LivebeamReviews 20,072

Dear Member,

Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences.

We can see how you feel about the cost. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

We will be glad to assist you in case of any additional questions. Please contact us via [email protected] if any assistance is needed.

Kind Regards,
Livebeam Customer Support

Dear Anthony,
Thanks for sharing your feedback.
We are sorry to hear your experience did not match your expectations.

We would love to make things right if you give us another chance: we would inform you about the prices for all the paid options we have and will send you a detailed report of all the charges under your account.

Please feel free to reach out to [email protected] with any further comments, concerns, or suggestions you wish to share.

Best regards,
Livebeam Customer Support

Dear Tom,

We can't thank you enough for your positive feedback - it's always appreciated. Your review means a lot to us and lets us know we're on the right track!

We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

Please contact us if we can help you with anything further via [email protected], and thank you again for taking time out of your day to leave us this comment.

Sincerely,
Livebeam Customer Support

Dear Cliff,

Thank you for the review! We're so happy you loved your experience and you shared your opinion with us and the community.

We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

You can continue to use our free membership and there will be no liability for a subscription. Since we have no subscription at all, we don't charge you without your approval. So you receive a unique opportunity to access thousands of the users' profiles absolutely for free, you can view their photos in the profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all.

Please contact us via [email protected] in case any questions arise, we'll be happy to help you.

Best Regards,
Livebeam Customer Support

Dear Billy,

Thanks a lot for submitting your feedback!

We would like to let you know that we have never scammed anyone and we are not eager to do it with our customers, because our customers are our priority.

Please note that all of our validated members are real and genuine,

Firstly, our Regional Partner gathers and verify personal background information, ID, and other documents of the member as well as upload verification video where the member gives his/her consent to use our Website. The second step of verification procedure is held by our Moderation Team after the Regional Partner creates a new member's profile. In order to verify the member's identity, we ask the following: A valid passport/national ID document; A verification video where the member, holding the ID in hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all members registered on the Website of their own free will. If we have doubts about the authenticity of documents or the member's consent to be registered on our Website, we notify the Partner. Should the Partner fail to prove that there are no problems with that, we decline registration on the Website.

Should you have any additional questions, please contact us via [email protected] email at any time.

Best regards,
Livebeam Customer Support

Dear Mike,

Thank you for sharing your feedback with us!

Yes, it’s true that you need to have enough credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Also, please be informed that we offer several options of credits packages, we recommend that you choose the biggest packages of credits available in order to keep your conversations uninterrupted for a longer time and the credits will last longer. Moreover, the price per 1 credit is cheaper the bigger the package you choose.

We want you to be satisfied with the service we provide so please feel free to contact us via [email protected] at any time if you have any questions or need assistance.

Kind regards,
Livebeam Customer Support