LivebeamReviews 20,072

Dear Dan,
Thanks for sharing your feedback.

We are sorry to hear your experience didn't match your expectations.
At this point, we would like to let you know that we would like the opportunity to investigate your feedback further.
Could you please contact us at [email protected]? We'll work with you to help you on the matter you reported as quickly as possible.

Please note that our trusted users' profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label ""Trusted User"").

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Livebeam Support Team

Dear Clif,

Thank you for sharing your thoughts and feedback with us!

We are always glad to add some welcome credits to our new unique users to let them try out our service. We do hope that it helps our users have a good first impression. After that, we provide every user with a unique opportunity to purchase the initial package of credits at a significantly reduced price. Thus, it is possible to use them and develop a good understanding of how the platform works and decide whether you wish to continue.

One of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles, view profile pictures of other users and view chat messages for free. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally.

From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Please feel free to contact us via [email protected] and we will be happy to assist you with any difficulties you might experience on the website.

Kind regards,
LiveBeam Customer Support

Dear Jesse,

Thank you very much for sharing your feedback with us.

Let me explain the purpose of our website. Livebeam is an online-international communication platform. We provide our members with a fast and convenient environment to connect with new people.

Each user has different intentions on the website, but the primary focus is communication. That's why our platform is a perfect place to find interesting conversations and friends all over the world.

Kindly contact us via support@ livebeam.com in case you need any further assistance. We will be there for you!

With best regards,
Livebeam Customer Support

Dear Rashid,

Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our members, you will need to purchase credits.

All our new members receive an offer of 20 free credits to try out our services upon registration. I have just checked and can see that you've received and used yours. I hope you had a good first impression.

I understand how you feel about paying for some options, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give high-quality service to all our customers and high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we count on your understanding.

We would like to highlight the fact there is no need to pay for a subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

Some members may use general messages found on the Internet or translated, e.g. by Google translator or the translator, to set up an initial contact, that's why some of their phrases may look not organic, also English is not members' native language. We are building a secure platform where we try to make sure the person on the other side of the screen is real and interested in communication. To do so, we have arranged communication with Regional Partners worldwide so they could assist with the registration of the members from their countries. Passing the verification in person is more trustworthy since the member will be interviewed eye to eye.

Feel free to get in touch if you have any other questions for us via [email protected]

Sincerely,
LiveBeam Customer Support

Dear Martin,

Thank you for the feedback!

We carefully approve all the members to be registered on our website. Our trusted member's profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, and that the member you look at in the profile pictures is the member you are corresponding with (such profiles are marked with a checkmark next to their name).

Also, we make sure as much as we are able to that the member is interested in communicating with other members of the platform. We require seeing the photo IDs of all our trusted members. In case a member gives rise to our suspicion, we may take additional steps to verify the profile, such as asking him/her to record an identification video for us. This, of course, makes it much harder for unscrupulous people to create fake accounts. Please, note that we allow the purchase of gifts on our website only for trusted members.

We do not pay trusted users for communication with other members and prohibit our affiliate partners to do so. If we find out that the member is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the member's profile.

Wish you success in finding yourself a friend and having a pleasant time by virtue of our project!

Let us know via email at [email protected] if there's anything we can do for you.

Sincerely,
LiveBeam Customer Support

Dear Brian,

Thank you for taking the time to share your concerns and feedback with us!

Please note that we strive to provide every user with a safe space for online communication, so we carefully approve trusted users to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. We take steps to ensure that the information in their profiles is accurate and matches the information stated in the documents provided for verification. Please keep in mind that our users have the option to edit their profile information at their sole discretion, adding changes to their occupation if needed, hobbies if they find new ones or location if they travel, for example.

Nonetheless, we carefully review every complaint and do not tolerate violations on our platform. At this point, we do not have enough information regarding your situation to conclude whether the user lied about something.

If you have doubts regarding specific users or think you were lied to - please contact us via [email protected] and provide us with more specific facts that raise your concern. We will investigate the matter and let you know the results.

Kind regards,
LiveBeam Customer Support

Dear Ioanis,

Thanks a lot very much for your reply!

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

You also, have to take a note that all the users are receiving the 20 trial credits when they finish the registration in order to try the website. However, after they spent the free credits, the members on Livebeam should purchase the credits in order to interact with each other. We have several credit packages that can be appropriate for each member and can satisfy your needs in communication on the website.

There are a lot of things that you can do absolutely for free on the website. For example, you can easily browse, you can look the photos of other users, you can "like" the users, you can "wink" to the users, you add the users to your following list, you can read the messages that the users send to you without replying on it, you can view the photos of other users that they send you in the chats, you can attach up to ten photos to the each mail (you pay only for the sent mail). Please note that you can do everything mentioned above absolutely for free, without being charged.

Also, we have a bonus program for our loyal customers.

Should you have any additional questions, please contact us via [email protected] email at any time.

Best regards,
Livebeam Customer Support