, live chat, via email and through “Account Settings” online if service is no longer needed.
If you have questions, we have Customer Service available to all of our users 18 hours a day, 7 days a week at our toll free -888-816-0576 to help with any issues. You can also contact us by live chat or via e-mail to [email protected].
Best Regards,
LiveCareer
They are THIEVES. They put a fine print SCAM where they put in big letters "14 DAY TRIAL, $1.95" and then in fine print put "by paying for this trial you are allowing us to auto-renew you into $35 a month". OBVIOUSLY, their entire intention is to SCAM you. Who needs a subscription to a resume website? How often do you make a resume? SCAM. Sad, pathetic company that has to scam people out of money.
Dear Macy,
Thanks for your comments.
Our subscription prices and policy are not in “fine print”. It is clearly stipulated on our sales page and again, we give you this information on the payment confirmation email we sent upon purchase. We also provide many ways in which you can cancel. You can cancel by calling our customer service, by live chat or by e-mail. There is even a self-cancellation feature under “My Account” on our website if service is no longer needed.
Many of our customers keep their service active during their entire job search and a monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters really easy and fast.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
LiveCareer
There are a lot of negative posts about this site, From my experience, they are by people who are too stupid to survive without warning labels. The site clearly tells you(multiple times) that after 14 days it will automatically renew. If you are surprised by your account being charged by this site, it will take more then a well written resume for you to land a decent job.
Dear Charlie,
We appreciate your comments.
We are glad that you came across how we make every effort to let our customers know of our recurring billing feature and how we provide a job-winning resume. We wish you career success!
Best Regards,
LiveCareer
I was very pleased with the service. When I initially paid the $1.95 charge, they clearly stated that the subscription must be cancelled within 14 days or my account would automatically be charged $39.80 every four weeks. I cancelled the subscription online within the 14 day time frame and am happy to report I had absolutely no problem in doing so. I was also provided a confirmation stating my subscription has been cancelled and also given a cancellation confirmation number. I have printed this for my records.
Thanks Chris that you are very pleased with services we offer and for finding it hassle free to cancel your subscription. We appreciate your feedback and we wish you best of luck with your career.
They are a joke of a company that makes most of its money its customers not reading the fine print of a confirmation email. They say $1.95 for 14 days but charge 35. If you don't cancel the membership and its hidden in the deep in the confirm.ation email, not even the initial offer. Not even that helpful with your resume either
Dear Tyler,
Thanks for your comments.
Tyler, we take great care in letting our customers know what they are subscribing to, as well as providing the many ways in which they can cancel if they don’t want the service to auto-renew at our monthly subscription. Our prices and policies are not “hidden”, but it is clearly stated on our subscription sales page and on the email confirmation that we send upon purchase, which includes the amount that you have signed up for and the auto-renewal date.
You can cancel by calling our customer service center (which is open 18 hours a day, 7 days a week), or by live chat or by e-mail to [email protected]. There is even a self-cancellation feature under “My Account” on our website.
Best Regards,
LiveCareer
THIEVES, FRAUDSTERS, CRIMINALS! Don't ever give this website payment details, they will steal money from your account! They do not tell you that they will charge you for their "free" resume/cover letter builder until you try to print or save it. Then they will charge you USD$1.95 for a 14day "trial period". At no time do they ever tell you that they will keep your credit card details and charge you USD$34.95 every 4wks after that. THEY WILL NOT ASK YOUR PERMISSION OR AUTHORISATION BEFORE STEALING MONEY FROM YOU, you will need to cancel your credit card. I have now read other reviews here and see that even after a phone call to cancel an unauthorised subscription LiveCareer have continued to FRAUDULENTLY STEAL MONEY from people... CRIMINALS! Anyone in the US should report them to their credit card company and to their local police, and fraud office. STOP THESE CRIMINAL THIEVES!
Dear Karyn,
Thanks for your comments.
Karyn, we stated the cost in bold and clear print and stated the details of the subscription options in bullet form, which can be clearly understood. We are also very clear that when you subscribe there is an auto-renewing feature, and if you don’t cancel your subscription, we will bill you at the monthly rate of $34.95. In addition, we sent a payment confirmation email stating the amount of what you have subscribed for and the date of the auto-renewal.
We have 4 ways to cancel a subscription if service is no longer needed: By calling our customer service number at 1-888-816-0576, 17 hours a day, 7 days a week; by live chat, by e-mail at [email protected], or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.
Best regards,
LiveCareer
I built my son a resume and paid the initial fee. I thought I had canceled the subscription for service (according to live career rep. I did not) but realized they billed my card for a $1.19 intl. Service charge and $39.80 for a recurring payment for service. I contacted rep from live career and was told I didn't cancel subscription, the debit from my card was valid and why don't I just take advantage of having their service. I told rep I must have made a mistake and not canceled but if they could help me solve the issue by canceling service and refunding my money. I also told them I have used their site to build my resume, my daughters and sons but since they refuse to give my money back I will not be using their service anymore. My answer was again... the charge to my account was valid and that my subscription will be canceled.
Poor customer service... I was a recurring customer but no more... hopefully I will not be charged again... AVOID THIS SITE!
Dear Pedro,
We apologize if you did not get the best customer service experience. We assure you that once you have successfully cancelled the service there will be no further charges will be billed.
We hope you will contact us again and we will work with you to resolve your issue. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: [email protected]
Best Regards,
LiveCareer
SCAM! I tried this website for a "free" resume builder. It took a lot longer than I anticipated. However, I was pleased with the result. I did not think it was worth the fee. But, I decided that a one-time fee of $34.95 wasn't too bad. I logged on to their website on 12-10-2013 after receiving the $34.95 charge and camcelled my subscription. I noticed on 1-10-2014 that I was charged again. I called to cancel it. They claim that is has now been cancelled. They will NOT refund the second charge even though I told them I had cancelled it the month before. I do not recommend this service!
Dear Gina,
Thanks for your comments.
We would appreciate if you would call our customer service again at 1-888-816-0576 anytime between the hours of 6am and midnight, Eastern Time. You can also contact us by live chat or by e-mail to [email protected]. We would very much like to follow up with you.
We look forward to hearing from you.
Best regards,
LiveCareer
Is it even possible to give no stars! Total waste of time. I was researching how to build a resume when I found this site that said I could build one for "FREE" I then spent hours doing just that only to find out that they wanted to charge me. Wt...! So I copied and pasted what I did do and redit into a word document on my own computer. Total time 4.5 hours. Even though I kept the "Free" resume on their site I get nothing but rehashed job posting pulled from other sites, none of which even come close to what's on my resume! Again WT...! Eventually I deleted the resume and deleted the account.
NOTE: there are so many scam sites out there now preying on the unemployed to part with their precious funds all promising to help you find work. HAHAHAHA. You have better luck spending your time researching companies you do want to work for and applying to them directly. Takes as much time as these other presumed job sites all of which seem to post the same jobs anyway. Just remember you should never have to pay anyone to send you job listings. There are enough ways to find them online through reputable venues.
Dear Helpingthe U.,
Thanks for your comments.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download your resume and cover letter are only listed as a feature of the paid subscription and are not listed as a feature of the free account. However, you can download it for free using a plain text format.
Livecareer Resume Builder is the smartest and easiest way to get a job. We have career tests so customers can find out which job match them best. We build job-winning resumes, because our Resume Builder gives template and samples that allow to create a professional resume that gets results and customer can search job opportunities. Our job search tool will show you all the online job posting available from across the internet.
If you have any questions, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
THEY WILL TAKE MONEY FROM YOUR ACCOUNT.
The service is very helpful and I appreciated the resume formats etc, BUT they are very sneaky. They charge an initial $1.95 to your account and then after the 14 day trial period they will "renew" your subscription "hassle-free" for $34.95 UNLESS you cancel your subscription within those 14 days
When I saw the charge on my credit card I called them immediately and complained. Two of their suctomer service representatives hung up on me until the third one put in a Refund Request for me. I'm still waiting to hear back...
Total scam
Dear Kelly,
Thanks for your comments.
Kelly, we take great care in letting our customers know what they are subscribing to. We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime and if you don’t cancel your subscription, we will bill you at the monthly rate of $ 34.95. We state that on our subscription sales page right before you enter your card information and again send you those details on the payment confirmation email. Multiple ways to cancel was also being given: by phone, via email, chat and through “Account Settings” online.
We apologize for the inconvenience if you were being disconnected twice, there might be technical issues. With the refund request, it normally takes 2 to 3 business days for it to be posted back on your account. You can follow it up by calling our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected].
Best Regards,
Livecareer
*******FRAUD ALERT*******
I purchased a one time resume for 3.95 and then they continued to deduct 34.95 per month as a recurring charge that I never authorized. When I talked to the representative she refused to credit my account stating that I recieved an e-mail stating that they would be deducting 34.95 per month. I NEVER received an e-mail stating this. I will be reporting this site on every web site I can access.
Dear Darcy,
Thanks for your comments.
We take great care in letting our customers know what they are subscribing to. We state this feature on our subscription sales page and give you this information when we send your payment confirmation to the e-mail address that you use when you signed up. We also give you multiple ways to cancel your subscription: By phone, chat, email or you can even go to our website, where there is a self-cancellation feature under the “My Account” section to avoid incurring this charge if service is no longer needed.
We hope you will contact us again and we will work with you to resolve your issue. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: [email protected]
Best Regards,
LiveCareer
SCAMMERS... Just got off the phone with the most disrespectful woman ever. I paid the $34.95 when I set up the account, after 1 week, called and had membership canceled because I no longer needed the service, then a month later, I get another charge for $34.95 after I have already had account canceled. The awful lady told me that I was lying about calling & canceling & that they would not refund my last $34.95 back to me! Are you $#*!ing kidding me! I will be reporting them to the BBB & contacting my bank. BEWARE SCAMMERS!
Dear Tamara,
We are very sorry that you did not have the best customer service experience. We’ll make sure that this is addressed, because we take our customer service seriously.
Please contact us immediately. We will be happy to honour this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: [email protected]
Best Regards,
LiveCareer
PLEASE DO NOT LET THESE PEOPLE TAKE YOUR MONEY! THEY DO NOT REFUND ANYTHING YOU WILL VIEW AS A MISTAKE AND BELIEVE ME, YOU WILL LOSE YOUR MONEY! I TRIED TO CANCEL WITH THE ON LINE FEATURE THEY SPEAK OF BECAUSE I HAD A SET REMINDER ON MY PHONE TO CANCEL IF I DID NOT USE IT AND I COULDNT CANCEL THAT WAY, NOR COULD I GET ANYONE ON LINE BECAUSE IT WAS SUNDAY. THE VERY NEXT MORNING I CALLED TO CANCEL AND OF COURSE THEY CHARGED ME AND WOULD NOT GIVE ME A REFUND. THIS IS A SCAM!
Hi G G.
We apologize for the inconveniences that you have encountered with our services. It sounds like you didn't have the best customer service experience. Thank you for the feedback, we will make sure our agents are fully trained to respond back more quickly and with proper information.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best regards,
LiveCareer
I signed up for the $2.00 14-day membership, but they charged me an additional $34.95 for I have no idea what
Dear Joel,
The subscription that you purchased has a recurring billing feature and you can cancel at any time. It is clearly stated on our subscription sales page and the confirmation e-mail we sent you upon purchase.
Joel, we take great care in letting our customers know what they are subscribing to, as well as providing the many ways in which they can cancel. You can cancel by calling our customer service team which is open 18 hours a day, 7 days a week at toll free 1-888-816-0576, by live chat or by e-mail to [email protected]. There is even a self-cancellation feature under “My Account” on our website.
Best Regards,
LiveCareer
Initially, I thought this company stole my money. They did give me the impression that I pay 7.50 per month for a service and can cancel anytime, but took 95.40 from my credit card for a yearly (rather than monthly) subscription. I felt as if I was lied to. However, I called them this morning, and someone picked up the phone in less than two full rings. The lady I spoke to was EXCELLENT. She was kind, and very understanding. She downgraded my subscription, and refunded me 93 dollars. This company is not as bad as first impressions might indicate. I say give them a try. You will hate how the rates are sold to you, but you will love the service.
Hi Courtney,
Thanks for your feedback and we apologize for the misunderstanding regarding our annual subscription.
We are very glad that you love the service we provide and how we have taken care of your concern. We also thank you for recommending our site. If you have a Facebook account, please go to our Facebook page https://www.facebook.com/LiveCareer and click on Like. We'd appreciate it if you will write about your positive experience with us on our page.
We wish you best of luck, Courtney! Happy Holidays!
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kim,
We apologize if you were put on hold for too long by one of our representatives. We assure you that this will be addressed accordingly.
We would appreciate if you would call our customer service staff at 1-888-816-0576 anytime between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having.
Thanks, Kim, and look forward to hearing from you.
Best regards,
LiveCareer