LivebeamReviews 20,075

Dear Robert,

Thank you for the comment.

There are many good-looking members on the platform. Living in the social media age, you can't always tell where it is a natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every member to try to present himself/herself in the best way possible.

Therefore, our members sometimes hire professional photographers to have the best pictures in their profile.

We are building a secure platform where we try to make sure the person on the other side of the screen is real and interested in communication. To do so, we have arranged communication with Affiliate Partners worldwide so they could assist with the registration of the members from their countries. Passing the verification in person is more trustworthy since the member will be interviewed eye to eye.

Please get in touch if you have any other questions for us via [email protected]

Respectfully,
LiveBeam Customer Support

Dear Member,

On behalf of our team at Livebeam, thanks so much for this positive review. It means a lot to us!

However, in order to communicate on the website, you have to purchase the credits. We are offering several credit packages for all tastes, that can satisfy your needs.

Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Kind Regards,
Livebeam Customer Support

Dear Steve,

Thank you for taking the time to express your thoughts and share your feedback with us!

We have recently received your review and we would be glad to resolve the issue that you mentioned there. Would you be so kind as to provide us with more details regarding your experience on the website and what led you to unsatisfied comments?

There are many good-looking members from different countries on the platform. Living in the social media age, you can't always tell where it is the natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every member to try to present himself/herself in the best way possible.

Trusted member's profiles are verified twice. Firstly, our Affiliate Partner gathers and verify personal background information, ID, and other documents of the member as well as upload verification video where the member gives her/his consent to use our Website. The second step of verification procedure is held by our Moderation Team. In order to verify the identity, we ask the following: A valid passport/national ID document; A verification video where the member, holding his/her ID in hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all members registered on the Website of their own free will. If we have doubts about the authenticity of documents or their consent to be registered on our Website, we take steps to verify these documents (e.g., ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards had not been met, we decline registration on the Website.

Our main goal is to provide you with the best service and your satisfaction is our priority!

We're here for you anytime. Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Many thanks,
Livebeam Customer Support

Dear Lee,
Thanks for sharing your feedback.
We are sorry to hear your experience did not match your expectations.

We would love to make things right if you give us another chance: we would inform you about the possibilities of the website and make sure to answer all of your questions.

Please feel free to reach out to [email protected] with any further comments, concerns, or suggestions you wish to share.

Best regards,
Livebeam Customer Support

Dear Alex,
Thank you for sharing your feedback with us!
We have carefully checked your comments, and we would like to clarify a few details mentioned in your review.

First and foremost, we do put a lot of effort into verifying the users registered with us.
We do also have different departments that make sure our standards are met on a daily basis.

We were saddened to hear the details you mentioned and would like to investigate the concerns you have raised.
Once you choose to provide us with some more details, we will pass them to our Moderation Team who will start an investigation and contact our Regional Partners to get their explanation of the situation.
If we find out that any kind of violation of our Rules took place, we will take measures immediately.

Your experience means a lot to us, so if you ever have additional feedback, please don't hesitate to reach out via [email protected] email.
We appreciate your help in making the platform better!

Best regards,
Livebeam Customer Support

Dear Rodx,

We have recently received your review and we would be glad to resolve the issue that you mentioned there. Would you be so kind as to provide us with more details regarding your experience on the website and what led you to unsatisfied comments?

It is true, our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active member, you might get a set of free bonuses. Would you like to find out more about what those might be?

We try to make sure that all the users are interested in communicating with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

We're here for you anytime. Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Many thanks,

Livebeam Customer Support

Dear Jamie,

I do share your concerns about the price and there is a reason for such prices that we have. As you have noticed, most of our customers are "trusted" users who confirm their registration with the documents and checked backgrounds. It really takes a lot of effort and requires a lot of resources.

Moreover, we have a 24/7 Customer Support team that is ready to assist with any request.

We want to inform you that we do not have any special requirements for contact exchange between our members. We do not prohibit members to do that.

You are free to do it anytime you want via chat/mail on the website. Please kindly note that it is up to every member to decide when they are ready to move forward and share personal contact information. As the website, we provide a safe and secure place for communication.

If there's anything we can do to help you further, let us know via [email protected]

Best Regards,
LiveBeam Customer Support

Dear Bill,

Thank you so much for this review! We really appreciate you being a customer.

I am very sorry, but we are not able to prohibit the members to write to you. We give all the members an opportunity to initially reach the person they are interested in. I know that this amount of chat invitations can be a little frustrating, but for now, we don't have the feature of limiting the chats requests. I will send the feedback to our Development Team. Maybe, they will come up with something in the future. Also, you can block the particular member from writing to you.

We're here for you anytime. Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
LiveBeam Customer Support

Dear Jesse,

Thanks for the feedback you submitted.

It is a pleasure to know your opinion about our platform.

We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active member, you might get a set of free bonuses. Would you like to find out more about what those might be?

Please feel free to contact us via [email protected] in case of any questions.

Best regards,
Livebeam Customer Support

Dear Sammy,

Thank you so much for this review.

To make a payment, please navigate to the "Credits" tab or press the "Get credits" button. Choose a payment method, and enter your credit card information in the appropriate fields. Then press the "Get credits" button.

We're here for you anytime. Please feel free to contact us via [email protected] in case of any help is needed.

Kind Regards,
Livebeam Customer Support

Dear Yusuf,

Thank you for the great review! We're so happy you loved your experience and that you shared your opinion with us and the community.

Livebeam is an online-international communication platform. We provide our members with a fast and convenient environment to connect with new people.

Each user has different intentions on the website, but the primary focus is communication. That's why our platform is a perfect place to find interesting conversations and friends all over the world.

On our platform, you can connect with members from different countries in no time. We provide a safe space to initiate communication and share different ideas, traditions and knowledge with other members of the website. You may use our platform to meet new people and expand your communication bonds.

Please contact us via [email protected] in case any questions arise, we'll be happy to help you. We do hope that we can make your experience unforgettable!

Best Regards,
Livebeam Customer Support

Dear Ken,
Thanks for sharing your feedback.

We are sorry to hear your experience didn't match your expectations.
At this point, we would like to let you know that we would like the opportunity to investigate your feedback further.
Could you please contact us at [email protected]? We'll work with you to help you on the matter you reported as quickly as possible.

Please note that our trusted users' profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label ""Trusted User"").

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Livebeam Support Team

Dear Tim,

Thank you so much for this review!

We really appreciate you being our customer and helping to spread the word about us.

Trusted member's profiles are verified twice. Firstly, our Affiliate Partner gathers and verify personal background information, ID, and other documents of the member as well as upload verification video where the member gives her/his consent to use our Website. The second step of verification procedure is held by our Moderation Team. In order to verify the identity, we ask the following: A valid passport/national ID document; A verification video where the member, holding his/her ID in hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all members registered on the Website of their own free will. If we have doubts about the authenticity of documents or their consent to be registered on our Website, we take steps to verify these documents (e.g., ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards had not been met, we decline registration on the Website.

We're here for you anytime.

Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
Livebeam Customer Support